View not brilliant from our junior suite room. Also bathroom in our room was showing some signs of wear and tear. Food and drink service in the bistro wasn't the best especially as I had to provide my order three times and wait quite a while for our food. Experience was above average but definitely didnt justify the hefty price I paid for just one night

The setting, gardens and the arrival

Stayed in May 2024

Our shower was broken/took ages to turn the handle but that was the only issue!

The gorgeous setting and facilities.

Stayed in May 2024

It was beautifully presented with friendly staff

Stayed in May 2024

Requested for an upgrade during checkin as we visited to celebrate my wifes birthday and were refused. We were put in one of their rooms that required refurbishing therefore our initial experience wasnt too great. However we spoke to the Guest manager the next day and were upgraded to one of the suites which made our stay extra special.

Staff were friendly. Venue was clean and very well maintained. Breakfast and Dinner was absolutely delicious with plenty of options. The venue has beautiful grounds and is not too far from Bristol and Bath.

Stayed in May 2024

Beautiful hotel and garden! Kids loved the pool and bicycle. Worth paying a bit more for junior suite.

Stayed in May 2024

Presentation of the bathroom was disappointing! The sink had a crack from side to side and the bath had missing enamel around the plug hole together with what appears to be some sort of filler. The shower head leaked from the side.

Breakfast was well presented, varied and plentiful. The staff were all friendly and helpful.The bed was comfortable, and a room fan was most welcome on a warm night. The Arboretum was lovely for an evening stroll. The building generally is very attractive and well maintained, and the dining room was beautiful.

Stayed in May 2024

Prices were a little high for food in the restaurants.

Breakfast was fantastic. Swimming pool was brilliant. Restaurants were excellent. The grounds were fabulous and well kept so much to see in the grounds. We came for our sons birthday and we were amazed by the restaurant staff giving our son a surprise.

Stayed in May 2024

Checking out > can be faster and it is bit a dark at the checkout (just 1 minor point)

The whole estate, area, parking, piece and quite. Bar is nice, restaurant is fantastic.

Stayed in May 2024

We had a small issue with our bathroom, and when we told staff it was dealt with immediately and effectively. We were very impressed with how caring and kind the staff were.

The hotel was set in beautiful grounds and was dog friendly. The staff were all friendly and helpful and kind to us. There were handy car parks near each area of the hotel so you could park close to your room. The breakfast was varied and plentiful. We had a lovely break and have booked to stay again later in the year

Stayed in May 2024

Impressive building, beautiful location. They should insist on better cleaning, replacing some tired bedsheets and being more eco friendly.

Stayed in May 2024

I paid extra for an upgrade room and a little disappointed with it. The TV was tiny on the wall and very spare furnishings. But clean. My cheese cake was £10 so food isn’t cheap but again it was good with great service

Beautiful property in great condition and very clean

Stayed in May 2024

It’s a bit outdated and definitely some rooms need a bit of a renovation.

The location of the property is amazing!

Stayed in May 2024

Bathroom floors & toilet could have done with being cleaned better & for the size of the building we were expecting the pool & jacuzzi to have been bigger.

Beautiful building & grounds. Stunning location.Staff & food were great. Comfortable bed & went for some great walks. Would definitely recommend for a nice chilled weekend.

Stayed in May 2024

Spa / leisure facilities very basic Cooked breakfast was very bland and not always hot, no fresh coffee.

Stunning property and grounds, very comfortable room and very friendly and helpful staff.

Stayed in May 2024

Not good value for the price paid.

Wonderful building. Lovely grounds. Very pleasant staff

Stayed in May 2024

Showers should e bigger walk in ones

The pool, jacuzzi and food was really good plus room was very comfortable

Stayed in April 2024

Beautiful historical home!

Stayed in May 2024

Our parents had brought the dog and we found their room needed renovation. The rooms were very hot at night, the fan did help but they were still hot. The cleaning was an 8/10 lots of dusty areas in the rooms and window frames dirty and paint peeling.

We stayed in the courtyard deluxe and the rooms were lovely. The hotel was beautiful and grounds lovely. Parking easy and friendly staff.

Stayed in May 2024

Room type booked was meant to have a bath but it didnt.

Great place with a grear wow factor

Stayed in April 2024

Bedroom was a little basic and in need of refresh

Friendly staff, great breakfast and stunning grounds

Stayed in May 2024

Restaurant evening menu. Loved the Atrium menu.

Great breakfast. Lovely choice 👌

Stayed in May 2024

The venue is a bit like a maze and although the rooms are lovely, if you are placed in the far end of the hotel, it is quite a trek and a little confusing how to find your room, with changing levels, you can quite easily go round in circles.

Lovely venue, Nice atmosphere, Busy venue with lots going on.

Stayed in April 2024

the room was stuffy with little fresh air come the morning causing my husband and I to feel a little congested when we woke up.

really beautiful grounds. the rooms were clean and the bed was very comfortable.

Stayed in May 2024

Not really a dislike more an observation - it was a long way to the rooms and it was like a maze.

Such a beautiful place.

Stayed in May 2024