The lifts

Nice brakfast

Stayed in March 2024

The staff at breakfast were disinterested and distracted, the food was overcooked, for example the potato scones were that hard I couldn’t cut through them. On the second day of our stay I went up first and there were no plates, I finally managed to get someone’s attention who went to alert someone who then came out behind the counter and placed a pile of plates in the middle of the hot plates, this led to everyone (myself included) squeezing through the middle to get a plate then leaning over others to get food as there was no clear direction of travel, the tongs for lifting items were being used to pick up more than one item and were all greasy, there were also 3 sets on one tray. When my husband went up he was “told off” for using the tongs for the beef sausages to lift pork sausages or vice versa, this would have been understandable had the tongs been separated and clearly marked however that was not the case and they were being used for all items as noted above. The whole time I was there I only saw one person behind the counter and that was to lift plates, so it might be helpful to have someone overseeing the hot food and maybe plates at one side to give a clear direction of travel.

Beautiful hotel, perfect venue for a visit to Glasgow. Staff in reception were lovely and very welcoming. Staff in the Champagne bar were all lovely and the service there was excellent. Our room was lovely and we were welcomed with a bottle of Prosecco and a lovely card from Kenan at the front desk wishing us a happy wedding anniversary. 😊 thank you so much for giving us another memorable anniversary.

Stayed in April 2024

Didn’t eat in the hotel

Stayed in March 2024

When my wife booked, the price included dinner and breakfast but when we arrived we were told we had a £40 voucher for dinner?!? This was never stated in the booking process. We were so disappointed when it turned out that ‘dinner’ was basically a bar menu in the champagne lounge or a very limited set menu. My wife had booked this for my 60th birthday so it was supposed to be special so when your told dinner is included you can imagine how disappointed she was that we weren’t receiving a nice dinner in a nice restaurant.

The room was lovely, nice and big, clean and cosy and the breakfast was good.

Stayed in April 2024

Dinner menu was a bit limited , champagne bar was a little chavvy !

Location was great . Toiletries were top class !

Stayed in March 2024

No real guidance at check in to what what other facilities the hotel offers.

The bed was very comfortable and shower very good.

Stayed in March 2024

Sadly the view was of the glass roof of the train station

The room was very comfortable, beautiful building, excellent and friendly staff

Stayed in April 2024

Daniel was amazing helping us book a cab for our family in Easter Sunday. He really made the next day effortless!

Stayed in March 2024

Nothing.

Place was lovely and clean, every staff member we spoke to were so nice and friendly, excellent location. Bed was comfy. Room (201) was really big and quiet too. We had room service breakfast as well and it came bang on time and was great.

Stayed in April 2024

There were quite a few homeless people outside the hotel and a lot of construction but this is not really the hotels fault.

The room was nice and big with tall ceilings and comfortable furnishings. The location is super convenient and staff was very friendly.

Stayed in April 2024

Location ideal hotel great would come back anytime

Stayed in March 2024

The staff totally made the stay!

Stayed in March 2024

All good

Everything

Stayed in February 2024

Nothing

Perfect location. Very quiet and comfortable. Warm and cosy!

Stayed in April 2024

There was nothing we didn't like

Everything

Stayed in April 2024

Don't know

Great location

Stayed in March 2024

Breakfast was a bit scrappy - delivery of hot drinks by staff may make it more efficient as long waits to use ten and coffee machines. Maybe a bigger room for breakfast too would work. Food was great though.

Stunning building and the rooms were really lovely.

Stayed in March 2024

Excellent facility great staff good food

Stayed in March 2024

Slight noise coming from the corridor…not sure if there was a boiler room or something at the other side of the corridor

Lovely big rooms which were clean and modern

Stayed in March 2024

Nothing

Breakfast was good.

Stayed in March 2024

N/A

Service and location, spot on. A modern facility in a busy area that provides an oasis of calm and sanctuary.

Stayed in March 2024

I loved everything!

Impeccable , warm and inviting Staff were so friendly and helpful Great night sleep very comfortable

Stayed in March 2024

Central, clean and comfortable

Stayed in March 2024

The room did smell damp

Room was spacious beds comfortable . Yea and coffee facilities were good

Stayed in March 2024

Nothing really comes to mind as everything I needed was available.

Being an old hotel, the rooms are of a very good size with high ceilings. The decor has been tastefully carried out with a lot of attention to detail. The bed was very comfortable. The bathroom was also of a good size with a shower mat provided for safety. I chose the hotel for its location and was pleased that there was direct access to Central station. Breakfast was excellent, although it is quite a walk from the main reception area of the hotel, but an enjoyable walk, giving time to take in the architecture of the building. I liked the theme of the bar and the fact it looked out directly onto the station concourse.

Stayed in March 2024