Breakfast - the pain au chocolat were dreadful - inedible

Shower / bathroom very clean

Stayed in September 2023

Grubby carpet with stains.

Stayed in September 2023

Nothing really

Friendly staff, nice room

Stayed in August 2023

It’s at the top of a giant hill (Not their fault but the only drawback I can think of!)

A lovely hotel; clean, good facilities, friendly staff

Stayed in August 2023

A little pricey but not terrible.

Overall a good hotel. Room was clean and comfortable. Good facilities.

Stayed in August 2023

I was on the 5 floor, no lift , but didn’t expect one in a period building

Simple, provided everything needed for a two night stay while working in city centre

Stayed in August 2023

Quite high price for this category of hotels. Breakfast was quite poor.

Very friendly and helpful staff. Good location.

Stayed in August 2023

Clean and comfortable

Stayed in July 2023

I had a single room on the top floor. It was rather warm up there. A small window opened, facing the road outside - so it was either let some air in, or keep the traffic noise out. No lift to reach the top floor, just a lot of stairs. The shared bathroom on my floor was shared between I think 2 rooms, so no queueing required! It was clean enough, except for the filthy skylight/velux window, which clearly hadn't been cleaned in a very long time. I really didn't like the OYO automated chatbot that was messaging me on Whatsapp. It was adamant that I would need to upload a scan of my ID before arrival. Of course, there is no legal requirement for a UK citizen to carry ID in the UK, nor for a UK citizen to provide ID to check into a UK hotel. I didn't upload any ID, and I was checked in to the hotel no problem, and not asked for ID at any time. The chatbot also doesn't recognise "STOP ALL", so I blocked it.

Good price for Bristol! Clean and well presented property. Comfortable enough for an overnight stop. The included continental breakfast was a nice touch.

Stayed in August 2023

I emailed specifically to ask about parking and then received the same message four times exactly the same over about a four-day period including after my stay. Each time the message said the same thing that it was £10 and yes there were parking facilities on site. In truth there are literally three spaces and they were all booked up by a tenants. In one place when I did more research it said you must book and then elsewhere it says you can't book and it also said it was 15 pounds in the listing. The person on the front desk knew that they were booked but obviously it was some sort of Central call center pinging me the same message which was actually inaccurate. I also asked for a quiet room and was told on reception that because they didn't have a lift then all the rooms would be quiet but I was facing the front of the hotel and there was a bar outside on the other side of the road that was open till at least 11:30 and had about 50 or 60 people outside drinking. Wooden have been too bad but why won't we put on the other side of the hotel and also it is literally single glazed

Very convenient to get into town and pleasant staff

Stayed in August 2023

As listed building, no lift available. Having to walk up several steep flights of stairs with a knee injury to a room in the loft area was a bit of a struggle.

Good location, friendly staff and room was clean. Plenty of selection for continental style breakfast, would have been nice to have had a full English but kitchen currently under renovations, so not available.

Stayed in August 2023

I would have preferred normal milk down at breakfast for a cup of tea not the long life milk.

Fantastic location. Rooms were fine. Beds comfy. Great breakfast.

Stayed in August 2023

Bit more basic

Great location, value for money

Stayed in August 2023

No ground level rooms for disabled guests of which I am my daughter were. There was a night my daughter was unwell and cold and there was no heating available. Had to boil the kettle on the floor as no socket near the table.

The location was good for my last 2 stays but I wouldn't stay there unless I needed to be in that particular area.

Stayed in August 2023

Possibly a contender for the worst breakfast in the world. We had been informed that there was a 'continental' breakfast, but this was just awful. Dry disgusting pain au chocolat individually wrapped in plastic, bananas that were well over ripe, no fresh milk, sickly sweet cereal bars and unappetising yoghurts that had been refrigerated at too low a temperature A shame because on that obviously meagre budget, it was still possible to serve something palatable.

Excellent location, very comfortable room, friendly and helpful staff.

Stayed in August 2023

Nothing

The location was really good for my daughter’s graduation

Stayed in August 2023

No parking

Friendly staff

Stayed in July 2023

Got the top floor which was difficult as I was lugging my case up. The floors and room doors were creaky and I felt bad for other people staying as I was an 11pm check in and I made a bit of racket.

I booked the room at a very good price and it was cheap to connect from temple meads station with a very short walk both entering and leaving hotel. Staff member was very helpful checking me in.

Stayed in July 2023

The toilet did not flush, the window howled but I managed to wedge some paper in the frame, and the view of the bins in the alley was not present.

The receptionist was a lady who was fantastic, full of energy and super helpful.

Stayed in July 2023

I'm not sure ours was the deluxe double we paid for as it was a small attic room. There were also over 40 steep stairs to climb to reach the room... not so great when you're almost 70! We found a used towel behind the bathroom door and 2 pots of yoghurt in a drawer, presumably from someone's 'breakfast bag". The complimentary breakfast was eaten in our room as there is nowhere else to eat it. The general appearance of the carpets and furniture was tired and shabby, but I understand there is a programme of improvement scheduled in the near future.

The bed was comfortable, and the towels and bedding were of good quality . The one member of staff we met was very helpful and pleasant . The hotel's location was good.

Stayed in July 2023

easy access. nice and quiet.

Stayed in July 2023

The walls are unfortunately very thin so makes it difficult with noises at night - not anyone's particular fault but it's something to be aware of if booking this place. Ultimately it's a great room for budget travel, and they do that well - travellers should always manage their own expectations about what is good value. And the noise aside, this place is good value.

Great location, I like that the breakfast is provided and it's very no fuss and can be picked up at 6am (important if you're on work travel!) Everything was working in the room. I like having a private room that doesn't cost a fortune.

Stayed in July 2023

5 flights of stairs, rubbish breakfast, broken shower

location

Stayed in July 2023

Toilet seat wouldn't stay up.

Basic but clean.

Stayed in July 2023

Friendly and helpful staff. Great location for me.

Stayed in May 2023