10 High Street, Andover, SP10 1NY, United Kingdom
#2 of 5 hotels in Andover
Guests' ChoiceBased on 1950 hotel reviews
8.4Cleanliness
8.8
Comfort
8.7
Location
9.0
Facilities
8.6
Staff
8.8
Value for money
8.9
Free Wifi
7.6
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: June 6, 2024
Joanne
United KingdomWe tried to book over the phone in the evening a few days before but the man (we’re told was bar staff was not polite!) being in our 70s and my husband struggles with disabilities, this made me feel stupid. Not a great impression. The girls in the hotel tried to find out who and said he made them look bad! My son booked on line. The only other negative was no plug in the sink.
We had a great breakfast, the rooftop was a lovely bonus. We asked for disabled access and the manager moved us to a more accommodating room. The girls in the hotel were friendly and informative, we liked that we got a mug to use throughout or visit, this was unexpected. We visited family so would visit again..
Stayed in June 2024
Reviewed: June 6, 2024
Peter
United KingdomThe breakfast was excellent, well cooked, well presented and very short wait time
Stayed in June 2024
Reviewed: June 3, 2024
Wilma
United KingdomN/A
We enjoyed our stay, was worried because it’s a pub it would be a lot of noise, but it wasn’t I would definitely stay there again,
Stayed in June 2024
Reviewed: June 3, 2024
Aurea
United KingdomNothing.
Everything.
Stayed in May 2024
Reviewed: June 3, 2024
Russ
United KingdomQuite a long way to room along corridors if you happen to be on top floor carrying suitcases.
Easy access to local amenities and close to nearby car park,great place to stay for visiting Hampshire.
Stayed in June 2024
Reviewed: May 31, 2024
Mary
United KingdomA bit busy in the pub when we checked in
Very clean & staff were helpful
Stayed in May 2024
Reviewed: May 29, 2024
Steve
United KingdomThe bed, the mattress was too soft and the pillows were not big enough and too soft.
Everything apart from the bed.
Stayed in May 2024
Reviewed: May 29, 2024
Japhet
GermanyThe location was superb and located right on the high street with everything at arms reach. The room was massive and clean.
Stayed in May 2024
Reviewed: May 29, 2024
Andrew
United Kingdomn/a
staff where brill good service. bed was really comfortable. shower was excellent
Stayed in May 2024
Reviewed: May 26, 2024
Penelope
United KingdomThough it was an accessible room it was quite difficult for my husband, using a walker, to access the room through heavy doors, and difficult for me to help him in the narrow corridors.
Ours was an accessible room as my husband has mobility issues. Great to have a wet-room shower. So pleased to have electrical and USB sockets on both sides of the bed. Staff very welcoming and friendly.
Stayed in May 2024
Reviewed: May 23, 2024
Jade
United KingdomAir con didn’t work properly
The room was a good size and clean. Lovely shower and good refreshment area
Stayed in May 2024
Reviewed: May 20, 2024
Patrick
United KingdomNo blind on Skylight window.
It was basic but comfortable.
Stayed in April 2024
Reviewed: May 16, 2024
Kevin
United KingdomNo hot water for the shower in the morning. Breakfast was served barely warm.
Good value for money hence why we booked and the location suited us to be near to family.
Stayed in May 2024
Reviewed: May 16, 2024
Ray
United KingdomEverything OK.
Nice clean hotel in a pretty market town.
Stayed in May 2024
Reviewed: May 15, 2024
Catherine
United KingdomNo one on reception when I arrived and that seems to be normal. You just wait for someone to swing by en route to somewhere else…
The room is great - dismal window view but many don’t even have windows so that’s OK. Shower great. Bed OK. Pillows awful - no support - look ok but actually disappear to nothing when you sleep on them. Needed four! I spend a lot of time in hotels and pillows often make more difference to a night’s sleep than the bed!
Stayed in May 2024
Reviewed: May 13, 2024
Debbie
United KingdomThe sink in bathroom was blocked and the shower slow to ran away .staff was informed but no other rooms was available bar tables needed better cleaning
Very friendly staff.clean rooms .comfortable bed .would come again
Stayed in May 2024
Reviewed: May 13, 2024
Stella
United KingdomMy door lock didn't work, and it took two very willing ,but frazzled staff to fix it, though they made me feel OK, I knew they should be down in the heaving bar. The AC didn't work.. giving a "check" message but I didn't have the heart to drag them away again. So a warm night.
Handy for my arrival and departure off to the West. Staff were amazing . Roomthpigh dayeddecor was well appointed and comfy. Excellent shower next day.
Stayed in May 2024
Reviewed: May 7, 2024
Daniel
United KingdomA receptionist tried taken 40 pounds on my debit card for staying 15 minutes later after checking out and later took 20 pounds which was very disappointing as my first time ever witnessed that
The rooms are moderate and very clean
Stayed in May 2024
Reviewed: May 5, 2024
Duncan
United KingdomOnly one towel when 2 people were booked in. Toilet sear was loose.
Well presented and good size rooms. Nice to have seperste shower and bath.
Stayed in May 2024
Reviewed: May 1, 2024
Matinyarare
United KingdomFan in the bathroom runs continuously but not so loud when the bathroom door is closed
Finished to a high standard. Well presented.
Stayed in April 2024
Reviewed: April 27, 2024
Ian
United KingdomPity the staff didn't have more training on the cask ales- they were pulled flat.
Stayed in April 2024
Reviewed: April 21, 2024
Julie
United KingdomLarge light room. Very comfortable bed.
Stayed in April 2024
Reviewed: April 19, 2024
Heather
United KingdomHad to go and look for staff in the bar to be able to check in.
Ideal location for our needs. Not expensive. Food good.
Stayed in April 2024
Reviewed: April 15, 2024
Chris
United KingdomA great location. Staff were helpful. Room was clean and had everything you need.
Stayed in April 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content