20 North Bridge, Old Town, Edinburgh, EH1 1TR, United Kingdom
#35 of 169 hotels in Edinburgh
Guests' ChoiceBased on 3464 hotel reviews
8.5Cleanliness
9.1
Comfort
9.2
Location
9.5
Facilities
8.7
Staff
8.9
Value for money
8.1
Free WiFi
8.2
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End of dialog contentReviewed: 25 March 2024
Vanessa
United KingdomBathroom was quite cold.
Location, breakfast was great, room was amazing, very clean.
Stayed in March 2024
Reviewed: 25 March 2024
Sue
United KingdomThe bed was too firm for me but my husband thought it was fine.
A beautiful hotel with helpful staff and a lovely restaurant.
Stayed in March 2024
Reviewed: 25 March 2024
Gillian
United KingdomDisappointed with the room as no aspect . Also upgrade wasn’t advised so was a disappointing start. Was moved up a floor but felt too closed in when looking out at walls mostly
Very close to Waverley Stn
Stayed in March 2024
Reviewed: 25 March 2024
Miia
FinlandOverall a bit disappointed, no value for money... The room was nice, but smaller than we expected. There was a window, but so high that we could not really see anything but the sky. The breakfast was a disappointment. It wasn't as varied as you could expect from a hotel who markets itself as "luxury" hotel. Besides the Scottish breakfast (small buffet of bacon, beans, haggis, tomatoes, mushrooms, sausages, eggs) only couple of bread options (toast and ordinary loaf), couple of hams, no cheese for the bread, no vegetables really (tomatoes, olives...), coffee was cold and tasted like water. There was some berries and fruits, they were fresh and nice! There was also a different information about the breakfast's time, hotel informed 7, but it started 7.30 (weekend). The staff at the breakfast was not very helpful and seemed a bit incompetent. We weren't so bothered by the lack of options, but more by how everything was a bit dry, cold and the atmosphere was not inviting at all.
The location of the hotel is fantastic and the building itself is beautiful with lots of history. The hotel front desk staff was very friendly and helpful. The bathroom and shower was nice.
Stayed in March 2024
Reviewed: 24 March 2024
Shahin
United KingdomClean room. good location. good breakfast
Stayed in March 2024
Reviewed: 24 March 2024
Bev
United KingdomSlight stained carpets in room and hallways
Lovely hotel on great and convenient location Amazing helpful staff Smelt amazing - we bought all the Arran aromatic toiletries before we had even left
Stayed in March 2024
Reviewed: 24 March 2024
Hollie
United KingdomCame at the time the room should’ve been ready, however ended up waiting 45 minutes in the lobby
Clean, smart, friendly staff, open fire in lobby, great location
Stayed in March 2024
Reviewed: 23 March 2024
Hanouf
Saudi ArabiaCant think of one thing
Everything! The location, the kindness and care of the staff, the room, the facilities.. absolutely everything
Stayed in January 2024
Reviewed: 23 March 2024
Margaret
United KingdomHad to come home
Everything
Stayed in March 2024
Reviewed: 23 March 2024
Janice
United KingdomPlenty of choice.well presented. Great location for old town and shopping.
Stayed in March 2024
Reviewed: 21 March 2024
Iain
United KingdomFantastic location, great room and breakfast!
Stayed in March 2024
Reviewed: 21 March 2024
Michael
United KingdomAlthough the hotel had an extensive breakfast menu, they could not cook my wife an omelette when requested! Also the coffee machine in the breakfast room poured warm coffee!( not hot enough).
Location, cleanliness, hospitality, friendliness, just a little on the expensive side but you only get what you pay for!!
Stayed in March 2024
Reviewed: 19 March 2024
Matthew
FranceCould not contact reception or room service via room phone. Some things missing from the room.
Stayed in March 2024
Reviewed: 19 March 2024
Hylton
United KingdomThe hotel was lovely although the lift was slow and unpredictable. The staff were young but friendly and helpful
Stayed in March 2024
Reviewed: 19 March 2024
Rois-maire
United KingdomWhen we return to our room house keeping had been in to clean but had left rubbish sitting on the floor rather than disposing of it.
The property was in the perfect location and was very modern
Stayed in March 2024
Reviewed: 17 March 2024
Christina
United KingdomRoom service. Breakfast late and cold.
Breakfast in the room was a disappointment. It arrived late and cold. Staff helpful
Stayed in March 2024
Reviewed: 16 March 2024
Robert
United Statesroadwork on side of hotel
Great location, friendly staff
Stayed in March 2024
Reviewed: 16 March 2024
Jolie
United KingdomNothing I don’t like.
Beautiful building.
Stayed in March 2024
Reviewed: 15 March 2024
Antonio
United KingdomExcellent facilities and staff especially ricardo front of house . Gran cafe excellent
Stayed in March 2024
Reviewed: 14 March 2024
Catherine
United KingdomNothing
Central . Close to station . Lovely room
Stayed in March 2024
Reviewed: 14 March 2024
Anita
United Arab EmiratesBreakfast area should be better located.. looked like a make shift arrangement. Food was very ordinary too.
Excellent hotel. Staff very helpful. Breakfast room was disappointing…
Stayed in March 2024
Reviewed: 14 March 2024
Adam
United KingdomWindow was slightly faulty in room. Reception quickly sorted after it blew open in the middle of the night
Stayed in March 2024
Reviewed: 14 March 2024
Ashley
United KingdomN/A
Great location and room was fantastic, we recieved an upgrade.
Stayed in February 2024
Reviewed: 12 March 2024
Sarah
United KingdomThat we had to go home :)
The penthouse suite exceeded our expectations. It’s was for a big birthday and to celebrate with my Mum. Enjoyed every single minute. Opulence, beautiful design features.
Stayed in March 2024
Reviewed: 11 March 2024
Gerlinde
United KingdomI didn't find the staff friendly or particularly helpful at breakfast. There was quite a lot of waiting around for extra service and no eye contact by the staff when they at last got back to me.
Stayed in March 2024
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