Hotel

Stayed in March 2024

Everything is totally overpriced including the bar and the extra charge for room service. We weren't told about the additional charge the first time we ordered room service and we were shocked to see it was more than the actual cost of the food we ordered - ridiculous!!

Great location for visiting the centre of Manchester. Lovely old style hotel with very elegant and comfortable rooms - wonderful nights sleep.

Stayed in April 2024

Room quite small, very few tv channels , other than that nothing, really enjoyed.

Bed was incredibly comfy, complimentary water, great location, hotel areas very glamorous! Local shops and restaurants nearly. Good transport links

Stayed in April 2024

20 minute walk from Manchester Piccadilly station. You could hear the trams passing by, it didn’t bother me really, just noticed it.

Lovely historic property, where Rolls met Royce. Even along the corridors they had little bits of history framed- exquisite touches of elegance. Rooms are super quiet inspite of it being a really busy hotel, the only noise was that from the trans passing by.

Stayed in April 2024

Bit tired Conference rooms and bedroom cold

Location good conference venue

Stayed in April 2024

You can't open the windows

Exceeded my expectations. Warm welcome. Nice decor. Well appointed. Good breakfast,

Stayed in April 2024

Nothing really … a few small issues with the door key repeatedly not working and the fridge being warm, but all sorted efficiently by the staff.

A beautiful hotel with lovely staff.

Stayed in April 2024

the wallpaper on the walls in the corridors was peeling off next to our room

the bar was very nice

Stayed in April 2024

Breakfast was under staffed, hardly any food on buffet. Dirty towels in room Dust on lampshade, wallpaper coming pff the walls. Stain on carpet in the room. Dirty toilet in the tea room Rude encounter with staff member in bar

Look of hotel is amazing, having a spa on site is perfect. Food is of good quality.

Stayed in April 2024

Size of room, bar & lounge area beautiful

Stayed in April 2024

nothing

nice ambience central location helpful staff

Stayed in March 2024

Spa was a little small but apart from that no problems.

The breakfast was good quality and excellent plenty for all visitors.

Stayed in April 2024

Prices do seem to have increased considerably.

Very welcoming, friendly. Lovely atmosphere and central Manchester

Stayed in April 2024

The bed was very comfortable ......and i'm a stickler for a good mattress.

Stayed in April 2024

N/A

Beautiful building

Stayed in April 2024

Spa a bit tatty and tired.

Love the place

Stayed in April 2024

How the spa booking works- it’s subject to availability and you can’t book so I didn’t get the use of the spa which is disappointing.

Beautifully designed rooms and corridors. Lots of space and helpful staff. Very clean rooms with lovely Elemis products.

Stayed in April 2024

This second visit has been a disappointment. The supposed superior room was not superior due to the room set up. Bed was near to a large nib in the wall one side which made getting in and out of bed difficult during the night. The bathroom extractor didn’t work and there was mould in places. The bathroom dated. Cracked tiles on the floor. Shower valve that scolded and was tricky to get it to a nice temperature. No hooks on the entrance wall for hanging anything other than the small wardrobe which is no good for handbags or towels. Food was cold at breakfast the two days. For the price we expect better, a lot better. The receptionist sad it was because they were busy?? What on earth!

It’s a lovely hotel and we stayed before so wanted to come back.

Stayed in April 2024

The room choice very near the very noisy main tram route outside the room - Till 23-30 at night , and from 06-30 in the morning - still tired in the morning after a nights sleep - NOT rested and refreshed!!! No mention of this possibility form Booking.com or the Hotel!!.

Everything - except the room being very near the Tram outside non- stop till 11pm and again in the morning from 06-30 - lost sleep !!!! Tired after a night sleep - not refreshed!!!😡

Stayed in April 2024

Room was very dark

Location and facilities

Stayed in April 2024

The noise from what sounded like a generator which kept going off and on which kept me awake at night

It was such a lovely period property

Stayed in April 2024

Shame we couldn't book the spa ahead of arrival as we only had one night stay. So this limited our timing. (Suggest if they have been let down with pre booking that they make non-refundable charge for people that don't turn up!) Service in reception bar a little slow.

Just about everything. We tried to book an extra night but they were no vacancies.

Stayed in April 2024

Couldn't turn the aircon off!

Perfect location, nice room. Comfy beds.

Stayed in April 2024

Free access to the spa was great, but it did mean that it was rather busy.

Impressive on entrance - from the outside, into the hotel foyer/bar area. The room was perfect. The location was excellent.

Stayed in April 2024

Nothing

Beautiful reception area

Stayed in April 2024