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  5. Reviews of Old Swan Hotel

Reviews of Old Swan Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Swan Road, Harrogate, HG1 2SR, United Kingdom

#21 of 22 hotels in Harrogate

Guests' Choice

Review Score

Based on 4114 hotel reviews

7.3

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    7.9

  • Location

    9.2

  • Facilities

    7.3

  • Staff

    8.3

  • Value for money

    7.1

  • Free Wifi

    7.6

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: June 17, 2024

    7.0
    Good value and location. Good breakfast but eat elsewhere
    • Business trip
    • Couple
    • Executive Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Some food was below par. How do you make poor chips or stodgy scones?

    History

    Stayed in June 2024

  • Reviewed: June 16, 2024

    8.0
    Very Good
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Mattresses need changing, had a terrible night's sleep I did report this to the hotel

    The breakfast choices were very good

    Stayed in June 2024

  • Reviewed: June 15, 2024

    6.0
    Comfortable but dated
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Dark room with view of a roof

    Location

    Stayed in June 2024

  • Reviewed: June 14, 2024

    6.0
    Great location, hotel requires updating
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room was tired and needed updating, cracked sink and leaking tap. Due to having a dog with us, we had to sit it the bar area and fetch breakfast from the main hall which was inconvenient as it was some distance. Our room was located a big distance from exit, which was also not convenient with a dog. Also charging £10 to park on the hotel grounds was annoying.

    Distance from town was very convenient.

    Stayed in June 2024

  • Reviewed: June 14, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 2 nights
    • Submitted from a mobile device

    All staff helpful and friendly, good selection of breakfast, good selection in the bar to, lovely old building, the grounds of the hotel beautiful to, the hotel was close to the town, I'm an Agatha Christie fan so it was nice to think I had stayed in the same hotel as her,

    Stayed in June 2024

  • Reviewed: June 12, 2024

    8.0
    good service, attentive staff, comfy beds
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    nothing

    location, friendly staff

    Stayed in June 2024

  • Reviewed: June 12, 2024

    8.0
    Fine
    • Leisure trip
    • Couple
    • Executive Double or Twin Room
    • Stayed 2 nights

    Very ordinary dinner.

    Excellent breakfast

    Stayed in June 2024

  • Reviewed: June 12, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Was a bit chilly in the room and bathroom. Old window didn’t quite close totally.

    Location excellent, pay for parking provided, very handy

    Stayed in June 2024

  • Reviewed: June 12, 2024

    8.0
    Very Good
    • Business trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    No fridge in the room.

    Very clean environment, good breakfast, staff very helpful.

    Stayed in May 2024

  • Reviewed: June 11, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The double bed was small only 4'6" and the floor sloped but the bed wasn't leveled. And room service delivered a cold breakfast.

    A characterful hotel in a great location

    Stayed in June 2024

  • Reviewed: June 10, 2024

    7.0
    The excellent location and friendly staff over-rides everything.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    The bedroom had no temperature control. The double bed was quite small, just adequate.

    The excellent shower and spacious bathroom. Good choice for breakfast. The staff were always attentive and welcoming.

    Stayed in June 2024

  • Reviewed: June 10, 2024

    8.0
    Pleasant and good for young families!
    • Leisure trip
    • Family with young children
    • Executive Suite
    • Stayed 1 night
    • Submitted from a mobile device

    The property is a little dated inside but this didn’t impact enjoying our stay. We would have liked better vegetarian options for the cooked breakfast and fresh orange juice/yoghurt/granola for room service.

    The larger suites had a good living space with a door separating it from the bedroom which made travelling with a 5 month old much more enjoyable. The staff were pleasant and helpful, even the groundskeeper offered to stop mowing the lawn when he saw that our baby was asleep. Room service for breakfast was good and meant less hassle getting baby up and dressed. Despite the hotel being a little dated in style inside it was well appointed and clearly run well. The bathroom to our suite had a good size roll top bath with shower over and nice l’occitane products which exceeded what we expected. Would definitely come back.

    Stayed in June 2024

  • Reviewed: June 9, 2024

    6.0
    OK
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    The shower was fixed head suggest an additional flexible hose, awful soap dispensers reminiscent of a hostel

    The location, pleasant staff adequate sized clean room, decent breakfast with reasonable choice

    Stayed in June 2024

  • Reviewed: June 7, 2024

    8.0
    Pleasant
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Room was dated but very clean There was only one set of towels and 2 people in the room. We asked for another set and returned to the room late in the evening to still only one set. Went and asked again and 10 minutes later loads of towels arrived and an apology. TV didn’t work very well it kept breaking up.

    Location is good and it has parking. Breakfast was nice and breakfast staff friendly. Reception staff nice but a bit short.

    Stayed in June 2024

  • Reviewed: June 4, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    No heating in the room

    Very good plenty of variety and tasty

    Stayed in May 2024

  • Reviewed: June 4, 2024

    8.0
    Harrogate Short Break
    • Leisure trip
    • Couple
    • Executive Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    No mini fridge in Executive room. The lift could do with lights working and a floor counter.

    The hotel staff were friendly and the location is excellent. The railway station really is 10-15 minute walk away. Betty's and The Ivy about 5-8 minutes.

    Stayed in June 2024

  • Reviewed: June 3, 2024

    8.0
    Great been lots of times
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Location is great, love the history of the building, staff, room and breakfast great

    Stayed in June 2024

  • Reviewed: June 3, 2024

    7.0
    Great hotel except for ........
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The rubbish type smell in the bathroom. Our room 149 was at the rear of the hotel just above the kitchen.

    Everything was excellent except for the rubbish type smell in the bathroom particularly but also in the room.

    Stayed in May 2024

  • Reviewed: June 3, 2024

    6.0
    Clean and comfy, apart from the single bed
    • Business trip
    • Solo traveler
    • Single Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Single bed in my solo traveller room! I know I was travelling alone but expected at least a small double bed.

    Great location for the conference centre. About a 5/7 minute walk

    Stayed in May 2024

  • Reviewed: June 2, 2024

    8.0
    Never been to Harrogate before. Harry gave good free tour, shame he's leaving soon.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    There was a leak from the washbowl, but was sorted quickly. The others in the hotel were noisy after we were asleep and we were woken up.

    Cleanliness of room, nice towels, drinks (water), breakfast, tea, history. Staff helpful. Location of hotel good and central. Parking was good, but we did think it was free.

    Stayed in June 2024

  • Reviewed: June 2, 2024

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Quite basic inside

    Great location

    Stayed in June 2024

  • Reviewed: June 1, 2024

    8.0
    Character hotel in a great location, nice and quiet but a short walk to town centre.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    From checking in to checking out the staff were very helpful and attentive.

    Stayed in May 2024

  • Reviewed: May 31, 2024

    8.0
    Nicely located just outside town centre
    • Leisure trip
    • Solo traveler
    • Executive Double or Twin Room
    • Stayed 2 nights

    No drawers. Not a problem for 2 nights but could be on longer stays

    Spacious room with very comfortable bed. Peaceful garden and only 15 minute walk from train station. Very friendly staff. Real mushrooms at breakfast !

    Stayed in May 2024

  • Reviewed: May 31, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Executive Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The view! Paid extra for a view and got a view of an extension roof!

    Location fab

    Stayed in May 2024

Showing 1 - 25

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