Room was tired needed painting as there was mold

The location

Stayed in November 2023

The lady out is understandably all over the place due to the age of the building and even though we used the lift we still had a lot of stairs to use.

I loved how spacious it was

Stayed in November 2023

Location

Stayed in November 2023

All good

Location amazing and wonderful sea view

Stayed in November 2023

Couldn’t regulate the room temperature.

Location. Basic but comfortable.Friendly staff

Stayed in November 2023

There is a small carpark just next to the hotel which was empty but we couldn’t park there as it was for staff only The girl on reception when we got there looked like she couldn’t be bothered and we felt as if we were putting her out by being there not unfriendly but unwelcoming Then there’s the deco. When you walk in to reception it looks great as it does from outside but when you go up the first flight of stairs it starts to look very tired and worn and it doesn’t get any better in the room either it was painted in what can only be described as battleship grey and I don’t think it was done professionally either. As a professional decorator myself I was thinking of leaving a card The shower handle kept coming off in our hand and the blind in the bathroom was to small for the window and the window in room 23 was leaking but it was an exceptionally wet night Overall it was worth the £75 a night we paid as we had it on offer but I wouldnt pay £150 a night full price if they want it to be a bespoke hotel as they advertise they should redecorate and upgrade the soft furnishings in the rooms and make it more desirable to guests

The location was excellent right in the centre of town and on the sea front the restaurant is the selling point of this hotel with big picture windows overlooking the sea and the breakfast was great The staff at breakfast were very helpful and friendly The bed was comfortable and the sheets were spotless

Stayed in November 2023

no choice of egg for breakfast other than scrambled

sea view being able to hear the sea in the heart of Tenby so great to go anywhere on foot a bath and shower in the bathroom was nice

Stayed in November 2023

All good

Hearing the sounds of the waves

Stayed in October 2023

More choice of breakfast food

I liked the lounge, restaurant area the space and cleanliness of room and staff

Stayed in November 2023

Great location

Stayed in November 2023

The dinner.

Good room with excellent view, hotel gives easy access to town centre and beaches. Excellent breakfast, had dinner on first night but very disappointed, starter fine but main overcooked and all heaped on the plate. Ate out for the rest of our stay.

Stayed in November 2023

Great location views and value for money.

Stayed in November 2023

Great view and close to town

Stayed in October 2023

The curtains were much to long and dragging on the floor ....and it was bad luck that we had one of the rooms that had scaffolding up and when out walking on the beach and looking up at all the hotels it was the only hotel with scaffolding up ...that couldnt be helped as work had to be done ....we did enjoy our stay though and didnt put us off we would stay there again

The room was lovely and big and clean..the staff were very friendly..plus the food was nice as well

Stayed in October 2023

Decor, false walls, extractor fan stuffed with tissues etc are very UK seaside but it all adds character and if it was all perfect it would be twice the price.

Really friendly staff, superb location and views, great breakfast.

Stayed in November 2023

To many stairs

Old charm

Stayed in November 2023

to be honest there was nothing i didnt like

Liked the room overlooking the sea .Its really important to me to have a beautiful view. Loved the restaurant and the staff there were lovely.looking forward to returning soon

Stayed in October 2023

Evening meal, very average and luke warm Room was massive but not alot in it! benefitted from a sofa overlooking the sea maybe

Location is fabulous, couldn't ask for a better sea view

Stayed in November 2023

Room had an amazing view. Hotel is in a cracking spot right in the heart of Tenby town, sitting above the beach. You could hear the tide lapping the shore directly below the room. We were on the top floor but the hotel did have a lift.

Stayed in September 2023

Too many stairs

Fabulous location

Stayed in October 2023

The hotel is in need of updating. Our room had paint peeling off the walls & ceiling, a lick of paint would've sorted this. The curtains are falling off the rail & looked really scruffy, surely this is only a quick job to rectify. The heating was only on for a short time & the Sunday had been raining all day & was cold, so this should've been on, in my opinion. The water was only just warm enough in the shower, particularly in the evening when it was luke warm & it was cold coming out with no heating on either. The room was too dark, there was a small light fitting that is totally inadequate for a room that size (it also had lots of dead flies inside the shade). There were a couple of lamps, but they were only dim & didn't provide enough additional lighting. The day before we arrived, we were sent an email to allow us to check in prior to our arrival & give our car registration number for the car park. However, when we got there we were informed that there is no car park!! The receptionist explained that it's a generic email that is sent by the hotel chain, surely this needs to amended to only apply to their hotels that actually DO have a car park, it's so misleading. There was no housekeeping in our room during our 3 night stay (there was a sign in the bathroom telling us this is the hotel policy, although we didn't know this beforehand). We went out & bought our own toilet paper when it ran out & took our own rubbish out & put it in the public bin in the town.

The location is amazing, overlooking the beach & right in the heart of Tenby. The room was huge, with an excellent view. It was clean and the bed was comfortable. The towels were thick & fluffy. There were excellent tea & coffee making facilities, an iron & ironing board and a safe.

Stayed in October 2023

Lovely room liked the balcony would be beautiful in summer

Stayed in October 2023

2nd time I have stayed here and on both occasions there as been issue's with the bathroom. 1st time shower fell of wall. This time shower not working properly and bathroom window would not close. Not offered any sort of refund.

Location was good. Staff were friendly.

Stayed in October 2023

Room not very nice 😕

Views and food was excellent

Stayed in October 2023

Rooms, restaurant and bar areas where very tied and in need of modernisation

Location was excellent

Stayed in October 2023