Drapes did not close. Sun in am enters room at 5 am. There is a shade

Spacious room. Overlooking garden Large shower. Some rooms have very small showers

Stayed in May 2024

Great location. Lovely breakfast. Room was very quiet considering the main road location.

Stayed in May 2024

Bedding very skimpy

In a handy location, a stones throw from Earls Court tube.

Stayed in May 2024

The duvet was much smaller than the bed, it didn't fit properly which was very odd - luckily it wasn't cold… One coffee sachet only!

Nice room decor and a decent size room Helpful staff - especially useful as I checked in very late in the evening Smart lounge space downstairs

Stayed in May 2024

The bed was a little hard.

The staff were kind and courteous. The location was very convenient and felt safe. Bedroom was better than even anticipated!

Stayed in May 2024

Tiny room with single bed. Check-out queue was long (even if room was prepaid they made me wait).

Location

Stayed in May 2024

A little disorganised at breakfast on our first morning and was unclear in regard to set up etc. Second morning was fine.

Friendly reception and we're very reasonable about allowances from minibar.

Stayed in May 2024

The room is little small than expectation from booking pic.

staff , location and cleanse is ok .

Stayed in May 2024

We had a room on a ‘half floor’ and as an elderly couple it meant we had to carry our suitcase up/down a level

It was very clean and the staff were lovely

Stayed in May 2024

Location is fabulous.. room is super comfortable.

Stayed in May 2024

The room was perfect for my one night stay in London, but it was right next to the elevator which was a little noisy but I slept with earplugs.

The staff were amazing and held my luggage for me the day I checked out!

Stayed in May 2024

TV no reception. Not enough power points so as I was using desk for work had to fire up kettle on the floor

Good size room and bathroom.

Stayed in May 2024

The room was okay, but from the pictures online, the bed was supposed to be downstairs while the sofa is upstairs. The stairs up to the bed were steep and hard for my older mother to climb, so she had to stay on the sofa bed, which was not ideal. Also, it was extremely warm on the second level of the room, very noticeable difference between spaces.

The location was amazing and we loved the heated towel bar.

Stayed in May 2024

Location, staff

Stayed in May 2024

Breakfast room could be larger and was busy so staff were a bit stretched the morning I had breakfast at the hotel. Food was good though.

Location perfect for strolling to facilities & restaurants around lovely Kensington. Comfortable clean bed , spacious room (mezzanine room) which was lovely & bright. Air conditioning which was much appreciated on warm day. Easy walk from Earlscourt underground.

Stayed in May 2024

The bed was a bit lumpy and could be improved with a mattress topper

The location was great and the room was very spacious and very clean

Stayed in May 2024

The location is good and bad: good because it’s very handy for Earls Court tube station; bad because it’s on a perpetually busy road. However, my room on the 4th floor was not at all noisy

The room was excellent

Stayed in May 2024

Couldn’t make my aircon work otherwise fine.

Polite staff, easy check in. Room was small but had everything you need including nice toiletries - perfect for a one night work stay. In room charger was very handy as I’d forgotten mine.

Stayed in May 2024

- hotel needs a revamp, the room looked quite worn out, furniture had many stains and discolorations, the bathroom facilities looked especially old - while the main area of the room was spacious, the bathroom was on the small side - breakfast selection was limited, some items would end very quickly and would not be restocked

- spacious room, lots of storage space - good location, tube station nearby, plenty of activities in the walking distance (incl. several big museum) - good price given the location and how big the room was - the room had an electric kettle and a fridge

Stayed in May 2024

first hotel breakfast EVER where there was no orange juice Inconsistent excuses: “we change juices every day or so” (at restaurant) and “supplier arrived late today” (at reception) This inconsistency is even worse. Please fix this!

Stayed in May 2024

The dressing gown looked a bit tatty, could have done with a couple more plug sockets

Good location - bright & clean

Stayed in May 2024

Mini fridge didn’t seem that cold.

Room was well last out, very clean and had a large window looking onto main road - the window was double glazed so noise did not affect us. Tea and coffee facilities along with toiletries provided. Mini bar available.

Stayed in February 2024

Probably smallest room I've seen in a hotel English breakfast is awful, but this is general comment, not only about this hotel.

Generally it was OK. Location is fine. Can recommend.

Stayed in April 2024

Breakfast was very good.

Stayed in May 2024