Cleanliness was poor for a Hilton Hotel

Great central location

Stayed in May 2024

The room was SOOOO hot ! Kept us awake and had to have the windows wide open

Beautiful grand property excellent location

Stayed in May 2024

Bedroom carpet could have been cleaner and we had to ask twice for a non slip bath mat, as the bath was very slippery. I wasn't allowed to sit by the side of the pool, whilst my family were swimming, as it was 4.45pm and they were expecting the children's swim time to begin 5-7pm. At that specific time, they had no idea how many people would need seats, but I was still told I couldn't use a seat. All very disappointing, especially, as I'd estimate they have in excess of 25 seats to sit.

Location was brilliant, room was huge with 2 very comfortable beds and pillows. Breakfast was amazing, great quality, choice and all presented by very pleasant, friendly staff We were greeted by very pleasant staff and we especially enjoyed our welcome treat!

Stayed in May 2024

Stayed numerous times and the breakfast was the best yet

Stayed in May 2024

Some areas of the hotel looked a little bit tired.

The hotel is in a great location. It took us 2 minutes to walk into the centre of Harrogate.

Stayed in April 2024

The room is in need of an upgrade, curtains hanging off the rail, stained carpet and tired furniture

Stayed in April 2024

In need of attention

Helpful and welcoming staff

Stayed in April 2024

Rooms were basic, clean and good size but no character and our room was quite dark. Mirrors in the bathroom to high to see into and too hot during the night. Can only use the pool for 1 hour per day during your stay.

Location

Stayed in April 2024

Bird poo outside in the spa area, absolutely everywhere. Jacuzzi was dirty after a group of women just left so we didn’t go in. Spa staff had us waiting whilst she had a conversation with friends. I booked for 1 person by accident and this was not mentioned when we checked in so when we came to dinner for half board it was only paid for one person so I felt rather embarrassed.

Good value for money and fairly luxurious

Stayed in April 2024

Only down fall was the service in the bar. We ordered some lunch and the guy serving us seemed to have no customer service skills at all. It felt like he just didn’t want to communicate with us at all. Maybe he was having a bad day but it’s not acceptable in his role to be like that with customers

Beautiful hotel. Aesthetically pleasing, comfortable rooms and a great spa!

Stayed in April 2024

Nothing

Overall very good, very clean, perfect location.

Stayed in April 2024

Outside needs a spruce up

Character Good size rooms

Stayed in April 2024

The lighting in the dining room was not good for anybody with impaired vision. There was a small lamp on each table. I asked for another lamp to be supplied and the waiter very kindly provided one which helped me to see what was on my plate.

Everything was very good

Stayed in April 2024

Needs a little TLC

Traditional old property with plenty of character

Stayed in April 2024

Our experienced was soured by the loud music that was playing throughout the night, we came to this hotel to relax as it was our first child free weekend since the birth of our first son last year. Had we have known there was going to be an event on, we’d have booked for another weekend instead; we came here to relax and enjoy a well earned rest but found that we didn’t sleep much at all due to the noise.

The staff were friendly and the facilities were all very impressive, we were pleasantly surprised with the size of the room and we felt we got value for money with the room itself.

Stayed in April 2024

The spa needs a bit of an up do .

The property is luxurious and is decorated beautifully. Loved the warm cookies on arrival. Great idea.

Stayed in April 2024

Couple of minor cleaning issues in the room. Changing room at the spa, floor didn’t look as though it had been mopped/ dried for a while but clean overall.

Hotel upgraded us to a suite, nice large room. Lovely old building, impressive. Great breakfast, lots of choice. Nice spa with good sized pool, sauna, steam room and jacuzzi. Staff very friendly and helpful.

Stayed in April 2024

Very nice grand hotel. Fabulous breakfast.

Stayed in April 2024

Very happy with the hotel and services

Staff went the extra mile to make our stay memorable Prepared our room … with rose petals and towel swans to celebrate our anniversary

Stayed in April 2024

The Spa area had a lovely feel on entering it & the staff seemed very friendly. There were a few areas that need addressing, the floor in the ladies changing rooms was dirty & VERY slippery ( i did let staff know & they went to sort it). The floor around pool area was clean but VERY slippery & made me quite anxious, i’m assuming this is an issue & probably a common concern . Every poolside lounger was taken by towels being placed on them, even though people weren’t using them as they were swimming or using the Sauna/Steam/jacuzzi. There was nowhere for me to put my towel, definitely need some hooks & some more seating providing. As a resident at the hotel i expected to be given a robe to use but only given 1 towel. I did enjoy my swim, the pool was a great temperature & a good length.

Great location, lovely room, very quiet, helpful friendly staff. Great breakfast selection.

Stayed in April 2024

Limited time to swim for family. The hotel could do with a game room for family a rainy day.

- Fantastic location - beautiful hotel with modern decor - fantastic buffet breakfast - great for parking

Stayed in April 2024

The only part of the stay which really did impact and can be commented on is the heat in the rooms. We were provided with a fab, however it was still extremely hot with no air con. This made it hard to sleep at all on our nights visit.

I cannot fault the hotel or stay.

Stayed in April 2024

The child swim time was 7-9am and 5-7pm. I have a teenager and the 5-7pm was the best time for us to swim. We chose the hotel because of this facility. When we arrived at the pool we had to queue and ended up getting in the pool at 6.35pm. We were not offered an extension and when it is adult time the children have to leave but when it is children’s swim time adults stay in there who don’t have children and means there are too many people and we have to queue. It’s very disappointing that I paid extra for this but didn’t benefit from it. They care more about their day spa customers than their hotel guests.

The was very clean and in a good location

Stayed in April 2024

Was all great but some staff seemed out of their depth and one evening receptionist lady was just down right rude

Great place

Stayed in April 2024