Mildenhall Road, Bury Saint Edmunds, IP32 6EH, United Kingdom
#9 of 9 hotels in Bury Saint Edmunds
Guests' ChoiceBased on 920 hotel reviews
6.6Cleanliness
7.4
Comfort
7.3
Location
8.0
Facilities
6.8
Staff
7.9
Value for money
6.8
Free WiFi
8.3
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End of dialog contentReviewed: 25 October 2023
John
United KingdomShower too hot, could not regulate Hot Food at Breakfast could be earlier - even if toaster and microwave for croissant
Comfortable Bed Good room size Meals good quality Is dog friendly
Stayed in September 2023
Reviewed: 25 October 2023
Caroline
United KingdomOld outdated room. Unpleasant staff
Stayed in September 2023
Reviewed: 24 October 2023
Rowley
United KingdomComfy bed. Dark room once I'd turned the TV stand-by light off.
Stayed in October 2023
Reviewed: 20 October 2023
Diana
United KingdomThe room was very warm even when we didn’t have the heating on.
Very convenient location. We liked the fact that all the rooms are ground floor. The rooms are a good size. Breakfast is good. Excellent value for money.
Stayed in October 2023
Reviewed: 20 October 2023
Robert
United KingdomThe cooked breakfast under heated lamps. Yuk!
Room was good, breakfast was under heated lamps which I don't like aand bed was very comfortable.
Stayed in October 2023
Reviewed: 19 October 2023
Peter
United KingdomShower low pressure and temperature not controllable (extremely hot or freezing cold)
Stayed in October 2023
Reviewed: 18 October 2023
Jaroslaw
United KingdomSometimes could be short of staff during the afternoon.
The breakfast deal was exceptional. Peaceful surroundings . Easy parking availability. Hydration station in foyer. Comfortable bed.
Stayed in October 2023
Reviewed: 1 October 2023
Roger
United KingdomDining room staff were not very friendly and appeared a bit reserved and sullen.
God food. Hot and nicely presented. Limited menu.
Stayed in September 2023
Reviewed: 1 October 2023
Linda
United KingdomBit tired
All good
Stayed in September 2023
Reviewed: 28 September 2023
Sheilagh
United KingdomReception for tv not good
Location of the grounds and room which was large and comfortable
Stayed in September 2023
Reviewed: 28 September 2023
David
United KingdomIf any funct ion the restaurant is closed
Good morning breakfast
Stayed in September 2023
Reviewed: 27 September 2023
Valerie
United KingdomStaff very friendly and efficient
Stayed in September 2023
Reviewed: 27 September 2023
Jez
United KingdomWould have liked the kitchen/restaurant to be open later into the evening or the ability to buy simple bar snacks (sandwiches etc.).
Really helpful and friendly staff. Breakfast was brilliant - lots of choice and all cooked food was both fresh and hot.
Stayed in September 2023
Reviewed: 21 September 2023
Antonio
United KingdomThe room
Location,staff etc
Stayed in September 2023
Reviewed: 13 September 2023
Keith
United KingdomOnly slight niggle was the single bed was not firm enough at the sides so if you moved to the edge the springs would give and dump you out of the bed the price for the room was higher than other hotels I've stayed at in Bury St Edmunds but not in my opinion as good
Easy to find not far from town centre about ½ mile large room which was clean. Staff very friendly and helpful
Stayed in September 2023
Reviewed: 4 September 2023
William
United KingdomSingle beds too narrow
Stayed in September 2023
Reviewed: 25 August 2023
Elaine
United KingdomThe room was fine, but could do with some TLC
Location of the hotel
Stayed in August 2023
Reviewed: 24 August 2023
Karen
United KingdomNo baked beans
Good breakfasts with continental as well as cooked. Nice granola.
Stayed in August 2023
Reviewed: 20 August 2023
Rebecca
United KingdomBar area could be a bit nicer.
spacious clean room and bathroom, nice grounds, dog friendly. Helpful staff. Nice outside space, plenty of car parking space.
Stayed in August 2023
Reviewed: 20 August 2023
Tracey
United KingdomOur shower was faulty and only run on very hot water ...dangerous
Nice comfortable room Clean Nice grounds
Stayed in August 2023
Reviewed: 20 August 2023
Julia
United KingdomTV wasn't working very well, kept cutting out , room was hot , couldn't open the window & no air-conditioning.
Room very nice , beds so soft & comfortable, easy check in . Oh jar of sweets nice little touch.
Stayed in August 2023
Reviewed: 18 August 2023
Kevin
United KingdomThis time, my room was swelteringly hot to the point of sweating upon entry, and the funky smell related to being unaired was difficult to acclimatise to! Opening the windows helped, but the room was missing its desk fan. I asked at Reception for one, and was told that none was available. I spent an exceptionally uncomfortable first night with very little sleep, before driving home to fetch one from my house for the remainder of my stay. I do not think guests should have to do that to feel comfortable, so please, moving forward, invest in fans for all rooms!
This is my second visit to the Best Western Priory. Like last time, the staff were very helpful, positive, professional and as accommodating as possible, so, thank you. Breakfast was great, so I highly recommend adding this to anyone's booking. The bathroom was spacious, the bed was comfortable, and I will stay here again. It is a solid hotel for a decent price.
Stayed in August 2023
Reviewed: 16 August 2023
John
United KingdomBreakfast leaved a lot to be desired.
Nice location for hotel, first class evening meal on two occasions. Staff very friendly and helpful. Sorry to hear that the reception will soon be automated.
Stayed in August 2023
Reviewed: 14 August 2023
Ann
United KingdomSome of the staff not very friendly
Beautiful grounds,nice room
Stayed in August 2023
Reviewed: 14 August 2023
Kylie
United KingdomOnly the fact it was so warm in the room
I liked the fact that the receptionist ( think his name was Frank ) was so welcoming. Even showed us to our room rather than just giving directions. Was also lovely clean and tidy
Stayed in August 2023
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