20 North Bridge, Old Town, Edinburgh, EH1 1TR, United Kingdom
#37 of 169 hotels in Edinburgh
Guests' ChoiceBased on 3411 hotel reviews
8.5Cleanliness
9.1
Comfort
9.2
Location
9.5
Facilities
8.7
Staff
8.9
Value for money
8.0
Free WiFi
8.1
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End of dialog contentReviewed: 6 April 2024
Ella
United KingdomLoved everything! Only criticism… The complimentary hot chocolate in reception was watery and not chocolatey enough.
Pristine and pretty decor
Stayed in April 2024
Reviewed: 5 April 2024
Dunstan
United KingdomMain desk and staff disinterested which lets the hotel down. Bedroom service disappointing - missed on first day and came very late second day despite polite requests.
Fantastic location, next to Edinburgh Waverley station with its own entrance opposite station exit at street level. Royal Mile, Princess Street etc short walking distance. Rooms well equipped, in very good decor and look recently by refurbishment
Stayed in April 2024
Reviewed: 4 April 2024
Paige
United StatesGreat location - lovely rooms. Multi generational family trip so we had 2 rooms. Would stay here again as just around the corner from the Royal Mile
Stayed in March 2024
Reviewed: 3 April 2024
Rebecca
United KingdomRather tricky to find what entrance to use with several on option. ended up taking the stairs that were multiple flights to find a lift next to them after our stay.
Clean, tasteful decor. Hotel was pretty and room was very comfortable with added extras like ghd hair dryer and straighteners.
Stayed in April 2024
Reviewed: 3 April 2024
Jonathan
United KingdomNothing, it was all good.
Great Location. Attentive staff.
Stayed in January 2024
Reviewed: 3 April 2024
Alun
United KingdomGreat location, easy to pop back to the room If you want a quick rest or change of clothes. Central to the tourist highlights, quiet.
Stayed in April 2024
Reviewed: 2 April 2024
Khalid
Saudi ArabiaEverything was great
Very good Very pleased to stay 😀
Stayed in February 2024
Reviewed: 1 April 2024
Brian
United KingdomOngoing work on road Waverley bridge
Room impressive bed great and breakfast great. Very central and particularly great if you come by train
Stayed in March 2024
Reviewed: 1 April 2024
Linda
United StatesNo negatives
Adult daughter, two teen daughters and I loved the exterior and interior design, architecture and decorating. Staff were all exceptional. Ate in breakfast hall and cafe several times- all meals excellent. Perfect location to train station and everything we wanted to do.
Stayed in March 2024
Reviewed: 1 April 2024
Jennifer
United StatesFront desk staff weren’t as organized as they could have been. They called to tell me we had things in our room after check out and asked when we were leaving after my husband had already pre-arranged and paid extra for a late check out. Elevator is tiny and hotel is layout is confusing to navigate.
Location was near train station and restrairants. Rooms were comfortable, spacious and nicely decorated. Breakfast manager was courteous and went out of his way to provide me with gluten free scones.
Stayed in March 2024
Reviewed: 29 March 2024
Moshreka
United KingdomThe rooms are really big with lovely windows, bathrooms are very clean and especially the shower area is super nice
Stayed in March 2024
Reviewed: 29 March 2024
Caitlin
United KingdomThe roadworks on north bridge are annoying but it is out of the hotels control. A coffee machine in standard room would be great but understand the need for perks of the upgrade.
The location is great. It feels like a special place. The room was brilliant. Quiet, comfortable, clean and a bit more luxurious than similarly priced places. Alternative entrance from Waverley.
Stayed in March 2024
Reviewed: 29 March 2024
Alicia
United StatesThe room was cold and even if the heat was turned up it was still cold.
The room size and amenities. Charlie the door man was very helpful. The location is very good for walking to explore Edinburgh. Front desk staff were helpful and courtious.
Stayed in March 2024
Reviewed: 28 March 2024
Jaz
United KingdomWhat an absolutely gorgeous hotel! we loved our room, the Deluxe Suite. It had everything we needed and was absolutely stunning! The staff were also so lovely!
Stayed in March 2024
Reviewed: 28 March 2024
Roy
United KingdomBar closed early at 10pm and had to take drinks to room.
Room comfort.
Stayed in March 2024
Reviewed: 28 March 2024
Macaire
IrelandNothing it was beautiful.
Everything!
Stayed in March 2024
Reviewed: 27 March 2024
Martin
United KingdomLovely service at check-in. The hotel is just by the train station, so you can drop off your bags as soon as you get in!
Stayed in March 2024
Reviewed: 25 March 2024
Vanessa
United KingdomBathroom was quite cold.
Location, breakfast was great, room was amazing, very clean.
Stayed in March 2024
Reviewed: 25 March 2024
Sue
United KingdomThe bed was too firm for me but my husband thought it was fine.
A beautiful hotel with helpful staff and a lovely restaurant.
Stayed in March 2024
Reviewed: 25 March 2024
Gillian
United KingdomDisappointed with the room as no aspect . Also upgrade wasn’t advised so was a disappointing start. Was moved up a floor but felt too closed in when looking out at walls mostly
Very close to Waverley Stn
Stayed in March 2024
Reviewed: 25 March 2024
Miia
FinlandOverall a bit disappointed, no value for money... The room was nice, but smaller than we expected. There was a window, but so high that we could not really see anything but the sky. The breakfast was a disappointment. It wasn't as varied as you could expect from a hotel who markets itself as "luxury" hotel. Besides the Scottish breakfast (small buffet of bacon, beans, haggis, tomatoes, mushrooms, sausages, eggs) only couple of bread options (toast and ordinary loaf), couple of hams, no cheese for the bread, no vegetables really (tomatoes, olives...), coffee was cold and tasted like water. There was some berries and fruits, they were fresh and nice! There was also a different information about the breakfast's time, hotel informed 7, but it started 7.30 (weekend). The staff at the breakfast was not very helpful and seemed a bit incompetent. We weren't so bothered by the lack of options, but more by how everything was a bit dry, cold and the atmosphere was not inviting at all.
The location of the hotel is fantastic and the building itself is beautiful with lots of history. The hotel front desk staff was very friendly and helpful. The bathroom and shower was nice.
Stayed in March 2024
Reviewed: 24 March 2024
Shahin
United KingdomClean room. good location. good breakfast
Stayed in March 2024
Reviewed: 24 March 2024
Bev
United KingdomSlight stained carpets in room and hallways
Lovely hotel on great and convenient location Amazing helpful staff Smelt amazing - we bought all the Arran aromatic toiletries before we had even left
Stayed in March 2024
Reviewed: 24 March 2024
Hollie
United KingdomCame at the time the room should’ve been ready, however ended up waiting 45 minutes in the lobby
Clean, smart, friendly staff, open fire in lobby, great location
Stayed in March 2024
Reviewed: 23 March 2024
Hanouf
Saudi ArabiaCant think of one thing
Everything! The location, the kindness and care of the staff, the room, the facilities.. absolutely everything
Stayed in January 2024
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