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  5. Reviews of The Portmann Hotel

Reviews of The Portmann Hotel

42 Portland Road, Kilmarnock, KA1 2DL, United Kingdom

#18 of 19 hotels in Kilmarnock

Guests' Choice

Review score

Based on 361 hotel reviews

5.7

Score breakdown

  • Cleanliness

    6.6

  • Comfort

    6.4

  • Location

    7.9

  • Facilities

    6.1

  • Staff

    8.2

  • Value for money

    6.7

  • Free WiFi

    6.8

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Showing 1 – 25

  • Reviewed: 9 September 2024

    7.0
    Good
    • Couple
    • Twin Room with Shower
    • Stayed 1 night
    • Submitted via mobile

    Bit outdated needs updating bed had springs in and bit mould in shower

    Above pub staff friendly

    Stayed in September 2024

  • Reviewed: 7 September 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Single Room with Shower
    • Stayed 2 nights
    • Submitted via mobile

    Bed could have been better

    All of it

    Stayed in September 2024

  • Reviewed: 3 September 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Twin Room with Bath
    • Stayed 1 night
    • Submitted via mobile

    Loud music from the bar going on until 11. I was aware of there being no breakfast, but the sign outside confusingly suggested that there was.

    Good location for station and football stadium. Room was a good size for two people.

    Stayed in August 2024

  • Reviewed: 18 August 2024

    5.0
    Was ok for my purpose
    • Leisure trip
    • Family with young children
    • Twin Room with Bath
    • Stayed 7 nights
    • Submitted via mobile

    Larger room with comfortable beds and working WiFi, larger beds and TV and heater

    Location was ideal, car parking was good .

    Stayed in August 2024

  • Reviewed: 17 August 2024

    5.0
    Passable
    • Business trip
    • Solo traveller
    • Single Room with Shower
    • Stayed 1 night
    • Submitted via mobile

    . For 40 quid not much to complain about..The single room! Had better in Barlinnie 😁 it's a work in progress the other rooms looked OK.

    Staff were great as is location.

    Stayed in August 2024

  • Reviewed: 16 August 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Shared Bathroom
    • Stayed 2 nights

    One mattress was uncomfortable as one could feel the springs of the mattress when lying down. Did advise the manageress, who said she would check the mattress. Saturday disco a surprise and music and noise outside did filter through to the room till after midnight. Used our airplane ear plugs.

    Warm hospitality from all staff. Great to have a place to eat on the premises after a long flight. Service was great and efficient.

    Stayed in August 2024

  • Reviewed: 9 August 2024

    6.0
    Alright for younger healthy people.
    • Leisure trip
    • Couple
    • Twin Room with Bath
    • Stayed 3 nights
    • Submitted via mobile

    The parking is very limited.too many stairs to climb,am suffering from severe osteoarthritis.

    Didn't have breakfast.

    Stayed in July 2024

  • Reviewed: 31 July 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Double Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    WiFi didnt work. Only 3 car parking spaces Suspect I got bed mites Very temperamental shower

    Central Location View of Kilmarnock FC friendly staff Comfortable beds

    Stayed in July 2024

  • Reviewed: 28 July 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Standard Twin Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Car Parking: 3 spaces only, had to find another place to park Free WiFi: had to use own date Shower: very erratic temperature gauge meaning shower skalding or cold Sinks very small Beds contained bed mites

    Staff were friendly and the central location. Seeing Kilmarnock FC out the window

    Stayed in July 2024

  • Reviewed: 23 July 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Family Room with Shower
    • Stayed 1 night
    • Submitted via mobile

    The hotel was doubled booked and we were supposed to have three rooms and only given two

    Staff were so lovely couldn’t be more helpful

    Stayed in July 2024

  • Reviewed: 19 July 2024

    6.0
    Ok for a stopover.
    • Leisure trip
    • Solo traveller
    • Double Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Was perfect for the stopover i needed the staff were very helpful.

    Stayed in July 2024

  • Reviewed: 14 July 2024

    6.0
    Centrally placed
    • Leisure trip
    • Family with young children
    • Double Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Bit tired and in need of updating

    Convenient location. Very friendly staff.

    Stayed in June 2024

  • Reviewed: 23 May 2024

    5.0
    Clean and spacious room but NOT SUITABLE for families
    • Leisure trip
    • Family with young children
    • Family Room with Bath
    • Stayed 2 nights
    • Submitted via mobile

    No staff member on site overnight, random people wondering around overnight. Very loud music until early hours, definitely a hen party or stag night option. Not really suitable for families

    Very close to football stadium where we planned to go and not far from town centre and Largs for a trip with our dog

    Stayed in February 2024

  • Reviewed: 13 May 2024

    5.0
    price for reasonable for 3 nights
    • Leisure trip
    • Family with young children
    • Twin Room with Shower
    • Stayed 3 nights
    • Submitted via mobile

    bed was uncomfy room was small for a twin room bathroom was unclean spider webs and dust bathroom shelf’s weren’t attached to wall straight ripped wallpaper in room fire door didn’t look very safe if a fire happaned you could see light through the frame

    friendly staff good location bar downstairs and outside area

    Stayed in May 2024

  • Reviewed: 27 April 2024

    5.0
    It was a bed for the night. Nothing more.
    • Leisure trip
    • Solo traveller
    • Double Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    There was a smell in the room. It was a vinegary type smell which you could smell on approach to the room. I did mention this to the staff and was told they’d investigate it but the smell was still there. There was also evidence of the door being forced open previously and the frame was held together with screw nails.

    Stayed in March 2024

  • Reviewed: 25 April 2024

    6.0
    clean and comfortable Comfy
    • Couple
    • Family Room with Shower
    • Stayed 1 night
    • Submitted via mobile

    The outside area at the front needing cleaned and painted especially the bin area as it's where cars park and give a poor imression which will let this place down and tgat's a shame because insides lovely. I think it's unfair for the extra £20 for an ensuit . For £79 for one night for two adults with no brakfast was a bit steap. Maybe a continental breakfast or offer of a light lunch when the bar opens would of been good. No chairs in the room so only beds to sit on.

    The room was nice but basic, it was clean. The outdoors area was great. Staff nice especially the cleaner. Beds comfortable , newley decorated and new fitted shower which was great.. Very spacious family room for three. Plenty coffee / tea etc in the room. Bar looked nice .

    Stayed in April 2024

  • Reviewed: 22 April 2024

    5.0
    Okay
    • Leisure trip
    • Couple
    • Twin Room with Shower
    • Stayed 1 night
    • Submitted via mobile

    The heating was on full and the system must be old as it banged all night . Asked for a fan as no air conditioning but they didn’t have one .although the staff looked which was nice

    Clean and tidy

    Stayed in April 2024

  • Reviewed: 15 April 2024

    5.0
    Adequate….. just
    • Leisure trip
    • Solo traveller
    • Twin Room with Bath
    • Stayed 1 night
    • Submitted via mobile

    The room.

    Although the staff were very friendly and the food was excellent it’s not really a hotel but a pub with rooms. The rooms were somewhat needing some tlc. They were rather shabby and in need of a overhaul

    Stayed in April 2024

  • Reviewed: 24 March 2024

    6.0
    Fix the shower
    • Business trip
    • Solo traveller
    • Twin Room with Bath
    • Stayed 1 night
    • Submitted via mobile

    Booked a bath, got a shower Shower changed temperature every 15secs and was miserable to use. Wanted to insist on my bath but the bar was insane and I couldn’t do that to the staff

    Good location and price

    Stayed in March 2024

  • Reviewed: 14 March 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard Twin Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    It was a shared toilet facility, among 8 rooms. The room I stayed in was fairly basic, but adequate enough. As far as I was aware there was no breakfast provided

    The food in the bar/ lounge was good, The bed was comfortable.

    Stayed in March 2024

  • Reviewed: 4 March 2024

    6.0
    It is 45 a night you get what you pay for. Staff friendly enough.
    • Leisure trip
    • Solo traveller
    • Standard Twin Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    As above

    Location good. Beds weren't that comfy. Bit noisy, as stayed a Saturday night. Loud music and singing, could be heard from the room. Its pretty tired looking and shared bathroom. It was clean though.

    Stayed in March 2024

  • Reviewed: 25 February 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Twin Room with Bath
    • Stayed 2 nights
    • Submitted via mobile

    Dirty bedding

    Near to Killie stadium

    Stayed in February 2024

  • Reviewed: 7 January 2024

    5.0
    Everything was good apart from the room
    • Leisure trip
    • Couple
    • Double Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    The rooms were dirty and so dated

    The food was lovely in bar downstairs

    Stayed in October 2023

  • Reviewed: 23 December 2023

    5.0
    Good enough for a short stay.
    • Leisure trip
    • Solo traveller
    • Single Room with Shower
    • Stayed 2 nights
    • Submitted via mobile

    Very noisy until late due to rooms being directly under the bar.

    Central location, friendly staff and the room was basic but clean and had all I needed. Inexpensive.

    Stayed in December 2023

Showing 1 – 25

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