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  5. Reviews of Swan Hotel by Greene King Inns

Reviews of Swan Hotel by Greene King Inns 3 stars

The Bull Ring, Thaxted, CM6 2PL, United Kingdom

#2 of 3 hotels in Thaxted

Guests' Choice

Review score

Based on 1015 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.8

  • Location

    8.9

  • Facilities

    8.5

  • Staff

    9.0

  • Value for money

    8.6

  • Free WiFi

    8.1

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Showing 151 – 175

  • Reviewed: 1 May 2023

    9.0
    Will definitely return
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The hotel is a wonderful historic building, so there was no double glazing in the bedroom. A plane going over at 4am woke me up, but I did expect that as the place is so handy for the airport, our reason for staying.

    Friendly efficient staff and a great location for Stansted Airport via the back roads. Tasty good value food and fresh plentiful breakfast. Will definitely go back to this pretty village/town.

    Stayed in April 2023

  • Reviewed: 26 April 2023

    9.0
    Would definitely recommend and would definitely stay again
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Room over the bar was a bit noisy and the pub is a bit short on parking but those two really minor issues aside, really nothing to not like 😁

    Lovely place, nice ambience, super friendly staff, good Comms pre-arrival, great breakfast, great value for money. Would definitely recommend and would definitely stay again

    Stayed in April 2023

  • Reviewed: 24 April 2023

    9.0
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights

    This review has been hidden because it doesn't meet our guidelines.

  • Reviewed: 21 April 2023

    9.0
    Staying at the Swan 8 years. Always goog
    • Business trip
    • Group
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Everything fine

    Swan is always good

    Stayed in April 2023

  • Reviewed: 14 April 2023

    9.0
    Comfortable and very pleasant stay, look forward to coming again!
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Parking can sometimes bit a little tricky as car park isn’t huge but we managed! Toilet a bit noisy and you could smell the drains sometimes (just little niggles to be honest)

    Comfy beds, helpful staff, clean, lovely breakfast , lovely location. We always come back here to stay!

    Stayed in April 2023

  • Reviewed: 8 April 2023

    9.0
    Really enjoyed the ambience in the hotel. It wasn’t as busy as before.staff are very good.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast took a while to come to the table.

    Loved the spacious bedroom we were offered by the duty manager. Had lunch and it was lovely and very good service. Breakfast was good.

    Stayed in April 2023

  • Reviewed: 2 April 2023

    7.0
    Great location and friendly staff. Ideal for what we needed.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Toilet air con can be heard through all the rooms in the outdoor block and runs for ages every time someone goes to the bathroom through the night.

    Nice location. Breakfast is good.

    Stayed in March 2023

  • Reviewed: 26 March 2023

    9.0
    Pleasant minibreak in a good location.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Our room was situated above the bar so quite noisy until closing time.

    Good sized room, comfy bed, very clean. All the staff were friendly and helpful. Public areas were very pleasant. Food was good with generous portions with vegetarian options. Breakfasts were fine with a variety of choices available. Good location for exploring the area.

    Stayed in March 2023

  • Reviewed: 21 March 2023

    8.0
    great apart from smell
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    room especially bathroom stank of smoke

    location and building is lovely

    Stayed in March 2023

  • Reviewed: 18 March 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    No comment in this section it was all good.

    We have had very enjoyable stays at this hotel before. Love the location, the hotel and friendly staff are top rate. Nice place for an evening meal. Looking forward to staying here again.

    Stayed in March 2023

  • Reviewed: 18 March 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    We booked a table for 8 and someone else sat in it. The staff were too overworked

    Breakfast was good. Location suited us

    Stayed in February 2023

  • Reviewed: 18 March 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Very welcoming staff, lovely room. The breakfast was fantastic. We had travelled down for a family wedding and had a lovely meal on the first of our 2 nights stay. We will stay again to explore the area

    Stayed in March 2023

  • Reviewed: 18 March 2023

    7.0
    Comfy small town pub
    • Business trip
    • Family with young children
    • Twin Room
    • Stayed 1 night

    The food we had was below par

    The Room was comfortable and the pub in a good location for our needs, the small capark gets full but there is a free car park very near

    Stayed in March 2023

  • Reviewed: 18 March 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    It was just away from everything. I liked it but I had a son 15 years old so nothing to do

    Everything eas ok.warm place and atmosphere

    Stayed in March 2023

  • Reviewed: 16 March 2023

    9.0
    Excellent Service & Stay
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    We only found The Swan after looking for somewhere near Stansted to stay after arriving back from our holiday,what a great find...the pub was warm and welcoming ! The Receptionist Tiff was so accomadating and friendly. She went out of her way to make sure we were fed & watered after a late arrival...You really deserve a Big Thanks !! We found all the staff fantastic even though we only stayed overnight. As it was after ten at night the parking spaces had all been taken by other residents, so Tiff had a word with the chef who had finished his shift & the chef very kindly moved his car so we could park up...thank you ! The Room was a good size, clean & nicely furnished, the bed was really comfy. Breakfast was varied and fresh,cooked breakfast was also cooked to to order...delicious 😋 We shall return if needed for sure Thanks team you made 2 weary travellers very comfortable!!

    Stayed in March 2023

  • Reviewed: 14 March 2023

    9.0
    We really enjoyed our stay.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Wonderful friendly staff, comfortable bed and in a beautiful village.

    Stayed in March 2023

  • Reviewed: 10 March 2023

    9.0
    Very friendly hotel & convenient for my family
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 4 nights

    was fine

    breakfast & room was good dinner too

    Stayed in March 2023

  • Reviewed: 2 March 2023

    7.0
    Nice rooms but admin needs sorting.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    In addition we had booked a dinner table for the Friday evening for family (the table upstairs). We booked this in person, and checked up in person that it would be available. However when we got there at 7.30 on Friday 24th Jan the table had not been reserved for us. This is incredibly disappointing and puts off local customers. Very sad.

    Room refurb is great - we have used this place before for family as we live across the road. However, the room key fobs did not work at night so 3 couples were locked out. The on call member of staff did not respond to the calls. Our 4th member of the family had to get dressed and come down to let them in. This was not good.

    Stayed in February 2023

  • Reviewed: 27 February 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    The room was very cold and I had to turn on the radiator, as it was off. The room never got warm during the night. The room was a bit noisy too from people walking in the corridor.

    Kind staff and very good location if you want to be close to the airport. Check in and check out very easy for early hours travellers.

    Stayed in January 2023

  • Reviewed: 22 February 2023

    8.0
    Nice weekend in Thaxted
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    A little busy on the Saturday night, maybe a longer wait than anticipated for meal, but in general everything was fine. Would stay again no problem.

    Enjoyable stay, staff were very helpful and friendly. Evening and breakfast food was great.

    Stayed in February 2023

  • Reviewed: 18 February 2023

    9.0
    convenient one night stopover for airport
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    The reception on my TV was poor to begin with…but soon rectified itself.

    The staff were very friendly and helpful.

    Stayed in February 2023

  • Reviewed: 17 February 2023

    8.0
    An enjoyable stay
    • Family with young children
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    it was really cold in the bedroom at night.

    characterful, clean, well situated.

    Stayed in February 2023

  • Reviewed: 14 February 2023

    8.0
    A great time. wished we’d booked for longer.
    • Business trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    nothing.

    great position in the town and staff were really welcoming

    Stayed in February 2023

  • Reviewed: 14 February 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Good sized room. Clean

    Stayed in February 2023

  • Reviewed: 31 January 2023

    8.0
    Very nice stay
    • With a pet
    • Business trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Car park gets full

    Comfortable, spacious room. Dog friendly.

    Stayed in January 2023

Showing 151 – 175

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