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  5. Reviews of The Rockwell

Reviews of The Rockwell 4 stars

181 Cromwell Road, Kensington and Chelsea, London, SW5 0SF, United Kingdom

#321 of 1,017 hotels in London

Guests' Choice

Review score

Based on 2470 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.5

  • Location

    9.0

  • Facilities

    8.1

  • Staff

    9.0

  • Value for money

    8.2

  • Free WiFi

    9.1

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Showing 1 – 25

  • Reviewed: 24 June 2024

    8.0
    A great value little hotel in a great location. Highly recommend.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    The mattresses are really hard and the pillows too thin.

    Great value for money in a great location. Room sizes really decent. Lovely bar and breakfast area. Quiet at night.

    Stayed in June 2024

  • Reviewed: 24 June 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Much better than the impersonal corporate hotels we've stayed in in London. Newspapers to read, good quality breakfast, courtyard garden with olive trees. Our room was quiet.

    Stayed in June 2024

  • Reviewed: 24 June 2024

    9.0
    Value for money.
    • Leisure trip
    • Solo traveller
    • Superior Single Room
    • Stayed 1 night

    N/A

    Clean. A lovely building, a comfortable bed and good breakfast. The hotel is not far from two tube stations. Excellent choice for Kensington and Chelsea.

    Stayed in June 2024

  • Reviewed: 24 June 2024

    9.0
    Perfect stay for a visit to central London
    • Business trip
    • Solo traveller
    • Superior Single Room
    • Stayed 1 night

    There was only one tea bag. Being a typical Brit, this is not enough. But a very small point.

    The location is perfect - very well connected and ideal for a visit to either museums or to central London and South Bank. The room rate, while not cheap, seemed to me very reasonable for this location. Staff were very friendly, and the breakfast room really pleasant. I had a nice airy room, with a comfy bed and everything required.

    Stayed in June 2024

  • Reviewed: 23 June 2024

    9.0
    We had a lovely stay, great location, great transport links, quiet at night, friendly staff. I would 100% visit again!
    • Leisure trip
    • People with friends
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    One thing that often lets a hotel down is the shower, this was no different. The smallest shower cubicle known to man and a difficult to control temp/ pressure. Other than this, no complaints.

    The location was great. Super close to Earl’s Court tube. Loads of really nice restaurants and bars too. The staff were lovely and really accommodating, the hotel was well equipped, clean and tidy.

    Stayed in June 2024

  • Reviewed: 23 June 2024

    9.0
    Excellent stay as part of a weekend treat!
    • Leisure trip
    • Couple
    • Garden Room
    • Stayed 1 night
    • Submitted via mobile

    Really enjoyed our stay here. Great location for Royal Albert Hall and the lovely posh parts of Kensington. Basement room was lovely and spacious and an outdoor area in this part of London really priceless. The lovely weather meant the good breakfast on the terrace was a real bonus. Friendly staff. It was a special treat weekend and The Rockwell fitted the bill.

    Stayed in June 2024

  • Reviewed: 23 June 2024

    9.0
    Pleasant central London stay
    • Business trip
    • Solo traveller
    • Superior Single Room
    • Stayed 1 night
    • Submitted via mobile

    The towels are very tired and need replacing.

    Clean and comfortable room, nice decor. Easy to get to from Earl's Court station. Quiet, despite busy road.

    Stayed in June 2024

  • Reviewed: 22 June 2024

    7.0
    All in all, it was great value for money for sure and staff was very good !
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The hotel prides itself on their website about their modern decor but the room we stayed in lacked that a bit , but it was clean. Bathroom was a bit dated , it was clean but there was mold on the wall and ceiling .

    It’s location was very convenient for us. For the price we paid it was good. The room was just big enough for 2 of us , bathroom a bit basic but they provided everything one needs in a hotel , from shower gel to gowns to kettle . Staff was brilliant , we asked for a quiet room and we were granted it without extra pay, they responded very quickly to every email and Anette was very friendly and helpful at our late check in.

    Stayed in June 2024

  • Reviewed: 20 June 2024

    9.0
    Great place to be in a beautiful area in London!
    • Leisure trip
    • Solo traveller
    • Superior Single Room
    • Stayed 1 night

    nothing.

    The stay was a great experience! Great location in a nice neighbourhood, very good connection on the Picadilly line, super supportive, kind staff! I had a small accident outside the hotel, went back to get some rest and got superb support from the staff. THANKS so much! I really appreciate all the help.

    Stayed in June 2024

  • Reviewed: 18 June 2024

    9.0
    Cosy, well-priced, comfortable stay.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    The duvet on the bed was very lightweight. There were heavier ones in the closet but they weren’t covered - it would have been nice if they were to make things more comfortable.

    Absolutely spotless, beautifully decorated, excellent facilities and lovely staff. The central location and cosy neighbourhood were great.

    Stayed in June 2024

  • Reviewed: 16 June 2024

    9.0
    Pleasant stay in a good location
    • Leisure trip
    • Solo traveller
    • Superior Single Room
    • Stayed 1 night
    • Submitted via mobile

    No usb charger socket in room

    Very nice breakfast and comfortable clean room

    Stayed in June 2024

  • Reviewed: 15 June 2024

    7.0
    A great location and a solid hotel but needs some work on the linens.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    No hand towels, facecloths, or bath mat. Shower door opens into the walking area so it gets the floor wet and slippery. Second set of pillows had no pillow cases.

    Location was great. Nice bar/dining area.

    Stayed in June 2024

  • Reviewed: 14 June 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    I booked standard double room. From the photo on the booking.com website, the bed in the standard double room should be in the middle. But the bed in the room I stayed was just against the wall. So the room is different from that shown on the website. So I was a bit disappointed.

    Location, cleanness

    Stayed in May 2024

  • Reviewed: 14 June 2024

    8.0
    Great location
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights
    • Submitted via mobile

    The room was a little bit too tiny & the bed is a small single bed. If you’re a bit tall it might be uncomfortable.

    Location was great — super central and a very short walk from Earl’s court station. The view from the room was also very nice (overlooking trees & the street).

    Stayed in June 2024

  • Reviewed: 13 June 2024

    9.0
    Didn’t have any problems at the Rockwell, nice hotel for the price
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast was a bit minimal but I assume that’s normal for London. Bathroom was quite small.

    Great location, close to the train station. Nice hotel for a one day stay at what seems to be a standard price for London. Had a room on the top floor and on the street side but didn’t hear much noise. The hotel and room were clean and the staff were nice though I had minimal interaction.

    Stayed in June 2024

  • Reviewed: 13 June 2024

    7.0
    enjoyed the stay, hotel was very good, just a shame for the location of my room
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night

    traffic noise

    Room was located on the busy road, traffic noise all through the night.

    Stayed in June 2024

  • Reviewed: 7 June 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Superior Single Room
    • Stayed 5 nights
    • Submitted via mobile

    The room is small The drain sink was almost closed, took 2 days to fix The room service are not consistent with changing the same towels every day

    The reception workers are very nice The location is great Clean rooms Quiet room

    Stayed in June 2024

  • Reviewed: 7 June 2024

    8.0
    A unique hotel with excellent comfort and great location.
    • Leisure trip
    • Couple
    • Mezzanine Suite
    • Stayed 2 nights
    • Submitted via mobile

    N/A

    I loved the building with a majestic staircase and original features. The room was spacious and unique with a mezzanine floor with a super comfortable bed with a perfect view through the windows.

    Stayed in June 2024

  • Reviewed: 6 June 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Superior Single Room
    • Stayed 1 night

    The duvet was too small for the bed size and lumpy. The tiling/grouting in the shower needs refurbishment.

    Good location, friendly and efficient staff at reception.

    Stayed in June 2024

  • Reviewed: 5 June 2024

    8.0
    Good for business trip. Clean. Good staff.
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Everything was good. A good improvement could be having a bit of a bigger shower cabin.

    Spacious room. Staff were very supportive.

    Stayed in May 2024

  • Reviewed: 4 June 2024

    8.0
    Good short stay in a perfect location
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very very tiny shower, cannot imagine my husband being able to shower there as the space is really limited. Breakfast employee’s language skills and knowledge of the menu quite limited therefore there were some misunderstandings and if it concerns my son’s allergies I have to mention it.

    Quite a spacious room considering central London standards. Great location. Coffee/tea amenities in the room, plus complimentary water. Enough storage space. Couldn’t hear any neighbours or staff at night or in early morning hours. Toys in lobby for my little son.

    Stayed in May 2024

  • Reviewed: 3 June 2024

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    Location, staff and food was great

    Stayed in May 2024

  • Reviewed: 3 June 2024

    9.0
    Nice hotel near Earl’s court
    • Leisure trip
    • People with friends
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    The stairs to the room in the duplex room was too narrow and steep which might have been a little difficult for long term stay but in general it was a cute room

    The location was good very close to Earls court the room was clean and well equipped

    Stayed in May 2024

  • Reviewed: 3 June 2024

    7.0
    OK but....
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    I got charged for a breakfast which I thought was in the price(possibly my error?) and I informed the staff the English breakfast should have hotter particularly as I was first in.

    Room was clean and tidy

    Stayed in May 2024

Showing 1 – 25

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