The lift to your rooms, communial carpeting

The view

Stayed in June 2024

As desk was not manned continuously, had to walk around to find someone each time. There was no bell to ring either.

Location of hotel was perfect.

Stayed in June 2024

I rented two rooms. Plumbing needs attention. There was no hot water or unreliable hot water in the one room and the water was a trickle. The toilet seat in the other room was held on by aging double sided tape. You have to ask for toilet paper and soap. Otherwise th4e place is clean and a lovely location. It would be helpful to get a list of parking options and instructions on how to book parking before hand. I emailed the hotel before we arrived and did not get a response. Parking is an issue if you dont know the area. It's no big deal if you know what to do.

The location is great, breakfast excellent, staff are friendly and responsive. The restaurant food was solid. My meal reminded me of excellent home cooking.

Stayed in June 2024

The room was very poxy and not to clean

The woman at reception was very friendly

Stayed in April 2024

The cleanliness left a lot to be desired. The floors were pretty dirty - bathroom dusty and bedroom had lots of bits and hair. The desk and bedside tables had dust, bits and crumbs. I wiped them down myself and the tissue was thick with grime.

The staff were the main attraction - they were super friendly and lovely.

Stayed in May 2024

Rooms very basic and not as clean overall. Need redecorating. Kettle area and TV not clean. Not surprising when there are so few staff. The shower had no power whatsoever. The Company who own this hotel need to invest some money in it in redecoration, modernisation, and also staff.

Despite a mix up about the sea view twin room booked the receptionist sorted a difficult situation after our room was changed by another employee. The room and the corridors are very tired and desperately in need of refurbishment. The beds were clean and the mattress was comfortable. The pillows less so. The service from the staff there...and there weren't many which is dreadful considering there are 87 rooms. The same staff were run ragged between reception and the bar area, but they were exceptional staff.

Stayed in May 2024

Didn't like narrow stairs and inadequate handrails. Lack of a lift to second floor (Room 25) Room was ok, but 'tired' Insufficient shelf space in bathroom Lack of separate hook on which to hang wet clothes.

Staff very pleasant

Stayed in May 2024

The shower didn't run like it should

The location is by the beach

Stayed in May 2024

The neighbours room, too close heard every word of the arguments & ring tone on their phone constantly going off at 11pm. The toilet roll holder slanted & half hanging off the wall, forever picking it up. Toilet seat stained and far too many steps in & around the hotel.

The weather on Wednesday 22nd May

Stayed in May 2024

Overall maintenance has been neglected in recent years. Paintwork was chipped and carpets worn. Multiple internal stairs between floor tiers is a hazard. Breakfasts were decidedly average, with limited food selections.

Location was good, even though our room did not benefit from the view.

Stayed in May 2024

Due to an ankle injury I requested a room on the first floor as the lift was broken.I was then told the lift had been mended.On arrival we were told our allocated room had flooded and we had been moved to the top floor,but the lift broken again!!!!The lift in the bar area was working ,but were was the second lift????Access from the garage entrance very poor.

Location,Lovely views and friendly staff.Meals were good

Stayed in May 2024

The room was so small for a couple top floor, small window, was quite dark. Have seen pictures from single traveller's similar room. We had been sent message from booking company that we could upgrade before we went. I rang the hotel and told in unfriendly manner by staff member and was told could not upgrade, but was still messages after telephone call that could upgrade from booking company. We would stay again if room was different.

The location near the town. Train station very close. The beach just across the road. Clean towels, sheets, clean bathroom. Staff friendly.

Stayed in May 2024

It was very basic, I didn’t feel it was clean enough, the shower was a bit groggy and it could do with a bit of an update. The parking was quite poor, and tricky to get in and out maybe could look at some more parking for the customers.

I liked the location, it was easy accessible to walk down to the Beach front.

Stayed in May 2024

The room, customer services was bad

Whatever Was showed in the pic, the room was much smaller and nothing like the pic. We booked two rooms as we were four friends, so my other friends got little better room nearly matching to the pic but my room was small and nothing like the pic.

Stayed in May 2024

The room was good sized with lovely view of the beach however unfortunately the bathroom wasn’t clean and the bin wasn’t emptied and the room was not hoovered properly. The floor seemed to lean to one side so that was a bit weird like when you’re on a ship but not too annoying. The hotel is quite dated apart from the reception and the bar.

The location of the hotel is great, right by the beach and the train station if you need it. The receptionist was really friendly and helpful. We got an upgrade as well so had beautiful beach view.

Stayed in May 2024

The creaky floor of bedroom The distance to the Harbour and town was a little challenging for those with limited mobility but didn,t impact out stay too much

Loved the position of our room with lovely views of the beach and the frequent trains Also roomy

Stayed in May 2024

paper thin walls mean you could be kept awake at night depending on who is in the next room. carpets a little threadbare in places.lovelty sea views

great location only minutes from the station. pleasant enough staff at reception, bar open in the eveing and not pricey. my room was a small single but neat and clean. bathroom fine.

Stayed in May 2024

Make receptionist was rude and ignorant

Good location. Large hotel. Clean

Stayed in April 2024

Very basic

Location

Stayed in April 2024

Larger bed. Decor was dated.

Location was fab, sadly we had no sea view.

Stayed in April 2024

Very dated

Location

Stayed in April 2024

Parking. It’s a thing in Cornwall generally… but it was difficult. The garage was full… I think the hotel could alert patrons.

Great location, I really enjoyed the shared spaces to lounge informally. Breakfast was great too.

Stayed in April 2024

The heating wasn't always on when I thought that it should be and I was a little cold. The ensuite was a little dated and just in general the decor could do with a freshening up.

The location is excellent, just across from a beautiful beach and a short walk to the centre of St. Ives. The lounge area was a nice place to sit and look out from. My room was quiet and the bed was comfortable.

Stayed in March 2024

The decor was very tired, could do with a brightening up. I was a single traveller so I had a small room/bed which is fine but it was very dark and gloomy, my view was of the parking garage at the back of the hotel which isn't great.

Location was spot on, staff were very friendly and helpful. If I stayed again I would pay extra for a better room and view

Stayed in April 2024