My main issue was the mattress. It was uncomfortable - very lumpy. But other than that I can't complain.

I really liked the hotel; it was new, clean and I really liked the design. The water station on each floor was extremely helpful. The room we had was spotless and although it was small, we didn't feel cramped. We stayed on the 3rd floor. It's also nice to have an a/c in the room. The location of the hotel is ideal and it was very quiet at night.

Stayed in April 2024

I was told breakfast was included, nobody was receiving me in the morning and I still do not know how it should have worked and then I ordered a Cafe Latte at the bar which they wanted to charge extra what I declined. I actually had to leave the hotel as it all took too long and I was little bit in a hurry

Overall a nice and quiet hotel in a nice location

Stayed in April 2024

The bathroom could have been a tiny bit bigger. The shower itself was wonderful and spacious. However, the sink was too small to wash my face, and too close to the toilet. Despite this, I would stay here again. The service is too good, and the hotel amenities are just fantastic, including yoga, sauna, and massage.

Our room was incredibly spacious. There were two of us, and we could move around in it without feeling claustrophobic. The beds were incredibly comfortable too. I never had an issue with falling asleep. Also, the service was outstanding. Everyone we encountered was super attentive and very friendly. Plus, the hotel was a only short walk to Paddington Station and the Pride of Paddington, which was very convenient.

Stayed in April 2024

Nothing negative to say about the property or the stay

It was very clean and the location was great. Staff were very friendly especially in the cafe which we visited a couple of times.

Stayed in March 2024

Very clean just a note the hotel is vegan

Stayed in April 2024

I asked for a quiet room, which I got and was very grateful for it. The second night I could hear other guests arriving at 2 am and could hear them talking (which carried on for an hour), so the soundproofing between rooms are not great. The beds are great, but a bit too firm for my liking and pillows are very firm. I don’t like that. Lastly, I feel spoons in the room would be more sustainable than wooden stirrers which I feel is a lot more taxing on the environment. But very well done on all other efforts!

The location is wonderful! I booked it as it was close to Paddington station (and the Heathrow express) but really did not expect the area to be so gorgeous and lush. The room was lovely with ample, very cleverly designed storage spaces. I loved all of the environmentally sustainable efforts. Whilst others might complain about it, the fact that you can book and have the sauna and fitness room to your disposal without sharing with anyone, for me, was bliss! And this is included free of charge! Loved the free water (and tea and coffee stations) all over, this made a huge difference for me! The staff were all very friendly, courteous, efficient and lovely! Service scores very high. They all made me feel seen & important and always offered to help. Overall, a great hotel!

Stayed in April 2024

Hearing controls in room tricky to navigate initially. Also had a green light coming on, noticed while dark. Annoying until we fell asleep

Great decor, friendly staff, good food.

Stayed in April 2024

The rooms were extremely cold, the duvets were very light which didn’t help with the cold. There was awful smells coming from the bathroom & shower drain

The location and the staff.

Stayed in April 2024

Rooms very small and not cleaned well

Nice room, but very small. Great location

Stayed in April 2024

The room was quite cold and the lobby even colder. Staff at breakfast bar were not welcoming.

Beds were comfortable.

Stayed in March 2024

Road noise load on the ground floor.

Rooms were lovely and very clean.

Stayed in March 2024

One small issue: the room had a smell, likely related to the drains. This could be addressed by staff as it is probably an issue for the facility as a hole. Otherwise, the room was clean and spotless!

Breakfast, location, terrific staff, super comforable bed

Stayed in April 2024

No beer in the lobby. Also the bathroom in the room was separated by a thin glass wall. Could hear everything through it.

Just a very solid hotel stay for a good price.

Stayed in April 2024

Room was very compact - Japanese style

Stayed in April 2024

Even though I had already paid in advance, the reception asked me for a deposit of 50 or 60 GPB, the purpose of which was never explained (I did get it back in a week or so). Even though the booking was under my name - and this was corroborated by the passport I presented, the receptionist kept addressing my companion when we checked in about all the administrative matters. Access to the lower ground floor was only by elevator, which there was a bit of a wait for. The room was on the lower ground floor - it was bloody cold, so we left the heating turned up during the evening.

Location, location, location! Good value for money. I loved the complimentary toiletries brand and the sustainability vibe. The bed was comfy and the room had efficient storage use. I did not opt for breakfast, but did enjoy some of the breakfast items on my last day and found it very nutritious and healthy. The area is really posh and feels safe. It was super easy to get around to central attractions.

Stayed in March 2024

Nothing!

Location is excellent, close to Paddington station and parks

Stayed in March 2024

tired rooms

location

Stayed in March 2024

We had a room facing the back(yard); the view wasn't the prettiest, but the room was quiet. Overall, the hotel is not that fancy as it looks. Teabags and coffees weren't refilled, although we only had one room service once during our 4-night stay. We had to ask the front desk. At least they have a water station with teabags; which was convenient. 2, 3 underground stations nearby (although not that close).

Stayed in March 2024

No fridge in the room so if you wanted to store anything cold was an issue. The air freshener they use in the rooms gave me a terrible headache, I asked the staff in the morning to please remove it but when I came back to the room about 8 hours later it was still there and the fake pine smell was overpowering! The rooms could do with some soundproofing!

The room was clean, the bed was comfortable and the filtered water available both in the room and on the corridor was a nice touch. The wooden floors and Scandì-decor feels clean and fresh. The location was good and, as a single female traveller, I felt safe in the area. Easy walking distance to public transportation.

Stayed in March 2024

It’s a minor thing but the sinks are too small in the bathrooms.

The customer service is exceptional and the staff go all out to help you.

Stayed in April 2024

Rooms are smaller then what they are made out to be

Great location, easy check in

Stayed in March 2024

Way too small room. Photos were deceiving so I did not book a larger room.

Clean, friendly staff

Stayed in February 2024

Would be great if the price could be a little bit lower

Great location near the tube station and Hyde Park; Drink station in each floor serve with tea; Nice interior design and comfortable bedding; Great water pressure and temperature in our room;

Stayed in April 2024

1 member of staff was not trained to be able to serve customers for breakfast. Took a long time to take my breakfast order and therefore ended up waiting for longer than necessary to eat. I was there for work and usually I need to eat quickly and get to work without delays, however luckily this time, work didn't start until later so I could take my time. The slow service due to someone not being trained just felt very unprofessional - especially because I had already pre-ordered and paid for the set meal so that I could just eat quickly and go. Was a stark contrast to the rest of the stay. However, I would like to highlight that this member of staff was extremely polite and welcoming, just like the rest of your staff. 1 final thing: the coffee was really bad. Good quality coffee is so important for me personally. Just these 2 tweaks and I would have given it a perfect score.

Good decor, clean, not noisy, nice spec e.g. good quality linen, furniture and items.

Stayed in March 2024