Bryanston Street, Marble Arch, Westminster Borough, London, W1H 7EH, United Kingdom
#676 of 1,012 hotels in London
Guests' ChoiceBased on 4501 hotel reviews
7.4Cleanliness
7.7
Comfort
7.9
Location
9.3
Facilities
7.4
Staff
7.8
Value for money
6.8
Free Wifi
8.4
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End of dialog contentReviewed: June 7, 2024
Karim
EgyptThe elevator Only two elevators at the property serving all the guests , and the hotel has lots of rooms.
Rooms are very spacious equipped with nice facilities (Nespresso, tea, coffee , water)
Stayed in May 2024
Reviewed: June 6, 2024
Mohammad
KuwaitOnly two elevators. First time to see guests queuing for elevators. Bed mattress was not comfortable.
Location Staff Room size
Stayed in May 2024
Reviewed: June 5, 2024
Vasilios
AustraliaMassive hotel with hundreds of rooms but only 2 elevators! Massive wait every time. Had to take 5 flights of stairs multiple times
Excellent location. Good value for money.
Stayed in June 2024
Reviewed: June 3, 2024
Ahmad
Jordanlifts always busy
centrally located
Stayed in June 2024
Reviewed: June 2, 2024
Zainab
KuwaitThe elevator was very busy most of the time
The location is excellent
Stayed in June 2024
Reviewed: May 30, 2024
Gustavo
United KingdomWaiting time for check-in
Stayed in May 2024
Reviewed: May 30, 2024
Helen
United KingdomThe waiting time and performance of the lifts. Just two lifts for everyone and their luggage. We stopped at every floor when leaving (6 times) no room in the lift as was full.
At breakfast my mother asked if there was fried bread, she was told no. Then a waitress brought some fried bread to our table, had asked the chef to make it for her. The shower was lovely.
Stayed in May 2024
Reviewed: May 29, 2024
Símon
IcelandWe were a group of 10 and had asked to be next to each other, but that was not the case when we arrived. However the staff did their best to sort it out upon arrival. One room was asked to be specially prepped as this was a birthday trip for one of us. They assigned wrong people of the group to the prepped room... There were only 2 working elevators for the whole hotel as the others were closed due to maintenance. And 2 elevators for 700 rooms..... It was a joke, and not a good one....
Nice room. Really nice bed. Very clean. Refrigerator that was restocked daily with water and cola.
Stayed in May 2024
Reviewed: May 29, 2024
Jassim
QatarThe price gets higher and higher Elevators not enough
The location
Stayed in May 2024
Reviewed: May 29, 2024
Alexander
MalaysiaStaff were less friendly than expected. Lift experience is super bad.
Near all shopping area. Fantastic location
Stayed in May 2024
Reviewed: May 29, 2024
V
MaltaThe hotel has only two lifts and waiting for lift long. The distance from the lift to the room is quite long. More lifts are required. It was un precedented that we were asked to pay £50 extra to get the room before 3pm when the room was ready to receive us.
The hotel is well located in Oxford Street.
Stayed in April 2024
Reviewed: May 28, 2024
Andreas
BelgiumThe elevators are a real mess: up to 10 min. waiting time to overcome those 8 floors, with only two elevators working simply insufficient for a big hotel. The friendliness at the reception and during breakfast varied from fine to ignorant. The outside noise was too high (from probably the overall airconditioning, since we had switched off our in the room and had a seemingly calm room facing to the inside). Why is there only Arab added as language to English around the hotel, what about French, Spanish, German, Chinese, etc.?
The room was rather spacious and there were complimentary drinks etc. in the fridge (Deluxe Twin). The breakfast was good, in particular the full-English version. The location near Hyde Park and next to Oxford Street is perfect.
Stayed in May 2024
Reviewed: May 28, 2024
Bader
Kuwaitزل قديم
مريح
Stayed in May 2024
Reviewed: May 27, 2024
Stephen
United KingdomEverything met my expectations and was very satisfactory
Stayed in May 2024
Reviewed: May 26, 2024
Stefano
ItalyOne of elevetors out of order
Excellent
Stayed in April 2024
Reviewed: May 26, 2024
David
United Kingdom.
.
Stayed in April 2024
Reviewed: May 26, 2024
Zakariya
Saudi ArabiaElevators are miserable!! Cleaning service is not optimal and to the standards!
Location
Stayed in May 2024
Reviewed: May 25, 2024
Bakr
Saudi ArabiaThe staff didn’t give full explanation about the hotel facilities. Also, three lifts are quit busy
Close for ever g
Stayed in May 2024
Reviewed: May 24, 2024
Lorie
CanadaThe elevators were very full and slow and didn’t go to street level.
Wi-Fi was excellent; the room was lovely as was the location
Stayed in May 2024
Reviewed: May 23, 2024
Anna
PolandAfter entering the room you don't feel that you are in a 4-star hotel, the furniture and decoration need to be refreshed.
On the positive side, the breakfast was varied and very good, offering a wide range of options that catered to different tastes and dietary needs. However, the rooms themselves are in need of updating. While they were functional and provided the necessary amenities, the decor and furnishings felt outdated and could benefit from a refresh. In summary, the Thistle London Marble Arch offers a fantastic breakfast but could improve the guest experience with some room renovations. Despite this, the hotel's central location and friendly staff still make it a reasonable choice for travelers.
Stayed in April 2024
Reviewed: May 21, 2024
Rob
United KingdomOnly the fridge which we had to unplug overnight. Placed a towel in it to catch all the defrost and all was well in the morning.
We asked for a quiet room which, apart from the fridge which we had to unplug overnight, was so. (Although it involved a long walk to breakfast and then again to exit!) Breakfast was brilliant and staff were all very helpful and friendly. Our bed was super big and very comfy.
Stayed in May 2024
Reviewed: May 21, 2024
Anthony
AustraliaCost More working lifts would be handy
Location Room size That’s about it
Stayed in May 2024
Reviewed: May 19, 2024
Hisham
Saudi ArabiaFacilities such as elevator was very bad
Location
Stayed in May 2024
Reviewed: May 17, 2024
Rob
South AfricaValue for money
LOCATION
Stayed in May 2024
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