Skip to main content
  1. Hotel reviews homepage
  2. UK hotel reviews
  3. Greater London hotel reviews
  4. London hotel reviews
  5. Reviews of The Rockwell

Reviews of The Rockwell 4 stars

181 Cromwell Road, Kensington and Chelsea, London, SW5 0SF, United Kingdom

#324 of 1,012 hotels in London

Guests' Choice

Review score

Based on 2434 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.5

  • Location

    9.0

  • Facilities

    8.1

  • Staff

    9.0

  • Value for money

    8.2

  • Free WiFi

    9.1

100% verified reviews

Real guests. Real stays. Real opinions.

Read more- opens a dialog box
Write a review

Showing 1 – 25

  • Reviewed: 7 June 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Superior Single Room
    • Stayed 5 nights
    • Submitted via mobile

    The room is small The drain sink was almost closed, took 2 days to fix The room service are not consistent with changing the same towels every day

    The reception workers are very nice The location is great Clean rooms Quiet room

    Stayed in June 2024

  • Reviewed: 7 June 2024

    8.0
    A unique hotel with excellent comfort and great location.
    • Leisure trip
    • Couple
    • Mezzanine Suite
    • Stayed 2 nights
    • Submitted via mobile

    N/A

    I loved the building with a majestic staircase and original features. The room was spacious and unique with a mezzanine floor with a super comfortable bed with a perfect view through the windows.

    Stayed in June 2024

  • Reviewed: 6 June 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Superior Single Room
    • Stayed 1 night

    The duvet was too small for the bed size and lumpy. The tiling/grouting in the shower needs refurbishment.

    Good location, friendly and efficient staff at reception.

    Stayed in June 2024

  • Reviewed: 5 June 2024

    8.0
    Good for business trip. Clean. Good staff.
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Everything was good. A good improvement could be having a bit of a bigger shower cabin.

    Spacious room. Staff were very supportive.

    Stayed in May 2024

  • Reviewed: 4 June 2024

    8.0
    Good short stay in a perfect location
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very very tiny shower, cannot imagine my husband being able to shower there as the space is really limited. Breakfast employee’s language skills and knowledge of the menu quite limited therefore there were some misunderstandings and if it concerns my son’s allergies I have to mention it.

    Quite a spacious room considering central London standards. Great location. Coffee/tea amenities in the room, plus complimentary water. Enough storage space. Couldn’t hear any neighbours or staff at night or in early morning hours. Toys in lobby for my little son.

    Stayed in May 2024

  • Reviewed: 3 June 2024

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    Location, staff and food was great

    Stayed in May 2024

  • Reviewed: 3 June 2024

    9.0
    Nice hotel near Earl’s court
    • Leisure trip
    • People with friends
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    The stairs to the room in the duplex room was too narrow and steep which might have been a little difficult for long term stay but in general it was a cute room

    The location was good very close to Earls court the room was clean and well equipped

    Stayed in May 2024

  • Reviewed: 3 June 2024

    7.0
    OK but....
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    I got charged for a breakfast which I thought was in the price(possibly my error?) and I informed the staff the English breakfast should have hotter particularly as I was first in.

    Room was clean and tidy

    Stayed in May 2024

  • Reviewed: 2 June 2024

    9.0
    eXcellent valie, great staff, lovely room
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    The room was for more well equipped than I had expected. The bathroom was first class.

    Stayed in May 2024

  • Reviewed: 1 June 2024

    9.0
    Service is the best feature at this hotel
    • Business trip
    • Solo traveller
    • Superior Single Room
    • Stayed 1 night
    • Submitted via mobile

    Drapes did not close. Sun in am enters room at 5 am. There is a shade

    Spacious room. Overlooking garden Large shower. Some rooms have very small showers

    Stayed in May 2024

  • Reviewed: 31 May 2024

    9.0
    Great find in a great location for a great price.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Great location. Lovely breakfast. Room was very quiet considering the main road location.

    Stayed in May 2024

  • Reviewed: 30 May 2024

    8.0
    Suited my needs perfectly.
    • Leisure trip
    • Solo traveller
    • Superior Single Room
    • Stayed 3 nights

    Bedding very skimpy

    In a handy location, a stones throw from Earls Court tube.

    Stayed in May 2024

  • Reviewed: 30 May 2024

    7.0
    A nice place to stay, apart from the strangely small duvet!
    • Business trip
    • Solo traveller
    • Superior Single Room
    • Stayed 1 night
    • Submitted via mobile

    The duvet was much smaller than the bed, it didn't fit properly which was very odd - luckily it wasn't cold… One coffee sachet only!

    Nice room decor and a decent size room Helpful staff - especially useful as I checked in very late in the evening Smart lounge space downstairs

    Stayed in May 2024

  • Reviewed: 28 May 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The bed was a little hard.

    The staff were kind and courteous. The location was very convenient and felt safe. Bedroom was better than even anticipated!

    Stayed in May 2024

  • Reviewed: 27 May 2024

    8.0
    Ok place to stay in West London, be careful of the very small single rooms however
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    Tiny room with single bed. Check-out queue was long (even if room was prepaid they made me wait).

    Location

    Stayed in May 2024

  • Reviewed: 26 May 2024

    8.0
    Friendly staff and comfortable rooms.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    A little disorganised at breakfast on our first morning and was unclear in regard to set up etc. Second morning was fine.

    Friendly reception and we're very reasonable about allowances from minibar.

    Stayed in May 2024

  • Reviewed: 24 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights

    The room is little small than expectation from booking pic.

    staff , location and cleanse is ok .

    Stayed in May 2024

  • Reviewed: 22 May 2024

    8.0
    Comfortable
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    We had a room on a ‘half floor’ and as an elderly couple it meant we had to carry our suitcase up/down a level

    It was very clean and the staff were lovely

    Stayed in May 2024

  • Reviewed: 22 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night

    Location is fabulous.. room is super comfortable.

    Stayed in May 2024

  • Reviewed: 21 May 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Superior Single Room
    • Stayed 1 night

    The room was perfect for my one night stay in London, but it was right next to the elevator which was a little noisy but I slept with earplugs.

    The staff were amazing and held my luggage for me the day I checked out!

    Stayed in May 2024

  • Reviewed: 18 May 2024

    8.0
    Good but couple things
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    TV no reception. Not enough power points so as I was using desk for work had to fire up kettle on the floor

    Good size room and bathroom.

    Stayed in May 2024

  • Reviewed: 18 May 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Mezzanine Suite
    • Stayed 2 nights
    • Submitted via mobile

    The room was okay, but from the pictures online, the bed was supposed to be downstairs while the sofa is upstairs. The stairs up to the bed were steep and hard for my older mother to climb, so she had to stay on the sofa bed, which was not ideal. Also, it was extremely warm on the second level of the room, very noticeable difference between spaces.

    The location was amazing and we loved the heated towel bar.

    Stayed in May 2024

  • Reviewed: 16 May 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Superior Single Room
    • Stayed 1 night
    • Submitted via mobile

    Location, staff

    Stayed in May 2024

  • Reviewed: 16 May 2024

    9.0
    Great location, comfortable room/bed, helpful staff.
    • Leisure trip
    • Family with young children
    • Mezzanine Suite
    • Stayed 1 night
    • Submitted via mobile

    Breakfast room could be larger and was busy so staff were a bit stretched the morning I had breakfast at the hotel. Food was good though.

    Location perfect for strolling to facilities & restaurants around lovely Kensington. Comfortable clean bed , spacious room (mezzanine room) which was lovely & bright. Air conditioning which was much appreciated on warm day. Easy walk from Earlscourt underground.

    Stayed in May 2024

Showing 1 – 25

We Price Match
We Price Match
Low rates • No booking fees • Find cheaper? We'll refund the difference!

Guests also reviewed these properties:

gogless