I was put in a room with a broken bed for first night, staff did change my room when issue was raised

Good value for money

Stayed in July 2023

No hospitality tray in rooms. O

Stayed in September 2023

NA

Located close to the train station for easy access to the city centre without having to pay congestion charge and parking

Stayed in September 2023

Other guests slammed doors all night. Not the hotels fault

Friendly staff and quick check in

Stayed in September 2023

No tea or coffee making facilities. Had to wait to check in coz the receptionist was working the bar. Asked to produce my passport. Only by chance I was carrying it.

Stayed in August 2023

the shower needed a shower mat / anti slip as the shower tray was very slippy once wet and when you are already not the safest at balancing / washing at same time ....

really enjoyed the evening in the pub when we returned from visiting friends .. staff freindly room was as said on tin . it served a purpose of somewhere to sleep that did not cost a fortune for one night

Stayed in September 2023

Steins on carpet, no tv remote

The price

Stayed in September 2023

Not the inns fault but the whole area is depressing,ugly,urban decay,rude horrible people. NEVER going back to Birmingham.

Really friendly staff. Nice little inn. Nice outdoor area. Room clean,good size,powerful shower. Decent cheap breakfast.

Stayed in September 2023

No kettle

Stayed in September 2023

Not as close to the station as expected, and the walk from the station to hotel reception did not feel completely safe to a woman on her own. Hotel demanded a £50 deposit, to be returned only after the room was cleaned, which was not advertised in booking details. To be fair, they did return my deposit promptly. The room smelt faintly of old cigarette smoke.

Convenient for Birmingham Airport. Staff helpful and polite.

Stayed in September 2023

Not the greatest bed and the neighbourhood wasn't the most comfortable at night

Super friendly staff

Stayed in September 2023

Check me in to a dirty room but then changed the room when I complained. But it can happen. Theres very small hand soap, and v tiny shower gel bottle. No Iron in the room. But still in that price I would say its fine. Main issue: Issue with deposit refund. The receptionist said its a bank transaction and the deposit will be refunded as soon as I check out. It took 3 days, so many emails and calls to get the deposit back.

It was fine. Rooms were clean.

Stayed in September 2023

Overall really liked the value it provided and staff were nice, it'll be great for the following: Improvements needed: - Way too hot or insulated especially during this September. Windows don't open too much and only one opens. - Bed way too springy, can feel the spring, sleeping on top of duvet felt better especially with the hot weather and to not feel the spring. Does flipping bed make it feel better? Smaller improvement: - Bad design with the toilet roll handle being behind you when sitting on the toilet making it uncomfortable to grab. Toilet being turned 90 degrees would've been better of a design as it's also easier to access the sink or can right now simply install the toilet handle - No bathroom door lock especially needed for rooms that have multiple occupants. -- Other than that, if I'd have to pick again, I'd go with this again as its still value for money and great staff, but these changes wouldve greatly improved the stay, especially with regards to fixing the indoor heat.

Ultimately really good for its price, very clean too. Good security, also provided towels and soap, has a good shower and a useful bathroom fan.

Stayed in September 2023

Very much in need of upgrade. Holes in wall and old bed that needs replacing. Very small bathroom. Cleaning staff walked into room without knocking despite having paid for late check out.

Generally nice pub hotel not too far from Birmingham. Friendly staff

Stayed in September 2023

The beds were uncomfortable. No remote control in the room for the TV.

The location

Stayed in September 2023

Staff were lovely,great sausage sarnie Saturday morn,rooms really need a kettle ,happy with what I paid

Stayed in August 2023

The bed was very uncomfortable The room could have been a bit cleaner Noises from adjacent rooms could be heard very clearly! No tea or coffee in the room.. we had to pay for coffees to take away in the morning

The staff were friendly. The pub was busy but pleasant and it was also really nice that we were there on a Caribbean night and there was really nice food available in the beer garden What was also nice was that we couldn’t hear the pub music from our room (the music itself was loud but good)

Stayed in August 2023

They did not clean the room before our stay, but wanted to charge us extra for the 1 more hour we spent after the check out, while nobody attempted to clean the room :)

Price, location was good.

Stayed in July 2023

Nothing

Easy access.

Stayed in August 2023

The location is not ideal if you are travelling or commute by using local transportation unless you are driving. The room looks old and tired. Stains on the carpet can been seen some of the place in the room. Bed are OK for one night stay but not recommended for more than 2 days.

The staff are excellent and very helpful.

Stayed in August 2023

It wasn't very clean when i came, but they also didn't clean it during my stay.

The staff was very nice. If you needed anything, they helped right away.

Stayed in July 2023

It was so hot due to unseasonably warm weather but this wasn’t in their control - obviously some form of air conditioning would have been very welcome BUT for what value we had for our rate it’s totally understandable that this would mean an up in the price bracket.

Really friendly staff; very down to Earth. Fab location being so close to the train station which made access to Villa Park and New Street very easy and manageable particularly as I have mobility issues.

Stayed in June 2023

Coffee

Breakfast was great . Coffee not good though ( only constructive ) staff friendly

Stayed in July 2023

Bathroom very small. Door hitting sink and can barely sit on toilet without your knees touching the wall. However, bathroom clean, towels clean. I wouldn’t let this put me off staying again

Parking on site

Stayed in July 2023

We couldn’t use wifi. It wasn’t working.

It was very clean.

Stayed in July 2023