Mildenhall Road, Bury Saint Edmunds, IP32 6EH, United Kingdom
#9 of 9 hotels in Bury Saint Edmunds
Guests' ChoiceBased on 1114 hotel reviews
6.6Cleanliness
7.3
Comfort
7.3
Location
8.0
Facilities
6.8
Staff
8.0
Value for money
6.9
Free WiFi
8.1
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End of dialog contentReviewed: 21 June 2023
Mervyn
United KingdomThe wc needs a thorough cleaning. We opted out of room service and it would have been a good idea to provide toilet cleaner.
Nice breakfast, peaceful surroundings and not far from town centre.
Stayed in June 2023
Reviewed: 20 June 2023
Michael
United KingdomBreakfast was good . Room vey nice , clean , comfortable bed
Stayed in June 2023
Reviewed: 15 June 2023
Phillip
United KingdomThe beds were at little to soft(fell of the edge lol). Could to with air conditioning.
Layout and quirkiness of this lovely hotel.
Stayed in June 2023
Reviewed: 14 June 2023
Virginia
United KingdomBed and pillows were a bit hard and the curtains were short and let the light in
Really nice self contained garden room. Plenty of parking for my horse box, Good central location. Very clean and well presented hotel. Option to exchange needless house keeping for a free drink was good - and taken up.
Stayed in June 2023
Reviewed: 12 June 2023
Jane
United Kingdoma little more attention should be given to the detail of the room.both curtains were hanging down as numerous hooks had come undone on both sides. the bedroom was pleasant and comfortable, however the bathroom was very tired and could do with bringing up to date or a face lift. . .
chalet room in lovely setting.. Beautiful grounds
Stayed in June 2023
Reviewed: 11 June 2023
Amy
United Kingdomstrange rattling noise coming from what I thought was the bathroom all night. room was also very hot & no latches on the windows so I had to close them overnight. the bathroom also has slight mould near the shower unit. loo flush handle virtually broken
I stayed in room 52 which was classed as a garden room. overall the room was average.
Stayed in June 2023
Reviewed: 6 June 2023
Lisa
United KingdomRoom not sound proof - lots of banging doors in the corridor early morning. Emergency exit door from corridor to general access exit often left open meaning general public could walk in and making it a security concern.
Daughter enjoyed the breakfast. Nice garden. Good size room
Stayed in June 2023
Reviewed: 5 June 2023
Lyndal
AustraliaRoom was dark with only one small window. It was through the lounge, down stairs to bar, through bar and door, up stairs, through door, down stairs…a rabbit warren. - no tissues or face washers
Breakfast was satisfactory continental, restaurant meals were enjoyable, staff were friendly
Stayed in June 2023
Reviewed: 4 June 2023
Mr
United KingdomLocation
Stayed in June 2023
Reviewed: 1 June 2023
Catherine
United Kingdomnothing
lovely and spacious. loved the grounds. friendly staff
Stayed in May 2023
Reviewed: 30 May 2023
Neil
United KingdomFriendly staff and good breakfast selection.
Stayed in May 2023
Reviewed: 30 May 2023
Patricia
United KingdomRoom and breakfast were excellent, as were staff. Disappointed I was unable to treat myself to eggs benedict owing to a missing ingredient! A minor problem only
Stayed in May 2023
Reviewed: 30 May 2023
Michael
United KingdomNothing to dislike other than they didn't sell Aperol in the bar , lol
Room was clean and tidy , comfy bed , nice thick white towels, Breakfast was standard but pretty good.
Stayed in May 2023
Reviewed: 29 May 2023
Jennifer
United KingdomI felt £10 per night per pet per stay extreme I would be happy to pay £10 per pet if it covered the length of stay
Hotel is exceptionally good if you are travelling with a dog and food from the Restaurant is definitely worth visiting
Stayed in May 2023
Reviewed: 28 May 2023
Micheal
United KingdomThere was no evening food available because of a wedding taking place...ok I understand why but prior notice would have been useful. The breakfast was served to us, even though on the menu it said it was buffet service...
Good location, rooms spacious and clean
Stayed in May 2023
Reviewed: 27 May 2023
Stephanie
United KingdomThe lady in the restaurant where I booked our dinner was very unwelcoming and after 30 mins of sitting at our table hadn't even asked us if we wanted a drink, so we left
Loved the beautiful gardens
Stayed in May 2023
Reviewed: 27 May 2023
Stella
United KingdomDinner Menu limited and staff training when confronted with several clients at the same time
Breakfast was good.
Stayed in May 2023
Reviewed: 22 May 2023
Darren
United KingdomThe location
Stayed in May 2023
Reviewed: 20 May 2023
Emrys
United StatesMaking sure that the TV worked BEFORE we checked in.
Breakfast
Stayed in May 2023
Reviewed: 19 May 2023
Sandra
United KingdomThe bathrooms are tired looking, the toilet seat wobbled and the shower’s temperature kept fluctuating. It’s a shame because the rooms are much fresher and cleaner.
A comfortable room , quiet with some nice touches such as a welcoming note on the bed. A good choice at breakfast time.
Stayed in May 2023
Reviewed: 13 May 2023
Tom
United KingdomSome plugs in the room broken Side light bulbs blown No toilet brush Upgraded to a bigger room and just had two single beds together .
Easy check
Stayed in May 2023
Reviewed: 10 May 2023
Jenny
United KingdomThe hotel is very dated and the bathroom desperately needs replacing. The breakfast was adequate but not inspiring - a thermos of hot water and individually wrapped teabags instead of a fresh brewed pot. I wouldn't choose this hotel for any other reason than convenience. There are 2 EV charging points but when we were there one car had parked across both spaces so we were unable to use this facility
It was good value for money. The staff were pleasant and it was very quiet. The room had everything needed for an overnight stay. We just needed to stay over in this area so it was sufficient.
Stayed in May 2023
Reviewed: 5 May 2023
Chris
United Kingdomno hot water for morning shower, window didn’t close properly
nice location
Stayed in May 2023
Reviewed: 28 April 2023
Maria
Portugallocation was lovely and the garden
Stayed in April 2023
Reviewed: 27 April 2023
Nadia
United Kingdomrestaurant food tepid ( evening meal), breakfast ok.
good location, interesting building, comfy and clean room.
Stayed in April 2023
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