Location not too far from everything including beach, station and town. Staff good.

Stayed in May 2024

We paid for a superior double room,when we got to the hotel there wasnt one available.

Great breakfast.

Stayed in May 2024

Carpet stained, a little dated!

Location, Room size, Breakfast

Stayed in April 2024

Breakfast felt very deep fried

Stayed in May 2024

Room needs some TLC, bathroom door didn't close and room smelled damp.

Great location over looking the Bay and lovely walk along seafront to marina and Torquay Town. Good choice of breakfast and friendly staff.

Stayed in May 2024

The bed uncomfortable and to small.

The sea view.

Stayed in May 2024

No dislikes

Close to seafront

Stayed in May 2024

We had four bedded room there was no bedside cabinet near bed by window my bed also a light would be good as no lighting in this area. There was only 3 hangers in wardrobe and no hooks at all ! The shower could do with some anti slip mat it’s a bit slippery and nowhere to hold on or handle.

Fabulous view from our room and restaurant and terrace. Good choice of breakfast very quick service.menu extensive but there is plenty of places to eat elsewhere. The music on terrace although a bit annoying did not go on past 11pm.

Stayed in May 2024

Nothing

Good freindly staff, good breakfast,

Stayed in May 2024

Fish and chips poor quality dry mushy peas.room needs refurbish .furniture old ,curtains need repairs ie eyelets broken.music bass can be heard in room from bar .

Location ,breakfast good,good staff,other evening meals were good.

Stayed in May 2024

Everything

Stayed in April 2024

Admittedly we stayed over Easter Bank Holiday weekend and there was a stag party staying. They (understandably) took over the bar, so it was very noisy. In both our rooms, (so I presume all the rooms), the TV is on a unit right in front of the mirror. Would be much better if the TV’s were elsewhere on a wall bracket as you can’t see in the mirror. The bathroom mirror is good, but it’s high above the sink and you need to be nearly 6 feet tall to see yourself in it! The car park is small and no allocated spaces specifically for people staying in the hotel and no dedicated disabled bays. Anyone coming in to use the bar can use the car park and we got blocked in and had to change our plans as we couldn’t find the car owner who had blocked us. There is a council car park next to the hotel, but you can pay for up to 4 hours, or 24 hours - nothing in between - even with a blue badge. It’s £9.80 for 24 hours. The hotel food is okay. You’re given a time slot for breakfast, but even though we stick to our time, others didn’t, so there seems little point. Easter Monday, the ‘help yourself’ section on the breakfast buffet was shocking. Nothing had been restocked and there were no cups for hot drinks; no coffee, no milk and no bread. We had to ask twice for these to be topped up and when they brought out more bread, it was still frozen. We booked knowing the hotel wasn’t 5*, but that is very basic.

Location is good with amazing views. The hotel staff are quite young, but they are a good team and were very friendly. The beds are very comfortable and the rooms are large.

Stayed in April 2024

Food prices although were reasonable could be very slightly cheaper

Room was great size bathroom clean room clean tea making facilities replaced every day and room tidied each day great views from room bar prices for food and drink reasonable we enjoyed our stay and will definitely be back in the future

Stayed in April 2024

Breakfast. Acceptable but poor range of food - fealtvlike being in a breakfast fast food shop.

Room parking and location

Stayed in April 2024

I was upgraded to a fabulous large room with sea view. Staff are super friendly and the hotel is very good value for money. Will definitely return.

Stayed in April 2024

I could hear people outside my window constantly walking past, I also could hear everything from the room above mine.

The range of breakfast choices was lovely. And my room had a sea view which was lovely

Stayed in April 2024

The rooms were Loverly and spacious but we had the two under the conservatory and lots of banging and cleaning at 1am ish

Location was great, just about got parking space, breakfast included. Obviously had own bar and sports TV

Stayed in April 2024

Beware of parties with very loud techno music taking place in the bar below. They stop at 11 but won't allow you tò watch TV or even read. Avoid if you are not a fan of the genre.

Very large room with armchairs in front of the bowwindow overlooking the beach

Stayed in April 2024

Squeaky flooring, from my room I could hear people walking also talking so not really enough sound proof no other worries though

Location perfect, good sized room with both a double and single bed large picture window with at a push a sea view, nice welcome on arrival from reception and assistance with my luggage breakfast selection OK but no continental

Stayed in April 2024

The Heritage Hotel met all our needs and expectations

Excellent location. Easy check in. Very pleasant helpful staff. The food was very good and a good choice. Would definitely stay again

Stayed in April 2024

bathroom tired. noise from upstairs at 5am

Location good and staff friendly

Stayed in April 2024

Cleaning could be a bit better in the bedroom and toilet

Great breakfast choice location good

Stayed in April 2024

Hair dryer in room did not work, dusty extrator fan in bathroom. Had to Auto tune my tv.

Friendly helpful staff, good food, good facilities, all within the walking distance of entertainment.

Stayed in April 2024

Main bedroom light was hanging down on wires!

Comfy room Great view of the sea Powerful hot shower Decent breakfast

Stayed in April 2024