Catherine Grove Greenwich , Greenwich, London, SE10 8FR, United Kingdom
#337 of 1,017 hotels in London
Guests' ChoiceBased on 2682 hotel reviews
8.2Cleanliness
8.8
Comfort
8.8
Location
8.3
Facilities
8.4
Staff
8.9
Value for money
7.9
Free WiFi
8.6
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End of dialog contentReviewed: 10 January 2024
Christoph
SwedenI was impressed by the beautiful room and thankful for the helpful and nice staff.
Stayed in January 2024
Reviewed: 6 January 2024
Eva
BelgiumSome other visitors were very loud.
The staff is fantastic !! So helpful at any time. We felt like kings & queens. 😁 Very good breakfast and delicious cookies on our arrival.
Stayed in January 2024
Reviewed: 5 January 2024
Donna
AustraliaNo fridge in your room... which was bad. So I couldnt buy milk for my tea. Or keep my water. I hate those long life milks. I love my cups of tea.. I didn't like if you didn't book your breakfast the second you checked in, you couldn't get discount even if you told them the night before. All the other double Tree's we could tell them the night before and it was ok. You could also bill it to the room, which you couldn't do here. And the breakfast was the wasn't as good as Dublin or Hyde Park. It was just ok. There was mis communication cos 1 staff member said it was ok. But the others said no. Especially seeing we were sick. My hubby only had a plate of fruit and a cuppa tea.. I realise that doesn't matter but $40 each for that is a bit ridiculous I thought. Anyway my booking.com said I should be getting free breakfast as I jumped a level but it didn't happen.. Anyway I won't be using them any more.. So I won't be misinformed again.
I loved the position it was great proximity to everything. Some of the staff were amazing, others were just ok. The front office guy with the beard was great. As were the two bar staff. All the rest were just ok.. I love the pillows and bed was awesome
Stayed in January 2024
Reviewed: 4 January 2024
Chris
United KingdomMinor point but only steps to car park, with no ramp
Lovely decor and friendly staff
Stayed in January 2024
Reviewed: 2 January 2024
Skayyy
United KingdomStaff were really good especially fernandez, made us feel very comfortable and happy
Stayed in January 2024
Reviewed: 2 January 2024
Jiri
Czech RepublicMissing toilet brush
Gym and breakfast
Stayed in January 2024
Reviewed: 1 January 2024
Jon
United KingdomWould be nice if there was a pool and additional ev charging spaces
Friendly staff. Clean tidy rooms and open spaces
Stayed in January 2024
Reviewed: 28 December 2023
Laura
United KingdomA larger bed
I was a little disappointed that it was only a double bed, however everything else was fine
Stayed in November 2023
Reviewed: 23 December 2023
Łukasz
PolandThe room I stayed in was small. Sounds were coming to me from the next room.
The hotel is in an older style but provides all the necessary amenities. It is in a good location and provides great service. The staff is very helpful.
Stayed in November 2023
Reviewed: 22 December 2023
Brendan
IrelandLift was only working intermittently
Clean, with friendly staff
Stayed in December 2023
Reviewed: 20 December 2023
Rushell
United KingdomDoesn't always feel safe walking around there after dark and prices seen to vary greatly depending when I book
Always lovely rooms and excellent breakfast
Stayed in November 2023
Reviewed: 17 December 2023
Serushka
South AfricaNo ramp for luggage at front door
Comfy and clean
Stayed in November 2023
Reviewed: 15 December 2023
Agnieszka
NetherlandsI got a room at the ground floor, noise coming from people working at the bar was obnoxious. In the morning staff started hovering the hall at 7am. Lighting in a bathroom was poor.
Spacious room, good breakfast options.
Stayed in December 2023
Reviewed: 14 December 2023
David
United KingdomOn the seventh floor 703 after midnight got a little noise from what seemed like above sort of like a dishwasher
Clean and comfy Loved the cookies on arrival
Stayed in December 2023
Reviewed: 11 December 2023
Lee
United KingdomExcellent
Stayed in November 2023
Reviewed: 10 December 2023
Sarah
United KingdomAvoid room 211, the room over looked about 20 air con units. Would have been nice to have our room cleaned.
Location was OK. Easy train links. Room was clean however we didn't get are round cleaned/made up during our stay which was a bit disappointing not to get clean towels etc. Reception staff very friendly.
Stayed in December 2023
Reviewed: 6 December 2023
Kevin
United KingdomMaybe it's a Nort, South thing, but staff quite “cold”........pressure of work maybe?
Location to our project.
Stayed in December 2023
Reviewed: 5 December 2023
Cameron
IrelandThe bathroom was completely lacking in privacy and very small. The fact that you cannot call and talk to anyone in the hotel. The only number you are given is for a general call centre and so it is not possible to discuss specific requirements, needs or requests with the hotel itself. I had to send someone who lives locally to the hotel to confirm directly with them my requirements. (Hotel was able to accommodate what the call centre said was not available/possible, although previous experience had shown it was fairly run of the mill for the hotel). This general number for all enquiries, to a remote and detached call centre would stop me booking this hotel in the future.
The room was good for us as a family. Hotel accommodated our request for a family room(when a friend who is based locally went to the hotel to request it directly).
Stayed in December 2023
Reviewed: 27 November 2023
Glenn
United KingdomOur room on level 2 was adjacent to the hotel's air-conditioning units, so the room was noisier than normal. Air conditioning was a little noisy.
Fantastic staff, very professional, warm and understanding of customer needs, very helpful - excellent. Nice looking Hotel, it had a lovely pleasant smell, great bar area and lobby area. Very comfortable beds, decent looking rooms although on the small side. Good shower. Car parking at the rear of the hotel nice and secure - although very small. Very close to Greenwich main centre and also the DLR train station., only a short 5 min walk away. Nice free warm chocolate cookies when you arrive at reception!
Stayed in November 2023
Reviewed: 26 November 2023
Julie
United KingdomWe were in room 39. It was cold even with the heating on and the bathroom was absolutely freezing.. I’d love to stay there again but on another room…
Location was fab, the bar area was lovely. Breakfast was good too!
Stayed in November 2023
Reviewed: 20 November 2023
Julie
United KingdomGenerally excellent but on a personal note the pillows were too thin and soft for me
Bar area was lovely and rooms nice
Stayed in November 2023
Reviewed: 14 November 2023
Joanne
United KingdomExcellent location for O2 Arena.
Stayed in October 2023
Reviewed: 13 November 2023
Roisin
United KingdomRoom was on the small side
location was good breakfast good polite staff
Stayed in November 2023
Reviewed: 10 November 2023
Vikas
BahrainOnly connectivity is with DLR if using public network...in case of disruption it can be challenging
Very cozy atmosphere and extremely helpful staff.Great breakfast
Stayed in November 2023
Reviewed: 9 November 2023
Jeremy
United StatesOur parking reservation request while showed on the booking was not available, we had to park on the street. Had to do a few circles before we found a spot. Hassle after a full day.
Great location walking distance to city center. The rooms are not massive but have everything you need. Bed very comfortable. Had an issue with toilet the maintenance crew came up almost immediately and sorted out - thanks !
Stayed in September 2023
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