Restaurant menu needs some work

Room was really comfortable and quiet. Nice hotel bar and staff helpful

Stayed in March 2024

I couldn't get the heating to work

Stayed in April 2024

1) The lengthy check-in process (10/15 minutes) was a minor inconvenience, albeit understandable due to the new attendant's learning curve. 2) Noise from the tram disrupted morning sleep, detracting slightly from an otherwise pleasant stay.

1) The comprehensive information provided by the new attendant during check-in was helpful in navigating the hotel facilities. 2) Upon entering the hotel, the pleasant smell was inviting, and the opportunity to purchase a personalized candle with the 3) Midlands scent was a memorable touch. 4) Breakfast offered great options, maintained freshness, and the attentive staff added to the overall positive experience. 5) The room exceeded expectations, boasting impressive views that added to the enjoyment of the stay. 6) The location was great, right in the centre of Manchester, making it convenient for exploring the city.

Stayed in February 2024

Oldy wolrdy fairly posh hotel, reasonable value.

Stayed in February 2024

Hotel recommended car park,pre booked parking from 12.30 pm Monday to 2.30 pm Tuesday, arrived 19 minutes early and left 3 hours early but they charged my card £2.90 for those 19 minutes and didn't allow for the 3 hours I didn't usually,beware,conmen.

Nice city centre hotel,happy staff,good atmosphere

Stayed in April 2024

Room was a bit cold

Bed was v comfy

Stayed in April 2024

The tv needs retuning as it only had a few channels. It we were in the room for longer I would have called someone. Also when sitting down by the bar, drinks are completed in one go meaning I had to wait about 10 minutes for my pint to be brought to my table because my partner had a cocktail. We were on a tight schedule so it would have been nice if drinks can be brought as and when or if you had more staff behind the bar instead of bringing to tables.

Always love staying here. Great location and so comfortable.

Stayed in April 2024

Nothing

The young lady who handled our check in was very professional and helped us out with a problem which I had caused.

Stayed in April 2024

Dated furniture in bedroom

Check in and how staff greeted you at reception

Stayed in March 2024

That there wasn’t a usable mirror in the room and the lighting was poor when trying to do makeup.

The atmosphere was very friendly. The bar staff were very accommodating. The decor was stylish and the building was very clean.

Stayed in April 2024

Hotel

Stayed in March 2024

Everything is totally overpriced including the bar and the extra charge for room service. We weren't told about the additional charge the first time we ordered room service and we were shocked to see it was more than the actual cost of the food we ordered - ridiculous!!

Great location for visiting the centre of Manchester. Lovely old style hotel with very elegant and comfortable rooms - wonderful nights sleep.

Stayed in April 2024

Room quite small, very few tv channels , other than that nothing, really enjoyed.

Bed was incredibly comfy, complimentary water, great location, hotel areas very glamorous! Local shops and restaurants nearly. Good transport links

Stayed in April 2024

20 minute walk from Manchester Piccadilly station. You could hear the trams passing by, it didn’t bother me really, just noticed it.

Lovely historic property, where Rolls met Royce. Even along the corridors they had little bits of history framed- exquisite touches of elegance. Rooms are super quiet inspite of it being a really busy hotel, the only noise was that from the trans passing by.

Stayed in April 2024

Bit tired Conference rooms and bedroom cold

Location good conference venue

Stayed in April 2024

You can't open the windows

Exceeded my expectations. Warm welcome. Nice decor. Well appointed. Good breakfast,

Stayed in April 2024

Nothing really … a few small issues with the door key repeatedly not working and the fridge being warm, but all sorted efficiently by the staff.

A beautiful hotel with lovely staff.

Stayed in April 2024

the wallpaper on the walls in the corridors was peeling off next to our room

the bar was very nice

Stayed in April 2024

Breakfast was under staffed, hardly any food on buffet. Dirty towels in room Dust on lampshade, wallpaper coming pff the walls. Stain on carpet in the room. Dirty toilet in the tea room Rude encounter with staff member in bar

Look of hotel is amazing, having a spa on site is perfect. Food is of good quality.

Stayed in April 2024

Size of room, bar & lounge area beautiful

Stayed in April 2024

nothing

nice ambience central location helpful staff

Stayed in March 2024

Spa was a little small but apart from that no problems.

The breakfast was good quality and excellent plenty for all visitors.

Stayed in April 2024

Prices do seem to have increased considerably.

Very welcoming, friendly. Lovely atmosphere and central Manchester

Stayed in April 2024

The bed was very comfortable ......and i'm a stickler for a good mattress.

Stayed in April 2024

N/A

Beautiful building

Stayed in April 2024