My room was right next to a fire escape and the window was left unlocked

It was central staff were super helpful, spa small but nice

Stayed in November 2024

Not so helpful evening restaurant staff. Stood around for quite a while before being seated and service not very friendly.

A lovely atmosphere and reception staff particularly helpful. Breakfast was delicious and service friendly and helpful.

Stayed in October 2024

We managed, but would have appreciated prior warning that the lift was not working during the duration of our stay and beyond (as we later discovered). We consider this is something that could have caused difficulty and embarrassment to some visitors who were, like us, unaware of this fact. We were certainly not made aware of this when making our reservation, although we understood it was in fact a few weeks of routine maintenance being undertaken.

The staff were all charming and efficient. The continental breakfast was outstanding and set us up for the day! Our room was quite warm but very comfortable and we were thrilled to have been upgraded 😊This hotel was absolutely perfectly situated for our stay enabling us to attend a Cathedral Service, a couple of local restaurants and Chichester Festival Theatre all on foot, without moving the car once!

Stayed in November 2024

Nothing

Probably the best hotel in Chichester. Friendly staff, comfortable beds and lovely bathrooms. A great location

Stayed in November 2024

Arrangements in the car park, some people had parked where there were no proper spaces which made entry and exit hazardous. Someone was smoking on the second floor.

Elegance of the hotel, facilities in the room, excellent bathroom, bath as well as shower, spa facilities, central for theatre and town, friendly and helpful staff.

Stayed in October 2024

I failed to understand that the stairs in the cottage were very steep, and crossing the minute landing to the bathroom at night was a little hairy. We are in our 70s, and had not appreciated the situation. However, it was fine, not a problem, but for many people of our age, or who are less mobile, it could be. It could be good to make this clearer on the site, or maybe I missed it. Parking was great but I suspect could be an issue if you arrived late. As the heating apparently is not put on until 6.30pm, it could be chilly in the winter. There were a couple of very minor issues which I brought up with reception, and they were most helpful.

Very pleasant staff and very helpful. We were allowed into the car park just before three, given a warm welcome and shown to our "cottage". This was a special treat to be completely independent. The cottage was cosy and just opposite a lovely park. The bed was large and very comfortable.There was tea and coffee and we were offered fresh milk. It was nicely furnished and decorated. Breakfast was good, the seating was comfortable and there was plenty of space.

Stayed in October 2024

Corridors need refreshing and not good that car park full and we had to go other car park Couldn't log in to Netflix on tv

Staff, food and room nice . Very easy to get a little soy milk for room

Stayed in October 2024

Our room 8 may have been near a boiler? It fired up regularly during the night and sounded like a loud car engine, the reverberation was really uncomfortable and very annoying. I think I fell asleep about 4 am simply due to exhaustion. Bathroom was lovely but the extractor fan didn't work.

Room was comfy and we were very appreciative of the upgrade. Gorgeous building and great staff. Central location was amazing.

Stayed in October 2024

It was good but I didn't see any croissant, just pastries

Nice breakfast

Stayed in October 2024

Breakfast was over priced. The pillows were hard

Breakfast was fine but expensive

Stayed in October 2024

Looking back, I wish the room had been a little bigger, and a little cooler.

Good location, the spa, the restaurant

Stayed in September 2024

room was in the attic so the door was small and difficult for my husband who is 6ft to move around in - would of been good to know this before

very central and easy to get to

Stayed in October 2024

Comfy bed and bedroom, toiletries, gowns and slippers, tea and coffee making equipment and biscuits

Stayed in October 2024

Price of breakfast too expensive

Location and room

Stayed in October 2024

Room a bit cramped

Brilliant location No breakfast

Stayed in October 2024

The bed was too soft and wobbly for me. Thin walls - could here everything from my room neighbours (means really everything 🙈) although they were not especially noisy

Lovely room, big bathroom, friendly staff, unusual: free Gin on the room, unfortunately I'm not a Gin lover 🥴😂

Stayed in September 2024

Was disappointed not to have a cooked breakfast - it was VERY unclear when we booked if breakfast was included in the price (it turns out it wasn’t which in my experience is very unusual) and on top of that when we asked for a cooked breakfast were told we had only booked a £12 breakfast which didn’t include cooked. Maybe because we booked through secret escapes it wasn’t made clear?

Stayed in October 2024

Bar stock a bit patchy, no pinot noir or limoncello! Don’t appreciate shower in bath at our age!

Both very good

Stayed in October 2024

It seems a bit mean to not replenish the gin and tonic each day If we had re booked every day it would have been

Clean and well maintained

Stayed in October 2024

Limited wine list and 2 white wines unavailable

Upgraded to the Cottage which was very nice but would be unsuitable for anyone unable to manage stairs. Good breakfast and dinners

Stayed in October 2024

The room could have been bigger.

The room was comfortable but very small. Great that there is parking but the car park is very tight. The bar was great and friendly staff

Stayed in July 2024

Noisy from wedding, expensive, room very small

breakfast

Stayed in September 2024

Steep steps to the spa but not too bad! Was not fully informed on costs which was not good

Beautiful decor and very clean! Absolutely adored the gin and tonic - was a lovely touch!

Stayed in September 2024

The continental breakfast was expensive for what was available. Although complimentary spa was available, we were only there for a weekend and when we wanted to use it, there had been a leak so we weren´t able to have use of this facility. We did not complain but no allowances were made to discount this from our stay or compensate in any way. No hairdryer in the room available. Hotel parking facility was offered but was full during our whole stay so we were unable to use this and paid for street parking. Again, not compensated for this. Facilities were offered that were not available to us during our stay.

The cooked breakfast was nice. The staff were very friendly and helpful. The dinner was delicious and service great. The location was amazing. the room was very comfortable and clean. The complimentary Gin in the room is a very nice touch. Tammy the receptionist was very helpful pre arrival and during our stay.

Stayed in September 2024