Bryanston Street, Marble Arch, Westminster Borough, London, W1H 7EH, United Kingdom
#680 of 1,011 hotels in London
Guests' ChoiceBased on 4426 hotel reviews
7.4Cleanliness
7.7
Comfort
7.9
Location
9.3
Facilities
7.4
Staff
7.8
Value for money
6.8
Free WiFi
8.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 17, 2024
Rob
South AfricaValue for money
LOCATION
Stayed in May 2024
Reviewed: May 16, 2024
Malcolm
United KingdomGood hotel with excellent facilities and reasonable prices.
Stayed in May 2024
Reviewed: May 14, 2024
Wed
IraqThe lift was really terrible.. 800 rooms within this hotel served by only one lift which was very slow.. you need to wait more than 15 minutes sometimes until you get the lift or otherwise you decide to take the stairs!!!!
The location was fantastic.. breakfast was good and fair varieties
Stayed in May 2024
Reviewed: May 14, 2024
Hamdan
United Arab EmiratesQuiet noisy and check out policy’s very strengen.
Location and safe
Stayed in May 2024
Reviewed: May 14, 2024
Khaled
JordanLifts not enough.
Breakfast excellent. Location is excellent too
Stayed in May 2024
Reviewed: May 14, 2024
Donya
BahrainThe reception staff are not friendly and not helpful
The location is great and rooms are clean
Stayed in May 2024
Reviewed: May 13, 2024
Ahmed
United Arab EmiratesThere are only two lefts in the hotel which caused delays and crowds sometimes.
Its location and the facilities available.
Stayed in May 2024
Reviewed: May 11, 2024
Eyad
Saudi ArabiaNot well cleaned Breakfast is same everyday Elevators too crowded
Location
Stayed in May 2024
Reviewed: May 10, 2024
Yousef
Kuwaitneed more elevators House keeping is bad
Location is good,
Stayed in May 2024
Reviewed: May 10, 2024
Ahmed
United Arab EmiratesOnly two lifts working for around 800 rooms :( Rest lifts were under maintenance.
Location, close transportation, room size.
Stayed in May 2024
Reviewed: May 9, 2024
Konstantinos
GreeceWe were at the back of the hotel and we are looking at the uncovered area. We had booked a room for three adults persons, and given to us a room with beds for two adults and a camp bed in the middle of the room, just for a child. There are only two elevators for about 500 people.. In the rush hours we are waiting a long.
The location… Really at the center of the city… The breakfast was rich with very polity service.
Stayed in May 2024
Reviewed: May 8, 2024
Ahmet
TurkeyNoisy and crawded and not enough eleveter
Location
Stayed in May 2024
Reviewed: May 7, 2024
Chokchai
ThailandThe 2 elevators wasn't enough.
The Location was good near Marble Arch station and shopping mall. Concierge were very friendly and helpful.
Stayed in April 2024
Reviewed: May 7, 2024
Steph
United KingdomWaiting for the lift was really busy constantly which added 10-15 mins to each trip. Escalator to get to the check in desk and only stairs down - not ideal with heavy luggage
Good location
Stayed in May 2024
Reviewed: May 7, 2024
Anne
AustraliaRoom and bathroom was way too small for the price paid. Also people staying in room adjoining were partying till well after midnight and noise travelled.
Stayed in April 2024
Reviewed: May 6, 2024
Fleur
United KingdomThe lift station wasn’t the best, we were on the 8th floor and would quite often have to wait 10/15 minutes for the lift. Luckily we found the staff lifts and the let is jump in a few times.
Location was great, decent size room and facilities, staff were helpful and friendly. Loved the complimentary soft drinks and snack in mini fridge, cute touch!
Stayed in April 2024
Reviewed: May 6, 2024
Shreyaskothari
IndiaThe walk to the room was just too too long
The staff was amazing
Stayed in May 2024
Reviewed: May 6, 2024
Lo'ai
United Arab Emiratesvery crowded, the lifts not working, the breakfast quality is not good
Only the location
Stayed in May 2024
Reviewed: May 5, 2024
Arjan
GermanyThe entrance felt a bit like an unfinished place. Then upstairs at the reception, it was dark, with a low ceiling. A bit depressing. On top: a hotel of this size needs more than just 2 slow elevators. I used the unpretentious fire escape stairs. I like that, but I don't think many do.
The location is perfect, my standard double room was spacious and comfortable. The breakfast is quite good and the staff is generally very friendly and helpful.
Stayed in May 2024
Reviewed: May 4, 2024
Michael
United States of AmericaElevator service is close to terrible. Two elevators for the entire hotel, which had hundreds of rooms. Elevators are frequently full, so even though the elevator may stop at your floor, you can’t get on. Then you wait five minutes for the next one, and hope it’s not full.
Staff helpful. Convenient to the Tube and buses.
Stayed in May 2024
Reviewed: May 4, 2024
Robert
CanadaNothing..
Location was perfect our family stay. On-site facilities were good and the surprise breakfast available to the deluxe rooms.
Stayed in April 2024
Reviewed: May 4, 2024
Gurbilas
IndiaCan’t think of anything in particular
Excellent location
Stayed in May 2024
Reviewed: May 2, 2024
Danish
PakistanThe lift on our floor was very slow and crowded, so had to take stairs most of the time.
The staff in particular Christina and Neslihas were extremely cooperative and friendly. They allowed us a late check out as well free of charge.
Stayed in April 2024
Reviewed: May 1, 2024
Georgette
GhanaFront desk, Elana at reception is exceptional. Concierge is great
Stayed in April 2024
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