The mattresses are really hard and the pillows too thin.

Great value for money in a great location. Room sizes really decent. Lovely bar and breakfast area. Quiet at night.

Stayed in June 2024

Much better than the impersonal corporate hotels we've stayed in in London. Newspapers to read, good quality breakfast, courtyard garden with olive trees. Our room was quiet.

Stayed in June 2024

N/A

Clean. A lovely building, a comfortable bed and good breakfast. The hotel is not far from two tube stations. Excellent choice for Kensington and Chelsea.

Stayed in June 2024

There was only one tea bag. Being a typical Brit, this is not enough. But a very small point.

The location is perfect - very well connected and ideal for a visit to either museums or to central London and South Bank. The room rate, while not cheap, seemed to me very reasonable for this location. Staff were very friendly, and the breakfast room really pleasant. I had a nice airy room, with a comfy bed and everything required.

Stayed in June 2024

One thing that often lets a hotel down is the shower, this was no different. The smallest shower cubicle known to man and a difficult to control temp/ pressure. Other than this, no complaints.

The location was great. Super close to Earl’s Court tube. Loads of really nice restaurants and bars too. The staff were lovely and really accommodating, the hotel was well equipped, clean and tidy.

Stayed in June 2024

Really enjoyed our stay here. Great location for Royal Albert Hall and the lovely posh parts of Kensington. Basement room was lovely and spacious and an outdoor area in this part of London really priceless. The lovely weather meant the good breakfast on the terrace was a real bonus. Friendly staff. It was a special treat weekend and The Rockwell fitted the bill.

Stayed in June 2024

The towels are very tired and need replacing.

Clean and comfortable room, nice decor. Easy to get to from Earl's Court station. Quiet, despite busy road.

Stayed in June 2024

The hotel prides itself on their website about their modern decor but the room we stayed in lacked that a bit , but it was clean. Bathroom was a bit dated , it was clean but there was mold on the wall and ceiling .

It’s location was very convenient for us. For the price we paid it was good. The room was just big enough for 2 of us , bathroom a bit basic but they provided everything one needs in a hotel , from shower gel to gowns to kettle . Staff was brilliant , we asked for a quiet room and we were granted it without extra pay, they responded very quickly to every email and Anette was very friendly and helpful at our late check in.

Stayed in June 2024

nothing.

The stay was a great experience! Great location in a nice neighbourhood, very good connection on the Picadilly line, super supportive, kind staff! I had a small accident outside the hotel, went back to get some rest and got superb support from the staff. THANKS so much! I really appreciate all the help.

Stayed in June 2024

The duvet on the bed was very lightweight. There were heavier ones in the closet but they weren’t covered - it would have been nice if they were to make things more comfortable.

Absolutely spotless, beautifully decorated, excellent facilities and lovely staff. The central location and cosy neighbourhood were great.

Stayed in June 2024

No usb charger socket in room

Very nice breakfast and comfortable clean room

Stayed in June 2024

No hand towels, facecloths, or bath mat. Shower door opens into the walking area so it gets the floor wet and slippery. Second set of pillows had no pillow cases.

Location was great. Nice bar/dining area.

Stayed in June 2024

I booked standard double room. From the photo on the booking.com website, the bed in the standard double room should be in the middle. But the bed in the room I stayed was just against the wall. So the room is different from that shown on the website. So I was a bit disappointed.

Location, cleanness

Stayed in May 2024

The room was a little bit too tiny & the bed is a small single bed. If you’re a bit tall it might be uncomfortable.

Location was great — super central and a very short walk from Earl’s court station. The view from the room was also very nice (overlooking trees & the street).

Stayed in June 2024

Breakfast was a bit minimal but I assume that’s normal for London. Bathroom was quite small.

Great location, close to the train station. Nice hotel for a one day stay at what seems to be a standard price for London. Had a room on the top floor and on the street side but didn’t hear much noise. The hotel and room were clean and the staff were nice though I had minimal interaction.

Stayed in June 2024

traffic noise

Room was located on the busy road, traffic noise all through the night.

Stayed in June 2024

The room is small The drain sink was almost closed, took 2 days to fix The room service are not consistent with changing the same towels every day

The reception workers are very nice The location is great Clean rooms Quiet room

Stayed in June 2024

N/A

I loved the building with a majestic staircase and original features. The room was spacious and unique with a mezzanine floor with a super comfortable bed with a perfect view through the windows.

Stayed in June 2024

The duvet was too small for the bed size and lumpy. The tiling/grouting in the shower needs refurbishment.

Good location, friendly and efficient staff at reception.

Stayed in June 2024

Everything was good. A good improvement could be having a bit of a bigger shower cabin.

Spacious room. Staff were very supportive.

Stayed in May 2024

Very very tiny shower, cannot imagine my husband being able to shower there as the space is really limited. Breakfast employee’s language skills and knowledge of the menu quite limited therefore there were some misunderstandings and if it concerns my son’s allergies I have to mention it.

Quite a spacious room considering central London standards. Great location. Coffee/tea amenities in the room, plus complimentary water. Enough storage space. Couldn’t hear any neighbours or staff at night or in early morning hours. Toys in lobby for my little son.

Stayed in May 2024

Location, staff and food was great

Stayed in May 2024

The stairs to the room in the duplex room was too narrow and steep which might have been a little difficult for long term stay but in general it was a cute room

The location was good very close to Earls court the room was clean and well equipped

Stayed in May 2024

I got charged for a breakfast which I thought was in the price(possibly my error?) and I informed the staff the English breakfast should have hotter particularly as I was first in.

Room was clean and tidy

Stayed in May 2024