Restaurant should have been good

Proximity to amenities

Stayed in April 2024

Room smelt of stale cigarettes

Good location

Stayed in May 2024

The bed didn't have proper pillows but what appeared to be duvets stuffed into pillowcases, which make them rock solid and not comfortable. Also it was very noisy, the door to the corridor let in all the noise, so was woken up many times during the night

Great central location Staff super friendly and helpful

Stayed in April 2024

Room was nice however all night there was a smell from the bathroom like drain smell

Never had breakfast wasn't given the option when booked for breakfast. My room was nice

Stayed in April 2024

Slow lift Noisy guests

Location was brilliant and staff were amazing and helpful

Stayed in April 2024

Room was facing a very noisy taxi rank and lots of noise from people walking by. Curtains needed a clean. Spills around the tea making area hadn't been cleaned up.

Location is perfect for a night out. Nice large room and comfy bed. Fridge and safe in room. Complimentary bottles of water. Shower clean with no mould. Nice hot and powerful shower. Pleasantly surprised.

Stayed in April 2024

Could have been cleaner. Bit dusty. Very noisy at night with bin collections.

Good room.

Stayed in April 2024

Paper thin walls… you hear every creek and step as well as bed in next door room banging against the wall (you can imagine).

Nice staff, receptionist was very welcoming and friendly.

Stayed in April 2024

This hotel had a very slow lift, if your bags aren't too heavy I'd recommend finding some stairs instead. The lift probably took around 3 to 7 minutes to arrive to our floor. There didn't seem to be anyone else using the lift but it still took a considerable amount of time. The bathroom also had a weird stench at some points akin to coronation chicken. But it did go away

Booked a last minute balcony room and I wasn't disappointed. The hotel itself is very pretty, the reception has soft velvet chairs and the staff at the desk checked us in just before checking time. The bed was soft and the room was lovely, it came with complimentary bottles of water and a mini fridge. The balcony itself had a decent view and was convenient for my boyfriend who vapes.

Stayed in March 2024

Room was tiny and not as expected. The bathroom smelt of cigarette smoke.was told that they would drop the parking fee from £20 to £6 but it was not the case. I went to the car park and was charged £20.

Location was good

Stayed in April 2024

Room 7 was quite dusty, needs a deep clean.

Staff were lovely, excellent room layout, very modern.

Stayed in April 2024

There were quite a few issues with cleanliness and issues around the room. Bathroom door completely warped and no lock on the door. Balcony door doesn't necessarily have a secure lock.

We booked for a balcony. The staff were friendly. Room large and spacious.

Stayed in March 2024

Staff member that checked us in wasn’t welcoming at all. Just ‘hi, this is your key, how do you want to pay’. It just felt dead, not a ‘feel good vibe’ in any part of the reception, bar or rooms. Silent and uncomfortable. The lift which you have to use is also very small and very slow.

It’s clean. It’s pretty nicely decorated and located really well in the city. Bed was comfortable.

Stayed in March 2024

No kettle in room it's was like

It's central

Stayed in March 2024

Nice location. Accessible to high cross centre. Staff was friendly, especially would like to thank Yogesh at the reception. Very accommodating. Would book again

Stayed in April 2024

There wasn’t a tea spoon in my room only one singular wooden stirrer.

Amazing view, clean and comfy bed.

Stayed in March 2024

Great location, parking nearby and reasonable priced. Big bedrooms

Stayed in March 2024

The room was a little dirty and run down. The lift is a bit sketchy. The toilet roll holder was a rusty spike.

The location was good and it was good value

Stayed in March 2024

Staff’s answer from night time shift - it was raining really bad when we returned to the hotel in the morning - around 6am. Called reception to ask for a hairdryer - was told i can only get it in the morning. I had to sleep with my hair quite wet which i absolutely hate as i wear long hair extensions. In the morning, the daytime shift receptionist got me the hairdryer in 15 seconds from a storage room situated on the same floor with the room we booked. It was therefore bad willing and laziness from the nighttime receptionist, who simply did not want to move to go and bring it to me

Great location, right in the heart of the city centre with easy access to all shops and mall

Stayed in March 2024

Huge difference between Actual and the online pictures

Stayed in February 2024

Rooms are quite compact so wouldnt be great for a long stay but ideal for overnight break. Noise wasnt an issue but might be for some if you are expecting to be off the beaten track.

Rooms were clean and modern with a very central location and discounted parking. Staff were friendly and helpful. Ideal for a night or two away - would stop there again.

Stayed in February 2024

The walls are so thin and ppl can hear u

Clean, as shown on the pictures, it’s nice even tho walk way is weird having to take elevators but it’s fine I guess genuinely a good place but the BIGGEST PORBLEM IS THAT THE WALLS are thin and u can hear everything and ppl can hear you and it’s the only problem everything is so perfect.

Stayed in March 2024

Curtains need to be cleaned Sink was block Window surfaces need to be cleaned

Stayed in February 2024

The pillows could be more comfortable and also the air con would be better it it would work as it gets very hot in the rooms

I liked that it was in the city Center plenty of food places and bars

Stayed in March 2024