The room was nice and clean, the staff polite and lovely.

Stayed in March 2024

Great location and friendly staff. Good bar and restaurant

Stayed in March 2024

It was fine.

Great location opposite the train station. Helpful staff.

Stayed in March 2024

The hotel must make sure that the room facilities work properly without the guest encountering facilities that need strengthening/repair

Friendly and helpful staff

Stayed in March 2024

The area was very depressed The hotel and the room smelt strongly of cleaning products The whole hotel was tired

Friendly staff Clean comfy bed Value go to money

Stayed in March 2024

Rear view but know not your fault as guess not owned by the hotel

Great next to station but no noise from it. Front of hotel lovely, staff friendly, beer decent price! Rooms comfy too.

Stayed in March 2024

Foodwise the breakfast was excellent quality with plenty of choice with waitor served hot food and a cold buffet. Organisationally there is room for improvement. On day one, staff began clearing the buffet away a good ten minutes before stated breakfast end time, and day two, no tables were laid, buffet restocked, and it was all a bit of a circus getting served. Staff were good, but perhaps a tad too keen to finish early if you like to breakfast after 9am. We also had a minor issue with very hot water coming out of the cold tap in the bathroom (no, seriously), but the hotel provided bottled water upon request, so no big deal.

For the price paid, this was an excellent hotel. Modern, clean, and slapbang in the middle of the city - right next to the railway station and ample parking. Its all been recently refurbished and both the public rooms and air con bedroom were on the button. The quality of the breakfast was also very good - if a little shambolic! Added bonus: in an age where councils appear to price out visitors with exorbitant parking charges - big up to Swansea Council, who charge a bargain FIVER for 24hrs! Effectively a tenner for Monday to Wednesay. Added bonus is that multi-story parking is literally right next to the hotel. Top Tip - leave the car park by the top level, otherwise its a convoluted walk. Despite minor hassles with breakfast, we would unreservedly recommend.

Stayed in March 2024

Nothing applicable

We needed a comfortable central hotel to stay overnight after a concert locally. The hotel was directly opposite the train station and so was perfect for our needs. The room was basic but spacious and very clean. Plenty of toiletries and tea/coffee facilities Reception was very friendly and efficient and we would definitely use again if needed. Very good value for money. .

Stayed in March 2024

No hot water in morning for a shower - they had had a problem but it had been resolved. Unfortunately the heater stopped working in our room, we only stayed 1 night but reported to Reception when we left

Staff are amazing, very helpful, friendly and polite. Decor throughout the hotel is modern and has nice Welsh touches. We had some delicious food in the bar area

Stayed in March 2024

Bed was quiet hard and lack of pillows Car park has height restrictions which wasn't clear and the nearest car park without height restrictions is some distance Photos were misleading.and wasn't true to size

Cleanliness - smelt fresh throughout Staff - smiling and happy to help View Lovely atmosphere and great location

Stayed in March 2024

Many of the rooms are facing the road and it was loud, I had ear plugs so that was fine, but my girlfriend didn’t have a good sleep on Saturday night because of the noise.

The room was spacing right next to the station, the bed was comfy, it was really nice.

Stayed in March 2024

White noise in the restaurant

Good looking building located directly across from the train station

Stayed in March 2024

Room was a bit bland. But it was a standard room

Really friendly helpful staff. Great atmosphere and buzz about the place. Warm welcome and delicious reasonably priced food

Stayed in March 2024

Just the bed.ie mattress

Food fabulous a few things missed cleaning bed uncomfortable first visit would return tho and recommend to friends and family

Stayed in March 2024

Room: Initially cold but heating worked quickly and effectively. No carpets made it feel colder. Wardrobe space limited.

Location: Opposite train station = excellent. Room: Spacious and clean. Bathroom: Shower only, but clean and functional. Breakfast: OUTSTANDING. The BEST! great choice. Cooked individually and to perfection. Other meals: Very good. Staff: Exceptional throughout.

Stayed in March 2024

Bar meal menu too limited. Bedroom cold initially and a bit smelly. Soon warmed up though.

Staff very friendly. Location perfect for me. Breakfast good overall.

Stayed in February 2024

Room needs a bit of an upgrade, we didn't have any toiletries but a phone call to reception sorted that out

Location, food and excellent choice

Stayed in March 2024

The mattress, thin and think needs changing

Check in staff fantastic.

Stayed in March 2024

Check in strictly 3pm. We had turned up about 10 mins before but staff were unwilling to deal and told us to take a seat and they would tell us when check in opened. So we got drinks from bar and sat down in reception to wait. Meanwhile every other guest coming in the hotel started to form a queue at reception. So even though we were before other guests we had to join back of queue as staff finally started to check in around 3.15pm. We got to front of queue eventually 3.30 pm.

Location.

Stayed in February 2024

Bathroom was a little dated. The windows didn't open in the room so condensation built up a lot, even with aircon and I could see some damp above the windows.

Room decor was modern. Location is great, near the train station and city centre.

Stayed in December 2023

No plug sockets by bed

Great location, cost effective, reception staff were lovely!

Stayed in February 2024

Window in room difficult to shut, one light bulb not working, tv remote needed newer battery

Food in the evening excellent - much better than expected, good choice, the £10 dishes excellent value for money. Breakfast also very good, though would have liked to able to choose between a more expensive cooked breakfast and a cheaper continental rather than having a flat rate.

Stayed in February 2024

Nothing

The location was great, just outside train station. Also, the friendliness of all staff from receptionist at check in to bar staff during the evening. Food is also delicious. Reasonable prices aswell.

Stayed in February 2024

I really loved the Deco feel of the place and the staff were wonderful ❤️

Stayed in February 2024

We arrived after 3pm and the room wasn’t ready, there was a group of us and it was the same for quite a few rooms. We’re given another room which was freezing, however the staff were helpful and resolved. Just disappointed we had to hang around and wait even longer to unpack and meet up with friends.

Location was excellent as we were attending an event across the road.

Stayed in February 2024