The only let down unfortunately was the noise coming from the heating system,it woke us about 6am and continued until 8ish constant tapping noise which got louder.We decided to upgrade to a superior room which we loved so it put a bit of a dampener on our experience.

Location. Staff very friendly and helpful. Hotel facilities great.Breakfast good choice and service good.

Stayed in November 2024

Need bigger shower and body wash. Better facilities in breakfast room for hot drinks.Not enough choice.

Location.

Stayed in November 2024

Shower wasn’t the best but we managed

Staff very friendly and helpful Hotel very clean

Stayed in November 2024

The room was lovely and clean,the meal in the restaurant was lovely the staff were so friendly and helpful

Stayed in November 2024

Where to begin...? I was really looking forward to staying here The first room was awful Noisy pipes the train station right outside the window We went to find dinner as the hotel prices were expensive Took ages to find somewhere decent that was open We finally got to bed about half 9 By 945 We were being moved rooms To thr only free room a recently refurbished room It was bigger and much quieter with only the hum of the lift on the odd occasion Not enough hot drink selection or milk Those cups should be mugs and white mugs, not black Can't see what you're making The bathroom is dated , cracks in the ceramics had a shower curtain, should have glass And nowhere to hang towels after a shower Staff the first night were average Second day much better and Sunday pretty good Definitely not worth the price we paid for 2 nights and will not stay there again Comfortable beds and Fluffy Towels were the single best parts Everything else was subpar Have stayed worse places but also much better places for a lot less price

The bed pillows and towels

Stayed in November 2024

Some lights not working in room so very dark.

Huge room for 4. Very clean great location. Friendly staff and nice brekkie x

Stayed in November 2024

Breakfast was just ok. Buffet style - no coffee machine - just thermal jugs.

Great location, friendly staff, own car park, comfy clean deluxe room

Stayed in November 2024

Nothing

Couldn't fault the rooms, service and food. Great place near the station, theatres, Liverpool One and the docks. Would definately book again!

Stayed in November 2024

Only two disabled parking slots outside the hotel , none in the main car park .

Great staff and gorgeous breakfast and dinners

Stayed in November 2024

Breakfast staff go through the motions but don't appear to be too thrilled with life. The only negative was the buffet style cooked breakfast does always seem to be a little dried ,like it had sat for a while.

I like the convienece of this hotel and the parking option. We have stayed before ,pre lockdown,and find it meets all our needs. Reception staff are welcoming and rooms have always been comfortable and clean.

Stayed in August 2024

Bar staff, not great

Great location, great parking

Stayed in November 2024

No faults that we were faced with.

Very clean and welcoming reception area. Real close to rail station at Lime Street. Luke made us feel very welcome on arrival. Room was very good. Spotless. Reported a couple of 'wee' issues on check-out (i.e. to tighten a door hinge and inspect a slightly loose window handle) - room 414. A few more 'real' tea-bags in room would be welcome. Nice cookies supplied and 2 bottles water was a lovely touch. Never tried coffee machine. Trying to squeeze the toiletries out of bottles did prove challenging. Ended up unscrewing lids. Ground floor restaurant looked fantastic and very posh. Having the separate entrance to Castaway bar is priceless. The offer to purchase dressing gown robes was 'nice' at £35. Bed was comfy. We would have preferred a few more,slightly firmer pillows. Saying that, slept like a log!

Stayed in November 2024

The room is a big tired but perfectly acceptable and very clean, considering the price a bargain.

My second stay at this hotel. Great price and location, friendly helpful staff

Stayed in November 2024

Price for one was a little excessive

Friendly and helpful staff especially on reception

Stayed in November 2024

Only the front of reception was “titanic like” I was disappointed by that.

The size of the bedroom was perfect.

Stayed in September 2024

Carpeted floor. There was a quite awful smell in the room, don’t know was it because of the carpeted floor.

Location, friendly staff, clean bathroom.

Stayed in November 2024

The noise. The vents (at least we think they’re largely responsible) made it sound like the windows were open. Despite being on the fourth floor we could hear people’s conversations outside very clearly, which also meant the fireworks being set off in the car park and train station announcements from next door were all VERY LOUD and sounded like they were in the room often causing us to jump when we could hear voices and noises that sounded like they were inside with us which impacted how well we slept and could rest (my partner had had surgery at a local hospital so we were there to rest for a couple of days before travelling home).

The staff were all brilliant. The staff at breakfast couldn’t do enough for you. The friendliest we’ve come across. Didn’t even give us evils when we waltzed in just before the end of the time slot and were the last people there. Daisy on reception and her love of Michael Jackson was definitely an experience. Please mention him if you see her. It’ll be the highlight of your trip. Beds were lovely and comfortable, though could have done with spare pillows in the wardrobe not just an extra duvet.

Stayed in November 2024

The rooms are not sound proof, could hear lots of noise from corridor and neighbouring rooms, Very noisy.

Location, staff and the food was great. Free parking at the hotel was perfect.

Stayed in November 2024

RIP in the carpet and damaged desk top

Location staff the liner theme

Stayed in November 2024

Nothing

Location. Quiet. Pleasant staff

Stayed in October 2024

Single glazed windows that you could literally hear people's conversations from 4 floors up. Fan in the room would have been handy, if even on level one It didn't sound like a jet engine starting up. Also, after having paid nearly £400 for two nights, slightly miffed that jobs worth woman on reception would not allow us two more coffee pods for the following morning and told us that you only get two pods for the duration of your stay however long you're staying! This attitude totally let them down massively.

Lovely hotel and exceeded the expectations from the look of it from the car park. Lovely lay out and rooms decorated well

Stayed in November 2024

I did report the bedside lamp had blown but it was not changed during the 2 night stay. It’s also a shame that the breakfast plates were cold for the hot food.

Ideal position, comfy bed.

Stayed in November 2024

Close to Lime Street so can sometimes get disturbed by rail announcements

Excellent location,always stay at Liner

Stayed in November 2024

Friendly staff. Quiet room. Clean. Good location

Stayed in November 2024