Hair found in coffee cups, Air con was marked with a big X across it and turned off at mains, assumed broken, lamps not working, noise from street below into very early hours 3/4am from late night revellers. Lift to floors not secure as reception on top floor so anyone could walk in during day.

Central location, price, rainfall showers, cosy big bed, big tv, discounted parking, good communication up to arrival.

Stayed in November 2023

A little bit pricey for what it was, however that's only because I have an eye for bargains.

Very nice room! Beautiful reception too, though a little odd that it is on the 3rd floor of building, above the rooms. Great location.

Stayed in October 2023

The curtains didn’t quite meet in the middle!

I liked the location.

Stayed in October 2023

The room was dirty and grubby and curtains didn’t block all the day light out the furniture in the room was material and was dirty had marks and stains on

The location was spot on and for were it’s located is good value for money with it been city centre and only a 20 minute walk to the stadium so good for away supporters to stay

Stayed in October 2023

The noise from outside the room. The air conditioning was on when I got to the room, and had leaked all over the bed, called to reception and they came to change the bed, the bedding was wet through to the mattress and pillow, no other room was offered, the last who came to change the bedding was lovely. But a wet bed does not equal a good night's sleep .

The location was brilliant, easy to get to and parking was reasonable near by

Stayed in September 2023

There was no breakfast being done at the weekend

Loved the room with balcony, good spacious room .

Stayed in October 2023

Had cushions, not pillows on the bed, only way to get to reception and room was in the lift.

Central

Stayed in October 2023

Parking is not on the hotel premises but in the nearby shopping carpark. Although you get a discounted rate you still have to pay.

Great location for de Montfort University

Stayed in October 2023

Unfortunately as I was on the first floor at the front of the building I was kept up by the drunk people outside until around 4am. This was also midweek on a Wednesday.

Very clean and spacious. Had everything you need for a short stay. Very central location.

Stayed in October 2023

No privacy. Very loud . Can hear everything what happens in other rooms and balcony’s . If you want romantic get away or peace, than this is not place for you. Room was very small and bed was very small. I think you just pay for the balcony . Rest of that is not worth it. Kettle was dirty and the glassware, from toilet came some kind of smell. Very dusty.

Great location and view from balcony

Stayed in October 2023

Really good location and great value for money. Very clean. Nice rooftop bar with terrace

Stayed in October 2023

Parking is in nearby shopping centre so be prepared to carry your luggage to the hotel.

Great location for university.

Stayed in October 2023

Whilst the room wasn't so unclean I felt I couldn't stay there, I didn't feel it had been cleaned to the standard I would expect.. for example there were crumbs and clumps of dust in the drawers, dust around fixtures and fitting which obviously hadn't been cleaned in a while. The bathroom and bedding was clean so I still felt fine staying in the room. If you get a room at the front of the building it is very loud until about 3am as there is a club just down the road. I did knew this before staying so expected the noise but if this is something which would bother you, request a room at the back.

The staff were friendly and welcoming. The location is good from the perspective that you can walk into town and to bars and restaurants easily. The parking at high cross was also convenient.

Stayed in October 2023

Excellent

Stayed in October 2023

Excellent location

Stayed in October 2023

To get to the 10/10, some areas were lacking in decoration. E.g. some of the carpets could do with being replaced, the lift could be a little nicer etc.. just little bits that could make it extra special when focussed on.

Great location, lovely staff. The rooms are stunning, great views and facilities. Cleanliness was exceptional. We stayed for my graduation and it helped to make it an extra special day 😃

Stayed in September 2023

The noise outside (Close to 2 pubs). Even with the doors and windows shut the noise from drunk groups, leaving the pubs kept us awake.

Staff were helpful when there was a decrepency on the room booked. It was sorted with no fuss.

Stayed in October 2023

Difficult to find, the outer door is small and you take a lift to 3rd floor for the reception. I had to ask a shop keeper directions to find it. I wasn't told of any other way to access or leave if the lift stopped working. The picture on booking.com didn't reflect the actual hotel facade.

Good location for where I needed to be. Clean comfortable and nice staff.

Stayed in October 2023

The location is great. Right near the main shopping centres and the parking was easy. The rooms were decorated well

Stayed in October 2023

The layout was a bit weird with the reception located on the top floor. Also though the room was great, some of the amenities didn't work properly like the phone and the aircon

The room was very spacious and clean. The bed was also very large with a good view of the square, with several pubs, restaurants, fast food places and the cinema all within 5 mins of the hotel.

Stayed in September 2023

Nothing

It was very good location. Spacious room with balcony.

Stayed in September 2023

Photos were misleading, however room was comfortable and clean if not as big as it would appear in the photos. Website provides a breakfast menu but there is no catering within the hotel.

Very good location

Stayed in September 2023

nothing

all

Stayed in September 2023

Small door entrance with a drunk man sat at it. Walked past it first time. Described as 4 star - nowhere near it. 1 young member of staff in quite a vulnerable position as door open between 7am and 10pm. No staff between 5am and 7am. Damp in the bathroom, room looked into back yard with noisy fans. Very dated furnishings- furry bedside cabinets. Supposed to be executive room ??? Shower did not drain well.

The location was great, nice young girl on the reception , room was a good size. Had a humongously large tv.. Clean

Stayed in September 2023

We could not get the AC to work so had the window open which meant it was noisy.

Convenient for what we were doing.

Stayed in September 2023