Hambrough Road, Ventnor, PO38 1SQ, United Kingdom
#38 of 81 hotels in Ventnor
Guests' ChoiceBased on 271 hotel reviews
8.3Cleanliness
8.8
Comfort
8.8
Location
9.4
Facilities
8.2
Staff
9.3
Value for money
7.7
Free WiFi
7.8
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End of dialog contentReviewed: 21 May 2024
Sarah
United KingdomThe decor in the bedrooms could do with an update as a bit tired.
All colleagues in hotel were all very good. Food at the restaurant was super and great to see the chef come out and talk us through the menu we had. Views from the bedroom were great.
Stayed in April 2024
Reviewed: 19 May 2024
Andrew
United KingdomLocation, lack of communial space
Friendly staff
Stayed in May 2024
Reviewed: 15 May 2024
Sue
United KingdomRooms a little dated
Location and Restaurant
Stayed in April 2024
Reviewed: 4 May 2024
Pat
United KingdomAnswered in the above
Location great,staff great just outside furniture just need a little bit of tlc but really enjoyed the stay and would book again and the food was outstanding
Stayed in April 2024
Reviewed: 3 May 2024
Christian
PhilippinesDisappointed that our bed was a combined 2 single beds. I felt the gap in the middle of the bed. It felt really uncomfortable. Towels smelled a bit funny.
I liked the location. Room size is excellent. Food tasted amazing although a bit small in portion for a full english breakfast.
Stayed in May 2024
Reviewed: 27 April 2024
Colin
United KingdomRoom needed a bit of TLC. Lack of visibly available staff on occasions.
Excellent location good food
Stayed in April 2024
Reviewed: 24 April 2024
Hans
United KingdomThe only downside was that our stay had a distinct 'out of season' feel to it, which is strange, given that we are in mid-late April now. We had not planned on having dinner at the hotel, but were informed upon check-in that the restaurant would not be open for dinner. We did not know this in advance and could potentially have left us with a bit of a problem. Having returned from dinner elsewhere later that evening, the hotel felt rather deserted. Other than the lady at the check-in desk, we did not see any other guests or hotel staff at all, until the next morning during breakfast.
Almost everything regarding our stay was wonderful and as we expected; the staff were friendly, the room was clean, comfortable and came with a lovely view, the breakfast was a delight. We would love to come and stay again, but only when the summer season is well and truly underway.
Stayed in April 2024
Reviewed: 13 April 2024
Lynne
United KingdomNothing
The continental breakfast was good. The location was excellent.
Stayed in April 2024
Reviewed: 31 March 2024
Ann
United KingdomThe rooms were expensive. Breakfast started at 8.30am, maybe 8am would have been better.
the staff was very helpful and made my stay. The room was very nice with all the things I needed. For the price of the room and as the hotel has a noted restaurant, I felt there should have been homemade biscuits for the coffee tray in the room. The breakfast was excellent, the ingredients were of a high quality.
Stayed in March 2024
Reviewed: 20 March 2024
Toby
United KingdomLovely setting, especially when the sun came out!
Stayed in March 2024
Reviewed: 4 March 2024
Lindsay
United KingdomCleaning away the black mould around the window frames. A better choice of evening meal and not the same choices every night.
The hotel was very well placed for the town. The staff were very friendly and accommodating. The bedrooms were a really good size with sofas and chairs to relax in. Wonderful sea views and balcony. Food was of a very high standard.
Stayed in March 2024
Reviewed: 23 February 2024
Marcus
United KingdomSituated in a lovely location right next to the sea, and walking distance to a few shops and restaurants. The staff were very friendly, welcoming and helpful. The view from the sea view room was amazing. The breakfast was very good.
Stayed in February 2024
Reviewed: 3 December 2023
Rhona
United KingdomWindows a little drafty. One very big bath towel, one quite small.
Comfortable room and very friendly staff
Stayed in December 2023
Reviewed: 21 November 2023
Jon
United KingdomHad the only room without a sea view !
Staff and food
Stayed in November 2023
Reviewed: 16 November 2023
Peter
United KingdomThe accounts system was poor and disorganised.
Breakfast excellent. Dinner sublime
Stayed in November 2023
Reviewed: 16 September 2023
Barry
United KingdomParts of the bedroom needed some TLC as the furniture was tired and the paint around the window needed some restoration.
The hotel location and reception were both excellent. The room was perfectly positioned with wonderful views over the harbour. The bed was comfortable and the room was quiet. The breakfasts were lovely
Stayed in September 2023
Reviewed: 4 September 2023
Peter
United KingdomParking was a bit limited. No lift. Shower needs a hand rail as bath can be quite slippy. Toilet flush system was temperamental.
Size of the room and the sea view. Dining experience very good with very attentive staff.
Stayed in September 2023
Reviewed: 19 August 2023
Sarah
United KingdomNothing to improve
The views, the comfy bed and large room, the closeness to the beach in venthor.
Stayed in August 2023
Reviewed: 17 August 2023
Wendy
United KingdomWould have preferred a room with a sea view but didn't realise that when I booked it so should have checked it first. Have no complaints though.
Staff very helpful and nice, nothing was too much trouble. Breakfast was very good.
Stayed in August 2023
Reviewed: 22 July 2023
Agnese
United KingdomMattress had a dip on one side, didn’t have any sleep. Breakfast service very alive but food was delicious. Cleanliness could be better, lampshade was very dusty what was right in front of you when you lay down on your bed. Bathroom didn’t feel clean, marks on panel around toilet, shower room with build up limescale, bath tub water temperature was keep changing from very hot to cold
Nice view, bright room, perfect location, very quiet. Stuff member who checked us in, wry professional and lovely lady.
Stayed in July 2023
Reviewed: 14 July 2023
Debra
AustraliaLovely place. Breakfast area and service impeccable Lovely view from balcony.Perfect location close to town and beach
Stayed in July 2023
Reviewed: 12 July 2023
Sarah
United KingdomThe communal areas are due a freshen up on paint and decor if they are to match the standards of the rooms, food, drink and service.
Staff, rooms, food, wine cocktails amazing
Stayed in July 2023
Reviewed: 10 July 2023
Julia
United KingdomI had some problems with the tv… but they sorted it.
Location and excellent meal at hotel too.
Stayed in July 2023
Reviewed: 29 June 2023
Ray
United KingdomA rather brisk approach from one of the staff when ordering breakfast. You felt you should only order very few items from the menu. Didn't seem generous considering the price paid for the accommodation.
Superb room with balcony and lovely view. All very comfortable. We also had a wonderful nouvelle cuisine meal from Matthew Tomkinson - chef - at the hotel one evening. Very expensive but well worth it!
Stayed in June 2023
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