233-237 Old Marylebone Road, Westminster Borough, London, NW1 5QT, United Kingdom
#390 of 1,017 hotels in London
Guests' ChoiceBased on 1018 hotel reviews
8.0Cleanliness
8.6
Comfort
8.7
Location
8.7
Facilities
8.2
Staff
9.0
Value for money
7.9
Free WiFi
8.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 6 April 2024
Helen
United Kingdomroom on tbe small side
the staff were very friendly and nothing was too much trouble . the soundproofing was amazing , we overlooked the road but would never know at night as it was silent with the windows closed .
Stayed in April 2024
Reviewed: 5 April 2024
Christine
United KingdomThere was no bar or restaurant in the hotel which we didn’t check when we booked to be fair but I would of imagined most hotels have those facilities
Didnt have no breakfast at the property purely as we wanted to have it elsewhere and sightsee. Clean big comfy room also staff very friendly and went out of there way to surprise my mother in law as it was her birthday so they decorated her room and it was just an added lovely treat for her.
Stayed in April 2024
Reviewed: 4 April 2024
Pauline
United KingdomRoom was very small but spotlessly clean with modern facilities.
Location was great, short walk to two main rail and underground stations. Hotel modern and spotless. Good value for money in central London. Staff very friendly and helpful.
Stayed in April 2024
Reviewed: 4 April 2024
Patricia
JerseyI found our room a little bit too small. We only stayed a couple of nights so didn’t have too much clothes / bags. If you have like a weeks worth of clothes large luggage to put away, the hanging area is tiny.
Clean, modern, short walk to Oxford street.
Stayed in March 2024
Reviewed: 4 April 2024
Eime7
BelgiumRoom is too small.
Friendly and helpful staff, good breakfast, great location. Room is very clean
Stayed in April 2024
Reviewed: 3 April 2024
David
FranceFound some small hairs in the bed…
correct, modern good value for price for London standards
Stayed in April 2024
Reviewed: 1 April 2024
Rob
United KingdomOnly minor things. When we were shown to our room, there was no welcome pack - it would have been handy to know that if the guest requires room service, or Do Not Disturb, there is a panel just inside the door that offers that. It can be pressed by mistake whilst looking for the light switch. Also, we were told that breakfast is daily from 0700, on the day of our departure the breakfast was not ready until nearly 0710, which is ok apart from some of the food that should have been served hot, was not.
The hotel is clean and the reception staff were friendly. They took our bags and showed us to our room. The room is compact but functional. The shower room was superb, with complementary washing soaps and toothbrushes. The hotel is a few minutes walk from Edgware tube station, which has excellent links to the city.
Stayed in March 2024
Reviewed: 1 April 2024
Lhcousens
NorwayBigger room
Great location
Stayed in March 2024
Reviewed: 31 March 2024
Ben
AustraliaThere was an issue with customer service where they wanted to organise maintenance to visit our room. After giving us 10 minutes notice, they came back 2 minutes later stressing the need to enter. Bit weird & was uncomfortable for my partner.
Was a really nice facility & was quite clean! Easy access to the room & the upstairs eating area.
Stayed in March 2024
Reviewed: 29 March 2024
Philip
United KingdomThe rooms are compact so you have to be organised and there's no bar as such, although there were plenty of people sitting around socialising in the breakfast area in the evening.
Great Location for Paddington and Marylebone Road area. Everything worked beautifully, freshly decorated and the people were lovely. And a great view from the top floors across the city.
Stayed in March 2024
Reviewed: 28 March 2024
Joanne
United KingdomBathroom door really heavy! (Sounds trivial but was a bit annoying!) Not much room if there had been 2 in a room & not much room to put makeup/ toiletries etc!
Friendly helpful staff, new & clean. Small rooms but well designed. Quiet. Super comfy bed! Good location for access to west end & great value for money
Stayed in March 2024
Reviewed: 28 March 2024
Graham
United KingdomThe advance check in. Completed everything online, but staff did not seem to be aware that there was advance check in! Still wanted a deposit and proof of identity, got a bit frought.
The room was small but spotless and excellently appointed, fruit, different milks and teas. Great shower, comfortable bed. Staff were very attentive.
Stayed in March 2024
Reviewed: 27 March 2024
Lyndarrren2
United KingdomClearing of dishes was slow. I had to ask for a spoon to eat my cereal on three consecutive days, on the third day I was offered a teaspoon! Toaster didn’t toast bread even after putting the bread through twice.
Good choice of breakfast, small dining room which was busy at times. Room was small but it was clean and modern with some good amenities.
Stayed in March 2024
Reviewed: 27 March 2024
Fahad
IrelandLobby area can become a little crowded but this is a small hotel.
New property with tasteful little details in room. The staff, especially Becca at reception, was the picture definition of hospitality and professionalism.
Stayed in March 2024
Reviewed: 26 March 2024
George
United KingdomWe had a twin. The beds were 2 singles. It was a small bed.
Good location. Only 5 minute walk Marleybone station. Room had everything we needed. It was on the small side but that’s London.
Stayed in March 2024
Reviewed: 24 March 2024
Fhaddad
SwitzerlandThe room I was in felt too small even though I was alone. I didn't have much luggage with me, but the large suitcase made it difficult for me to move around. I had to take a giant leap over it just to get to the bathroom. Moreover, when I tried to unfold the table below the TV, I couldn't move around freely.
The building was quite modern, and I did not encounter any issues with the elevator, heating/cooling system, or toilet. In fact, I noticed some unique and advanced features in the hotel that I haven't seen before in similar level hotels. For instance, the curtains in the room can be opened and closed with a simple press of a button located next to the bed. Additionally, the curtains automatically close when you enter the room. The shower has buttons to control both the top and handheld showerheads. The mirror in the bathroom has an option to heat up, which prevents fogging. and you get full toiletries and slippers and all. The TV also can connect to your subscription or mobile phone...it is all modern.
Stayed in March 2024
Reviewed: 24 March 2024
Jane
United KingdomRooms very small Location not great for pubs .
Clean modern
Stayed in March 2024
Reviewed: 24 March 2024
Lorna
SwitzerlandRoom was quite small
Comfy bed and good amenities
Stayed in March 2024
Reviewed: 24 March 2024
Chenxin
United KingdomThe room was small so suitable for solo traveller that don't have a lot of luggage
The location was good and staff were friendly, smooth check in and comfy room
Stayed in February 2024
Reviewed: 20 March 2024
Claire
United KingdomEverything was fine
Location
Stayed in March 2024
Reviewed: 19 March 2024
Charmain
United KingdomA coffee machine that made espresso coffee would have been perfect. The air con room temperature wouldn’t go below 19 degrees and was too warm at times.
Convenient for an awards ceremony on Park Lane. Staff were excellent and helpful in supplying more water and allowing a later check out. I was leant an umbrella when I went out which was much appreciated.
Stayed in March 2024
Reviewed: 19 March 2024
Bianca
PortugalVery clean, really nice staff and good location!
Stayed in March 2024
Reviewed: 18 March 2024
Michaela
AustraliaNothing really.
Staff were so friendly and helpful. For the price there were all the creature comforts you could want from a hotel room, which exceeded my expectations.
Stayed in March 2024
Reviewed: 18 March 2024
Ahmed
OmanSmall rooms not recommended for long stay
The rooms are clean and staff are nice
Stayed in March 2024
Reviewed: 17 March 2024
Laura
United KingdomThe heating and air con wasn’t very good we was constantly either too hot or too cold. We didn’t sleep 1 night cos the room was just way too hot. The room is also very small with not much space to walk round. Me and my partner were having to walk over each other.
It was very clean and the staff were friendly and helpful
Stayed in March 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content