Castle Hill, Dudley, DY1 4RA, United Kingdom
#9 of 19 hotels in Dudley
Guests' ChoiceBased on 716 hotel reviews
7.4Cleanliness
8.0
Comfort
8.0
Location
8.3
Facilities
7.7
Staff
8.5
Value for money
7.9
Free WiFi
7.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 3 May 2024
Chyvonne
United KingdomThe pillow cases had marks on them. Dust on the lil’ unit by the toilet - no heating but I was given an electric heater when I pointed this out.
Location was ideal. Free parking was a touch. Customer service was outstanding, Jack, (I think was his name) kindly assisted me with carrying my suitcase as I had a baby in a car seat and there were additional steps after leaving the lift. He also brought up some bits I had delivered unexpectedly.
Stayed in April 2024
Reviewed: 2 May 2024
Margaret
United KingdomThe rooms are in need of updating, the paper is becoming un-stuck in a few places and clearly there has been a few leaks
Good parking,the rooms are clean but a little tired and dated, the kitchenette was a nice touch, an easy walk to the BCLM and the zoo
Stayed in May 2024
Reviewed: 28 April 2024
Peter
United KingdomNot very warm. Room had a connecting door to next room that was left unlocked and found out by accident.
Rooms have Fridge, microwave and hob and everything to cook with.
Stayed in April 2024
Reviewed: 28 April 2024
Emma
United KingdomWe didn't know you had to book for breakfast, we assumed you just go in the hours of 7am-10am so missed out on that.
Clean smells, 24hour staff,close to where we were visiting, easy booking in and easy access in and out of the property, great food and loved the shower.
Stayed in April 2024
Reviewed: 28 April 2024
Howard
United KingdomIt’s very basic and tired.
Historic old hotel with lots of character and a fun Peaky Blinders themed bar.
Stayed in April 2024
Reviewed: 25 April 2024
Malcolm
United KingdomAll exceptable
Stayed in April 2024
Reviewed: 24 April 2024
Frank
United StatesHaving to walk through the bar from the car park to get to reception . I liked it when you could enter from the Banqueting doors. The modernization of the rooms was also sad to see especially as the 'finish' was 'rough' . Rooms need more lighting - 'bed side lamps' - the led behind the beds are not great for reading - just for ambiance.
Loved the laundry facilities and games room. Comfy beds. great value. good location. ( maybe a little bias as I grew up in Dudley ;) )
Stayed in April 2024
Reviewed: 18 April 2024
Chris
United KingdomNo hot water even after leaving running as per notice.
Nice staff, laid back, character of place.
Stayed in April 2024
Reviewed: 14 April 2024
Karen
United KingdomShower cubicle was very small. Towels were small and paper thin. Unfortunately the location was so noisy all night long due to being on a very busy junction of a main road - loose man hole covers banging as every vehicle drove over them, sirens, motorbikes and cars racing down that stretch of road. Windows weren't double glazed so even keeping them shut didn't make any difference. Because of this, I wouldn't return to this hotel. Obviously when the hotel was built the surrounding area would have been more rural. Money needs to be spent on making it more suitable for the circumstances now.
Bed was very comfortable, room and ensuite shower room were clean. Staff were helpful and friendly. The kitchenette was unexpected and it was good to have a fridge and more if we were staying longer.
Stayed in April 2024
Reviewed: 12 April 2024
Martin
United KingdomAs the main entrance way to the Reception desk at the front of the building was closed, it was necessary to go round the back in search of an alternative route through the "Office Bar". More information about the food options available for breakfast and dinner when checking in would have been helpful.
The Station Hotel is conveniently located for a stop-over in Dudley, It is very close to Dudley Castle and Dudley Zoo. My room was clean and tidy. The 'Peaky Blinders'-themed 'Office Bar' located below the hotel bedrooms has friendly staff and a very good sound system.
Stayed in April 2024
Reviewed: 9 April 2024
Annabel
United KingdomGood sized fridge as well as facilities for cooking. Bed comfortable.
Stayed in April 2024
Reviewed: 8 April 2024
Dalby
United KingdomBreakfast £7.95 but excellent. Ideal location for Museum and zoo and town centre.
Stayed in April 2024
Reviewed: 7 April 2024
Christine
United KingdomGood value for money with good facilities in room
Stayed in April 2024
Reviewed: 7 April 2024
John
United KingdomNo comment to offer
Staff very friendly and helpful. Didn’t have breakfast.
Stayed in April 2024
Reviewed: 1 April 2024
Abedalraheem
JordanNothing
Everything you need in the room
Stayed in March 2024
Reviewed: 31 March 2024
Somerville
United KingdomAll of it was great
Stayed in February 2024
Reviewed: 26 March 2024
Michael
United KingdomSome of the buildings were below standard, the owner is making every effort to put the shortcomings correct and good luck to him
Friendly staff particularly the owner/chef/bar tender/font of knowledge. The homage to Peaky blinders makes this a special place to visit.
Stayed in March 2024
Reviewed: 23 March 2024
Lysa
United KingdomThe beds was very uncomfortable, could feel the springs in the mattress
Atmosphere, theme , staff where amazing
Stayed in March 2024
Reviewed: 18 March 2024
Dean
United KingdomAll good
Did not have
Stayed in March 2024
Reviewed: 14 March 2024
Kuldip
United KingdomShower was bit annoying I didn't know when it's go warm up
Built in kitchen clean comfortable room
Stayed in March 2024
Reviewed: 10 March 2024
Beverley
United KingdomBed a little harder than we are used to but was ok.
Location, grandeur of the old building, clean well equipped room, with mini kitchen including hob and microwave.Pleasant Games room upstairs will two free pool tables and large interactive table. Bar has a peaky blinders theme. Lots of interactive tables.
Stayed in March 2024
Reviewed: 9 March 2024
Liza
United KingdomStruggling through doors with pram for the lift, no second locking mechanism on inside of room to stop toddler opening door, had to barricade door so our little treasure didn’t try to escape. Other than zoo or museum you have to get in the car to do anything.
Size of room, kitchen in room very helpful when travelling with children. Location great for Black Country living museum (the reason for our trip) and zoo.
Stayed in March 2024
Reviewed: 27 February 2024
Philip
United KingdomBar is closed to non-ticket holders on event nights. Only one person working in the kitchen meant delays on food. Lift not working.
Clean, comfortable accommodation at a reasonable price, complete with kitchenette and en-suite bathroom with shower. Free parking. Quick check-in and check-out. Room key also has radar key for front door. Bar restaurant to rear and banqueting suite for hire. Nearby attractions include castle/zoo and living museum, cinema and restaurants.
Stayed in February 2024
Reviewed: 25 February 2024
Susan
United KingdomThe free coffee and tea was poor, all but one packet of coffee were empty, put in the jar upside down. Just as well we had our own.
The kitchen facilities are good. Because we have been before we brought with us bowls to cook porridge in.
Stayed in February 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content