Mildenhall Road, Bury Saint Edmunds, IP32 6EH, United Kingdom
#9 of 9 hotels in Bury Saint Edmunds
Guests' ChoiceBased on 1110 hotel reviews
6.6Cleanliness
7.3
Comfort
7.3
Location
8.0
Facilities
6.8
Staff
8.0
Value for money
6.9
Free WiFi
8.2
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End of dialog contentReviewed: 16 July 2023
Ross
United KingdomBreakfast wasn’t the greatest, this could be because we went ten minutes before it finished which resulted in getting the very last bits
Great room for price, great location and nice and quiet. Staff at desk bubbly and helpful.
Stayed in July 2023
Reviewed: 9 July 2023
Joanna
United KingdomIt’s a beautiful building but sadly is very run down. Why spend on big extensions before fixing the original? Most staff were lovely, one not so much. A very rude man snapping we had 3 minutes to order breakfast because we were told 10am and he said it’s actually 9.30am. The bed was awful. Very uncomfortable. Two single mattress’s on a bed base as old as time. Room was enormous but the floor moves a lot. Shower was either hot or cold, no in between. Breakfast was a joke. £9.99 each but barely any food and the vegan choice was pretty much zero other than fruit.
The original building looks beautiful albeit run down. The gardens are lovely. Most of the staff were lovely. Plenty of parking.
Stayed in June 2023
Reviewed: 26 June 2023
Shaun
United KingdomMaybe a little bit of updating in some of the rooms/bathrooms.
Good friendly staff. Hotel in excellent location and well laid out, the rooms off the main building in particular.
Stayed in June 2023
Reviewed: 24 June 2023
Jacqueline
United KingdomSingle / twin beds were very narrow and couldn’t make the shower cool enough to have a decent shower.
Interesting layout, convenient location, very good breakfast
Stayed in May 2023
Reviewed: 24 June 2023
John
United KingdomAs a bove
The cost of the room gave me an expectation of a bigger room. Found it slightly cramped with a need for some airflow.
Stayed in May 2023
Reviewed: 22 June 2023
Danny
United KingdomNah it was all good
Nice spacious room
Stayed in June 2023
Reviewed: 21 June 2023
Mervyn
United KingdomThe wc needs a thorough cleaning. We opted out of room service and it would have been a good idea to provide toilet cleaner.
Nice breakfast, peaceful surroundings and not far from town centre.
Stayed in June 2023
Reviewed: 20 June 2023
Michael
United KingdomBreakfast was good . Room vey nice , clean , comfortable bed
Stayed in June 2023
Reviewed: 15 June 2023
Phillip
United KingdomThe beds were at little to soft(fell of the edge lol). Could to with air conditioning.
Layout and quirkiness of this lovely hotel.
Stayed in June 2023
Reviewed: 14 June 2023
Virginia
United KingdomBed and pillows were a bit hard and the curtains were short and let the light in
Really nice self contained garden room. Plenty of parking for my horse box, Good central location. Very clean and well presented hotel. Option to exchange needless house keeping for a free drink was good - and taken up.
Stayed in June 2023
Reviewed: 12 June 2023
Jane
United Kingdoma little more attention should be given to the detail of the room.both curtains were hanging down as numerous hooks had come undone on both sides. the bedroom was pleasant and comfortable, however the bathroom was very tired and could do with bringing up to date or a face lift. . .
chalet room in lovely setting.. Beautiful grounds
Stayed in June 2023
Reviewed: 11 June 2023
Amy
United Kingdomstrange rattling noise coming from what I thought was the bathroom all night. room was also very hot & no latches on the windows so I had to close them overnight. the bathroom also has slight mould near the shower unit. loo flush handle virtually broken
I stayed in room 52 which was classed as a garden room. overall the room was average.
Stayed in June 2023
Reviewed: 6 June 2023
Lisa
United KingdomRoom not sound proof - lots of banging doors in the corridor early morning. Emergency exit door from corridor to general access exit often left open meaning general public could walk in and making it a security concern.
Daughter enjoyed the breakfast. Nice garden. Good size room
Stayed in June 2023
Reviewed: 5 June 2023
Lyndal
AustraliaRoom was dark with only one small window. It was through the lounge, down stairs to bar, through bar and door, up stairs, through door, down stairs…a rabbit warren. - no tissues or face washers
Breakfast was satisfactory continental, restaurant meals were enjoyable, staff were friendly
Stayed in June 2023
Reviewed: 4 June 2023
Mr
United KingdomLocation
Stayed in June 2023
Reviewed: 1 June 2023
Catherine
United Kingdomnothing
lovely and spacious. loved the grounds. friendly staff
Stayed in May 2023
Reviewed: 30 May 2023
Neil
United KingdomFriendly staff and good breakfast selection.
Stayed in May 2023
Reviewed: 30 May 2023
Patricia
United KingdomRoom and breakfast were excellent, as were staff. Disappointed I was unable to treat myself to eggs benedict owing to a missing ingredient! A minor problem only
Stayed in May 2023
Reviewed: 30 May 2023
Michael
United KingdomNothing to dislike other than they didn't sell Aperol in the bar , lol
Room was clean and tidy , comfy bed , nice thick white towels, Breakfast was standard but pretty good.
Stayed in May 2023
Reviewed: 29 May 2023
Jennifer
United KingdomI felt £10 per night per pet per stay extreme I would be happy to pay £10 per pet if it covered the length of stay
Hotel is exceptionally good if you are travelling with a dog and food from the Restaurant is definitely worth visiting
Stayed in May 2023
Reviewed: 28 May 2023
Micheal
United KingdomThere was no evening food available because of a wedding taking place...ok I understand why but prior notice would have been useful. The breakfast was served to us, even though on the menu it said it was buffet service...
Good location, rooms spacious and clean
Stayed in May 2023
Reviewed: 27 May 2023
Stephanie
United KingdomThe lady in the restaurant where I booked our dinner was very unwelcoming and after 30 mins of sitting at our table hadn't even asked us if we wanted a drink, so we left
Loved the beautiful gardens
Stayed in May 2023
Reviewed: 27 May 2023
Stella
United KingdomDinner Menu limited and staff training when confronted with several clients at the same time
Breakfast was good.
Stayed in May 2023
Reviewed: 22 May 2023
Darren
United KingdomThe location
Stayed in May 2023
Reviewed: 20 May 2023
Emrys
United StatesMaking sure that the TV worked BEFORE we checked in.
Breakfast
Stayed in May 2023
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