Hyde Park Corner, Westminster Borough, London, SW1X 7TA, United Kingdom
#9 of 1,009 hotels in London
Guests' ChoiceBased on 185 hotel reviews
9.5Cleanliness
9.7
Comfort
9.8
Location
9.7
Facilities
9.6
Staff
9.8
Value for money
8.6
Free Wifi
8.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
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End of dialog contentReviewed: April 8, 2022
Juljan
AlbaniaConcierge couldn't give solutions for restaurant reservations.
Stayed in April 2022
Reviewed: March 20, 2022
Peter
United KingdomNothing
Exceptional hotel with the friendliest, sincere staff. Utter luxury.
Stayed in March 2022
Reviewed: March 18, 2022
Wei
United Kingdomclient mananger is very friendly and helpful
Stayed in March 2022
Reviewed: February 15, 2022
Gillian
United KingdomBreakfast was good
Stayed in February 2022
Reviewed: February 2, 2022
Benjamin
United KingdomSauna and steam room were separate, when travelling with your wife I certainly wish to be in the same area, for others this maybe a plus!
I didn't eat at the hotel but the facilities were excellent
Stayed in January 2022
Reviewed: December 19, 2021
Tina
United KingdomSmall room - we were told on arrival we had been upgraded omg no idea what size our room was previously - bathroom ridiculous size
Absolutely amazing The staff were so friendly and helpful - the entrance foyer etc looked out of this world really had a great feel
Stayed in December 2021
Reviewed: December 10, 2021
Nadia
United KingdomNothing at all. Let me live there!
Exceptional hotel, Excellently trained staff. Personalised service. Butler on demand. A range of wonderful in-room and hotel amenities. Possibly the best affixed hotel tv I have ever seen! Great food offerings and hotel spaces. I can't wait to stay again!
Stayed in December 2021
Reviewed: December 2, 2021
Nada
Saudi ArabiaNothing
everything especially the staff, George Hiley Jones the front office manager has upgraded my room which was wonderful and makes me feels want to come again
Stayed in November 2021
Reviewed: November 2, 2021
Tonin
ItalySome small room service distractions
Hospitality and many small details of elegance
Stayed in November 2021
Reviewed: October 8, 2021
Shaikah
QatarThe AC
Everything
Stayed in September 2021
Reviewed: October 3, 2021
Billy
United KingdomNothing
Great room
Stayed in October 2021
Reviewed: October 1, 2021
David
United KingdomThe bar closing at 10:30 was a bit of a surprise. There was a lounge open, but there were a lot of families eating in there, so the atmosphere wasn't great. The breakfast was expensive and poor. Some items didn't arrive as requested and the some items were quite undercooked.
The staff in all areas were excellent. The room was spacious, spotlessly clean and well maintained Facilities within the hotel were also first class
Stayed in September 2021
Reviewed: August 31, 2021
Rebecca
United KingdomNothing all was perfect!
Regency style luxury with attentive staff!
Stayed in August 2021
Reviewed: August 19, 2021
Lucinda
United KingdomSome outdoor space at the hotel Ie a garden would have been great but that’s v minor
Exceptional hotel and staff in an excellent central London location
Stayed in August 2021
Reviewed: August 15, 2021
Kenneth
United KingdomNothing.
Everything
Stayed in August 2021
Reviewed: August 8, 2021
Sophia
United KingdomExcellent location. Wonderful breakfast. Amazing staff.
Stayed in August 2021
Reviewed: July 19, 2021
Richard
United KingdomBreakfast was excellent. Facilities exceptional. Service outstanding Perfect location
Stayed in May 2021
Reviewed: February 27, 2023
Rhys
United KingdomButler service was not good. Turn down time was not undertaken, room was messy and full of dirty plates when returning to the room in the evening. Lights wouldn’t go off properly in the evening, tried calling the Butler for 30 mins no response and also no response from reception. No morning newspaper provided and room service didn’t happen until 3pm the next day. Breakfast was good (and included as part of the price I paid for the room rate) however there were lots of hidden charges linked to breakfast when checking out (which were unexpected and incorrect). I have to say I’m very disappointed in the level of service I experienced, a world class hotel supposedly prides itself on.
Excellent facilities
Stayed in February 2023
Reviewed: November 1, 2022
Kamilah
NigeriaThere were quite a number of power cuts over the short time I was there. One lasted from midnight to about 5 a.m. nowhere to charge devices before my flight and no WiFi, no a.c. The water pressure was extremely low due to the same power cut I believe. For the amount of money it costs for a night that was just absurd. Upon checkout no apologies, no offer for a partial refund. In fact they still owe me money because they couldn’t complete the transaction as there was no internet. They still took £40 ‘discretionary’ charge. It was just a poor and appalling experience. I left feeling very low. Also, there was a bug in my pot of hot water that no one ever got back to me about.
The staff were pleasant and helpful as they usually are.
Stayed in October 2022
Reviewed: August 16, 2021
Vera
AustriaAbsolute nightmare. Got called up at 1am the night after our stay by HSBC fraud detection - Lanesborough had attempted multiple transactions, HSBC cancelled our card as a result. After calling the hotel this morning, we found out they charged the pre-authorisation AND room fee, charged a higher room fee than indicated in the booking.com confirmation, charged us £80 for breakfast even though it was included with our booking. Reception apologised but didn't try to mitigate with complimentary offers or vouchers, which is the bare minimum one could expect from a place like The Lanesborough. We hadn't been handed or emailed the bill we'd asked for either. It's an absolute mystery to me how a place for that price can be so hopelessly disorganised.
The staff are very friendly, facilities were very nice and so were the treatments. We would enjoyed our stay if it hadn't been for that nightmare. Completely unacceptable.
Stayed in August 2021
Reviewed: June 27, 2022
Anonymous
United Kingdomnothing
friendly , helpful staff and stunning hotel
Stayed in June 2022
Reviewed: October 6, 2021
Anonymous
United KingdomAn amazing experience. A beautiful building and all the staff made us feel so comfortable.
Stayed in September 2021
Reviewed: May 27, 2024
Nicolas
BelgiumThere are no comments available for this review
Stayed in May 2024
Reviewed: May 19, 2024
Mer
EstoniaThere are no comments available for this review
Stayed in April 2024
Reviewed: May 6, 2024
Jose
MexicoThere are no comments available for this review
Stayed in May 2024
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