There were no windows only a skylight so the room was a bit stuffy and hot. We were on the top floor so there was lots of stairs. There was an issue with the hot water which they neglected to tell us so we were unable to use the shower. There were no instructions for the coffee maker.

The staff were lovely. The room was nice and cosy, the bed was comfortable. The meals were well priced. You can walk to the shops and pubs. There are so many pubs to choose from, it's awesome.

Stayed in May 2024

There was some noise from a fridge or fan running all night, as it was hot the window was open, I sleep with ear plugs but my partner found it hard to sleep!

The service was excellent, the staff and food was so good!

Stayed in May 2024

No elevators to the bedrooms. Barely any outlet!!!!

Location and staff.

Stayed in May 2024

The room was clean and furnished nicely

Stayed in May 2024

The staff

Stayed in May 2024

The reception area closes early, so after a certain time in the evening, access is via a fire escape at the rear of the building. It was okay for us, but would not be suitable for anyone who couldn't manage narrow, steep steps. The hotel wasn't doing breakfasts. Again this didn't bother us, but might be an issue for others.

The Plough is in a great location, within easy walking distance of the town centre facilities. There is plenty of parking at the rear of the hotel. The member of staff who checked us in was friendly, helpful and explained all we needed to know. The room was small but clean and comfortable.

Stayed in April 2024

No breakfasts served due to lack of demand, this was explained to me when I checked in.

Very comfortable bed

Stayed in April 2024

But nervous of the outside stairs

Nothing to dislike

Stayed in April 2024

Mix up with room types. Twin rooms booked, they were doubles when we arrived. One was converted, but we had to manage with the second as a double. However the manager basically gave us the room for free. Apparently, Booking don’t always inform them about these special requests, so best to contact the hotel direct in advance with these!

Centrally located, clean, own parking. Manager was extremely helpful re mix up about rooms

Stayed in April 2024

Only one bedside lamp. Not a very good shower. No breakfast offered although this was explained to us.

Great staff Food good although only ate at the bar, soup and a burger. Good location. Very clean. Comfortable bed but pillows could be a bit firmer.

Stayed in April 2024

The room is in need of a refresh, as the floor tiles are cracked in the bathroom, and the bedside light as a faulty switch. You have to enter the room via the fire escape when the bar is closed. For us this caused an issue as the entry fob on keys didn't work. I reported that, and was told the manager would call me about it which he didn't. Upon leaving I was asked about my stay, so mentioned the inconvenience of the door entry.,and was told the manager again would speak to me about it. But he as not called me about the issue. The door had not been repaired Upon leaving.

The room,Gadgie. Was a good size and the bed is comfortable. The staff are exceptional, they did what they could to help.

Stayed in April 2024

I was aware that my room would be on the second floor, the internal stairs are as expected however the external ones, allowing access out of hours or directly to the carpark, are shallow treads and quite narrow so I wouldn't recommend anyone unsteady on their feet to use them.

Good sized room for visiting Alnwick for a wedding. Perfect location with free parking, I'd recommend using the carpark entrance two buildings up as the archway entrance is very tight, my parking sensors were having a meltdown going through. Nicely decorated room, comfy bed, big mirrors, accessible power sockets. No wardrobe but hanging space provided on a coat rack with a few clothes hangers, I'm not a fan of metal coat hangers though. Kettle in the room, plenty of tea bags, milk sachets and coffee pods (although I didn't know how to operate the coffee machine, no instruction manual). Simple access out of hours using a key fob to open the external door to your floor. Staff were very friendly and welcoming.

Stayed in April 2024

Free parking, in town center and near the castle.

The staff were kind, food was delicious.

Stayed in April 2024

Had no issues with the stay.

Perfectly located to explore Alnwick. The room was perfect, clean and well equipped. Ate in the restaurant and the food was delicious and good value for money. The staff were lovely and are a credit to the hotel. Would definitely stay again.

Stayed in April 2024

Shame they weren't doing breakfasts at the time of our visit. Entrance to the car park is bit tight.

Very convenient location just off the A1. Comfortable room with good facilities. Excellent evening meal.

Stayed in February 2024

No cask beer

Very helpful and friendly service. Top quality staff

Stayed in March 2024

Shower water just a trickle

Lovely clean hotel

Stayed in March 2024

Out of season stay, few staff, no breakfast. Wasn’t a problem as enough cafe’s nearby.

Clean, nice staff, excellent dinner.

Stayed in March 2024

Minor irritation. Tea & coffee supplies in room needed topping up (no pods for coffee m/c. Had to ask for cups. Otherwise no complaints.

Generous sized room and big, comfortable bed. Great location for both town and Alnwick Castle. Friendly staff.

Stayed in March 2024

Just need to change the a lil bit furniture

Its good

Stayed in March 2024

Nothing serious, there were no pods for the nespresso coffee machine,we were told they were on order, we asked about a cooked breakfast but was told that at tthis time they only offered a continental breakfast but could inform us of places to go for one nearby, perhaps because its early in the season, but would have liked one there as we thought it was available,the building is a lovely listed place ,so no lift if anyone is disabled, the doors close at around 9.30 and the bar also closes, so anyone wanting a drink would need to use one of the local bars,you have to use a fob key to gain entry to the hotel via the fire escape entrances,so if anyone is disabled they would have to specify a room on the first floor

The hotel was tidy and clean,the staff were friendly and helpful, nice bar area and the choice of food was good and very good value for money,you could eat in the restaurant or the bar area,a nice place in a good location

Stayed in February 2024

Lovely the staff were very helpful. We were very impressed for the price. Room was great walked in and both said wow this is nice. Parking was good and Sunday dinner was gorgeous.

Stayed in February 2024

Bit too hot for us!

Super friendly and helpful staff.

Stayed in February 2024

Great location, evening meal was superb.

Stayed in February 2024