Lack of parking, and I booked on booking.com and it said parking available-however we had to go to the car park over the road, but this cost £18 each for us to park their. As my husband met me after work. I think that maybe if the parking is not available in the hotel car park then payment for the other parking that as a hotel offer a reimbursement for this.

We liked the room and the shower was good.

Stayed in June 2024

Some parts were a little tired and could do with some TLC but nothing major

Beautiful old building and grounds. Wonderful to have access to swimming pool

Stayed in June 2024

Great food and cocktails

Staff was really helpful

Stayed in June 2024

The hotel is in a grand building but still feels slightly institutional (it was originally a hospital) and the colour schemes throughout plus the barren corridors do nothing to stop this feeling! Also, dogs are not allowed in the restaurant and their owners would normally have to eat in the bar or library. However, the excellent staff made us feel very comfortable in a delightful, small circular room off the main restaurant, which was ideal. Unfortunately, the actual meal was a disappointment but again, the staff did their best to rectify this.

Our Junior Suite was very comfortable and had everything needed + much appreciated extras so felt very welcoming. There was also a lovely bed, bowls and treats for our small dog. The hotel welcomes dogs, but not in the restaurant and this means dog owners have to sit elsewhere to eat, but the staff accommodated our needs. There is also a good outside area for alfresco dining. An excellent breakfast is available too. Our stay was definitely improved by the whole atmosphere within the hotel made by the smiling, efficient staff.

Stayed in June 2024

Stunning building, Well presented.

Stayed in June 2024

Couldn't have air conditioning on in the night as it only turned on with the lights and the room got very stuffy, we had to open the windows onto a busy and noisy main road

Staff were excellent, the beds were comfortable and everything you needed was to hand.

Stayed in June 2024

Friendly staff. Easy parking

Stayed in June 2024

No fridge in the room

Room was lovely and the pool was a bonus

Stayed in June 2024

Our room was smaller than expected with the toilet very close to the bed. The mattress was so soft we rolled in to the middle when we both were in bed. Needs new mattresses for sure. Breakfast was included in our prices but wouldn’t pay £20 for the cooked option. We had eggs Benedict and the eggs weren’t runny and the muffin very soft and not enjoyable or tasty. Plenty of pastries and fresh juices available though and enjoyed the granola. The pool area wasn’t kept very clean and could have had staff come clean the changing rooms and sweep away pools of water !

Perfectly placed , close to the river and town . Fab little pool and the staff were very accommodating

Stayed in June 2024

Single room space. Hard bed. Decor.

Location. Reception staff. Breakfast.

Stayed in June 2024

Staff at the restaurant were great. However, the service was a quite slow and we had to wait for quite some time to be seated and get our order taken - they were clearly short staffed on the day so can't fault them.

Absolutely amazing stay! Staff at reception and housekeeping were very friendly and professional. The hotel is beautiful, the rooms are very well decorated and comfortable. Toiletries in the bathroom are good quality. The heated pool was fantastic, perfect to relax after a long day :) Definitely try the food at the restaurant, it was worth the wait!

Stayed in May 2024

Clean, comfortable room with a lovely bathroom. Delicious freshly cooked breakfast. I loved the swimming pool and the friendly helpful staff.

Stayed in May 2024

That parking at the hotel had to be reserved in advance was not obvious at the time of booking.

Very helpful staff even to the extent of providing ironing facility for family member joining us after we had booked out. High quality dinner and breakfast. Interesting conversion of the old eye hospital.

Stayed in May 2024

Location, always clean, friendly and efficient staff. Never disappoints.

Stayed in May 2024

Parking. There was an initial mix up with parking but then I was reassured I would have parking for the stay at £20/night. However, each evening I returned there was a “mix up”. Great hotel, shame about their parking process

The service was super, perfect location for what we were in Exeter for, lovely little pool and great breakfast

Stayed in May 2024

The bar staff on our stay was excellent . Service in resteraunt was good . Shame about scaffolding outside bedroom window

Stayed in May 2024

Room this time wasnt as good as other rooms we have stayed in.

Excellent for a business trip with a slice of luxury thrown in.

Stayed in May 2024

The bed and the room in general was very small.

The pool facilities were excellent

Stayed in May 2024

Not applicable

Helen at breakfast continues to excel at her job. She always goes the extra mile to meet and greet and make you feel at home. Nothing is too much trouble and she clearly loves her role. Room upgrade again was a nice touch. Thank you Hotel du Vin!

Stayed in April 2024

The parking arrangements weren't totally clear so a bit confusing on arrival but fine in the end! Just remember to reserve ahead.

We were kindly upgraded to a bigger room, which was spacious and very comfortable. Great breakfast and loved the pool!

Stayed in March 2024

Had to pay at local car park as no availability at the hotel. ... albeit the local car park was right on your doorstep.

Having dinner and drinks each evening at the hotel. The staff at the restaurant and bar were great. The food was lovely.

Stayed in April 2024

Nothing at all.

Was lovely and clean beautiful garden. Really nice spa facilities

Stayed in May 2024

Lots of slamming doors during the night/early morning. No bar staff around when we wanted a beer! Hand held shower over bath had been permanently disconnected.

The pool was lovely, warm and relaxing.

Stayed in May 2024

Breakfast and parking are WAY too expensive. We chose a cold breakfast £18 and the staff put it through as a hot breakfast £22. There was blood on the duvet sheet. Also the shower wasn't hot enough

The atmosphere, the furnishings, the service from staff, the pool. We got a free upgrade on our room which was lovely

Stayed in May 2024