181 Cromwell Road, Kensington and Chelsea, London, SW5 0SF, United Kingdom
#325 of 1,009 hotels in London
Guests' ChoiceBased on 2416 hotel reviews
8.2Cleanliness
8.6
Comfort
8.5
Location
9.0
Facilities
8.1
Staff
9.0
Value for money
8.2
Free WiFi
9.0
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End of dialog contentReviewed: 1 June 2024
Eileen
United StatesDrapes did not close. Sun in am enters room at 5 am. There is a shade
Spacious room. Overlooking garden Large shower. Some rooms have very small showers
Stayed in May 2024
Reviewed: 31 May 2024
Verity
United KingdomGreat location. Lovely breakfast. Room was very quiet considering the main road location.
Stayed in May 2024
Reviewed: 30 May 2024
Helen
IrelandBedding very skimpy
In a handy location, a stones throw from Earls Court tube.
Stayed in May 2024
Reviewed: 30 May 2024
Lynette
United KingdomThe duvet was much smaller than the bed, it didn't fit properly which was very odd - luckily it wasn't cold… One coffee sachet only!
Nice room decor and a decent size room Helpful staff - especially useful as I checked in very late in the evening Smart lounge space downstairs
Stayed in May 2024
Reviewed: 28 May 2024
Emma
United StatesThe bed was a little hard.
The staff were kind and courteous. The location was very convenient and felt safe. Bedroom was better than even anticipated!
Stayed in May 2024
Reviewed: 27 May 2024
Paul
FranceTiny room with single bed. Check-out queue was long (even if room was prepaid they made me wait).
Location
Stayed in May 2024
Reviewed: 26 May 2024
Mark
United KingdomA little disorganised at breakfast on our first morning and was unclear in regard to set up etc. Second morning was fine.
Friendly reception and we're very reasonable about allowances from minibar.
Stayed in May 2024
Reviewed: 24 May 2024
Sathaporn
ThailandThe room is little small than expectation from booking pic.
staff , location and cleanse is ok .
Stayed in May 2024
Reviewed: 22 May 2024
Nicola
United KingdomWe had a room on a ‘half floor’ and as an elderly couple it meant we had to carry our suitcase up/down a level
It was very clean and the staff were lovely
Stayed in May 2024
Reviewed: 22 May 2024
Rick
ChinaLocation is fabulous.. room is super comfortable.
Stayed in May 2024
Reviewed: 21 May 2024
Georgia
United StatesThe room was perfect for my one night stay in London, but it was right next to the elevator which was a little noisy but I slept with earplugs.
The staff were amazing and held my luggage for me the day I checked out!
Stayed in May 2024
Reviewed: 18 May 2024
Jaqui
United KingdomTV no reception. Not enough power points so as I was using desk for work had to fire up kettle on the floor
Good size room and bathroom.
Stayed in May 2024
Reviewed: 18 May 2024
Erin
United StatesThe room was okay, but from the pictures online, the bed was supposed to be downstairs while the sofa is upstairs. The stairs up to the bed were steep and hard for my older mother to climb, so she had to stay on the sofa bed, which was not ideal. Also, it was extremely warm on the second level of the room, very noticeable difference between spaces.
The location was amazing and we loved the heated towel bar.
Stayed in May 2024
Reviewed: 16 May 2024
Emanuela
BulgariaLocation, staff
Stayed in May 2024
Reviewed: 16 May 2024
Nicola
United KingdomBreakfast room could be larger and was busy so staff were a bit stretched the morning I had breakfast at the hotel. Food was good though.
Location perfect for strolling to facilities & restaurants around lovely Kensington. Comfortable clean bed , spacious room (mezzanine room) which was lovely & bright. Air conditioning which was much appreciated on warm day. Easy walk from Earlscourt underground.
Stayed in May 2024
Reviewed: 11 May 2024
David
United KingdomThe bed was a bit lumpy and could be improved with a mattress topper
The location was great and the room was very spacious and very clean
Stayed in May 2024
Reviewed: 9 May 2024
David
United KingdomThe location is good and bad: good because it’s very handy for Earls Court tube station; bad because it’s on a perpetually busy road. However, my room on the 4th floor was not at all noisy
The room was excellent
Stayed in May 2024
Reviewed: 9 May 2024
Sarah
United KingdomCouldn’t make my aircon work otherwise fine.
Polite staff, easy check in. Room was small but had everything you need including nice toiletries - perfect for a one night work stay. In room charger was very handy as I’d forgotten mine.
Stayed in May 2024
Reviewed: 9 May 2024
Vytautas
Lithuania- hotel needs a revamp, the room looked quite worn out, furniture had many stains and discolorations, the bathroom facilities looked especially old - while the main area of the room was spacious, the bathroom was on the small side - breakfast selection was limited, some items would end very quickly and would not be restocked
- spacious room, lots of storage space - good location, tube station nearby, plenty of activities in the walking distance (incl. several big museum) - good price given the location and how big the room was - the room had an electric kettle and a fridge
Stayed in May 2024
Reviewed: 7 May 2024
Miguel
Portugalfirst hotel breakfast EVER where there was no orange juice Inconsistent excuses: “we change juices every day or so” (at restaurant) and “supplier arrived late today” (at reception) This inconsistency is even worse. Please fix this!
Stayed in May 2024
Reviewed: 5 May 2024
Emily
United KingdomThe dressing gown looked a bit tatty, could have done with a couple more plug sockets
Good location - bright & clean
Stayed in May 2024
Reviewed: 5 May 2024
Jo
United KingdomMini fridge didn’t seem that cold.
Room was well last out, very clean and had a large window looking onto main road - the window was double glazed so noise did not affect us. Tea and coffee facilities along with toiletries provided. Mini bar available.
Stayed in February 2024
Reviewed: 4 May 2024
Igor
SpainProbably smallest room I've seen in a hotel English breakfast is awful, but this is general comment, not only about this hotel.
Generally it was OK. Location is fine. Can recommend.
Stayed in April 2024
Reviewed: 2 May 2024
Rory
United KingdomBreakfast was very good.
Stayed in May 2024
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