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  5. Reviews of The Merchant's House, BW Signature Collection

Reviews of The Merchant's House, BW Signature Collection This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

29 Milford Street Salisbury, Salisbury, SP1 2AP, United Kingdom

#4 of 12 hotels in Salisbury

Guests' Choice

Review Score

Based on 2095 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.1

  • Location

    9.4

  • Facilities

    8.6

  • Staff

    9.5

  • Value for money

    8.6

  • Free Wifi

    8.9

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

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Showing 1 - 25

  • Reviewed: June 19, 2024

    10
    Very pleasant .Staff lovely and helpful.Room very clean.Breakfast superb.
    • Leisure trip
    • Couple
    • Classic King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Only a tiny glass shelf over the basin.An extra shelf would be good for all the toiletries

    Excellent.Perfect.Loved the chef and the waitress.loved how they asked exactly how you wanted your eggs and cooked them fresh.

    Stayed in June 2024

  • Reviewed: June 18, 2024

    9.0
    A delightful place to stay and very convenient
    • Leisure trip
    • Solo traveler
    • Classic Single Room
    • Stayed 3 nights
    • Submitted from a mobile device

    As started above. Bathroom could be safet

    Breakfast excellent. Staff delightful and very friendly and helpful. Only complaint was lack of a grab handle to make getting in and out of the shower/bath safer

    Stayed in June 2024

  • Reviewed: June 17, 2024

    10
    The owner of The Merchant’s House is focus on details that make me want to come again!
    • Leisure trip
    • Couple
    • Classic King Room
    • Stayed 2 nights

    I am very happy to choice this house hotel. The room is very very clean and comfortable. We are enjoy the breakfast that are use fresh material to cook in the morning. Good service by all staff in this hotel.

    Stayed in June 2024

  • Reviewed: June 14, 2024

    9.0
    Lovely historic place. Would like to stay in bedrooms in older part of the building on next visit
    • Leisure trip
    • Couple
    • Classic Twin Room
    • Stayed 1 night

    Bedroom walls/Ceiling very thin. Noise between rooms

    All staff very helpful, professional and pleasant

    Stayed in June 2024

  • Reviewed: June 13, 2024

    10
    Perfect 24 hours
    • Leisure trip
    • Solo traveler
    • Classic King Room
    • Stayed 1 night
    • Submitted from a mobile device

    n/a

    Everything

    Stayed in June 2024

  • Reviewed: June 12, 2024

    9.0
    Pleasant service!
    • Leisure trip
    • Solo traveler
    • Classic Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Near town centre Staff excellent especially Emily

    Stayed in June 2024

  • Reviewed: June 9, 2024

    10
    Great staff in a wonderfully walkable hotel!
    • Leisure trip
    • Couple
    • Classic King Room
    • Stayed 3 nights

    I really cannot think of anything to NOT like.

    The staff was number one! The location excellent. What warm and funny people. It was lovely chatting with the desk staff and the barman every day!

    Stayed in May 2024

  • Reviewed: June 9, 2024

    9.0
    Highly recommended if you want to stay near the city centre.
    • Leisure trip
    • Couple
    • Classic King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Great location. Attractions within walking distance. Vry cheerful and friendly chef at breakfast time. Off-street parking available

    Stayed in June 2024

  • Reviewed: June 4, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Classic Single Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Tiny single bed & poor bedside light for reading. Need shelf in bathroom to put washbag etc.

    Pleased to have choice between air con and heat since rather cool day & arrived frozen on ice cold coach.

    Stayed in May 2024

  • Reviewed: June 3, 2024

    8.0
    All round a good experience.
    • Leisure trip
    • Couple
    • Classic King Room
    • Stayed 2 nights

    Shower over the bath

    All round a good experience.

    Stayed in May 2024

  • Reviewed: June 3, 2024

    9.0
    Great location, friendly and comfortable hotel.
    • Leisure trip
    • Couple
    • Classic Twin Room
    • Stayed 1 night

    Great hotel that we stay at quite often. Friendly staff and easy check in. The room was great, comfortable and a good bathroom.

    Stayed in April 2024

  • Reviewed: June 2, 2024

    9.0
    Great stay in Salisbury
    • Leisure trip
    • Couple
    • Classic King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room didn't have much of a view - brick wall with windows across a narrow passage. Very loud extractor fan in bathroom - but could be easily switched off. We managed to get a space in the car park, but these are very limited.

    Very welcoming and helpful staff - particularly at breakfast. Breakfast itself was very good - good selection of cold and hot, well-cooked, and there was a v tasty spiced omelette on offer - highly recommended! Complimentary drink in bar on evening of arrival. Hotel v near centre of town - great location.

    Stayed in June 2024

  • Reviewed: June 1, 2024

    8.0
    Lovely stay
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Limited car parking

    Clean. Nice room. Good breakfast

    Stayed in June 2024

  • Reviewed: May 23, 2024

    10
    Centrally located, welcoming and friendly.
    • Leisure trip
    • Travelers with friends
    • Classic King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Beware of the number of steps to get to your room if your mobility is limited. There is no lift. This did not worry us, however.

    Great location. Clearly spruced up. Room was spacious and comfortable. Very welcoming bar with a free drink! Staff friendly.

    Stayed in May 2024

  • Reviewed: May 23, 2024

    8.0
    stylish and comfortable hotel, well located
    • Leisure trip
    • Couple
    • Classic King Room
    • Stayed 1 night

    Note that there is no lift, so if stairs are an issue, get a room on the ground floor. The secure free carpark only has room for 8 cars, so we parked in a public car park about 5 minutes walk away. Free parking overnight, but coins needed from 8am, unless you get lucky and there is a space come free in the car park.

    The location is close to the centre, whilst still being quiet. Our room was on the back of the building so away from the road at the front. The building is made up of several knocked into one, so a bit of a warren of corridors, but the room was very nicely decorated. We did expect a bigger bed, but that is because we had forgotten that UK Beds are generally smaller than on the continent. A King bed at around 150cm wide is narrower than our standard double back home. The breakfast was very good, and the staff were very attentive. Plus there was a welcome drink at the bar, great.

    Stayed in May 2024

  • Reviewed: May 22, 2024

    8.0
    Pleasant stay.
    • Business trip
    • Solo traveler
    • Classic Twin Room
    • Stayed 2 nights

    Excellent room, staff were great, fully recommended.

    Stayed in February 2024

  • Reviewed: May 18, 2024

    9.0
    A comfortable stay and Breakfast was good .
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Very clean. Our room was very spacious and in the courtyard so very quiet

    Stayed in May 2024

  • Reviewed: May 18, 2024

    10
    Loved it !
    • Leisure trip
    • Couple
    • Classic King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The pub and bedrooms ambiance is really cute. The breakfast was very nice.

    Stayed in May 2024

  • Reviewed: May 17, 2024

    8.0
    Comfortable
    • Leisure trip
    • Couple
    • Classic King Room
    • Stayed 1 night
    • Submitted from a mobile device

    I think the breakfast was over priced.

    Clean property and friendly staff

    Stayed in April 2024

  • Reviewed: May 16, 2024

    10
    Lovely authentic old building all refurbished to a high standard in a city centre location.
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    It’s an old building , beautifully refurbished but quite a few stairs and steps.

    Fab city location with a private car park , bonus ! Very helpful staff , very comfortable room with excellent air conditioning (Nelson room ).

    Stayed in May 2024

  • Reviewed: May 15, 2024

    9.0
    Location and Late Check-IN
    • Leisure trip
    • Solo traveler
    • Classic Single Room
    • Stayed 1 night

    no elevators.

    Late check-in. With delay and cancellation of SWR train from London, I could arrive there very late. But they opened the check-in counter until I arrived. And the location is very good. The bus stop to Winchester is a minute away.

    Stayed in May 2024

  • Reviewed: May 13, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Lovely spacious room Comfy bed wonderful location Excellent staff

    Stayed in May 2024

  • Reviewed: May 9, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Classic Single Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There were no handles on the bath/shower which I felt should be added for safety

    It was a little difficult to find on the street Needed a reference point

    Stayed in May 2024

  • Reviewed: May 7, 2024

    10
    Weekend Stay
    • Leisure trip
    • Family with young children
    • Classic King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Breakfast was expensive. We would have liked the option to have an uncooked light continental breakfast.

    All facilities were just as we required.

    Stayed in April 2024

Showing 1 - 25

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