Ness Bank, Inverness, IV2 4SG, United Kingdom
#327 of 358 Holiday rentals in Inverness
Guests' ChoiceBased on 318 apartment reviews
7.2Cleanliness
7.7
Comfort
7.6
Location
9.0
Facilities
7.4
Staff
8.3
Value for money
7.2
Free WiFi
7.0
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End of dialog contentReviewed: 28 June 2024
Shivani
United KingdomWe stayed for 3 nights, it would have been nice if housekeeping team could clean up the toilets & kitchen atleast once. The bin bags were full, so I requested at the reception on day 2 and was told that it will be done. However, when I followed up on day 3, I was told that there will be a separate charge for just tidying up the kitchen & taking the trash out. We were staying for 3 nights so it was quite disappointing
The location was great and staff was courteous. Checkin was swift, so was the checkout. Comfy beds & cosy place for two couples and one child.
Stayed in June 2024
Reviewed: 26 May 2024
Penny
United KingdomAlthough the appartment is described as serviced above the door and on Booking.com it isn't cleaned while you are staying there. This includes no change of towels or emptying of bins. So in effect the servicing is only when you leave the appartment. There wasn't any any equipment for us to clean, no dustpan and brush or extra bin bags left or instruction on where to take waste if the bin became full. If a self catering appartment is not serviced these things are needed in case of fullbins or spillages of food etc. I did feed this back to reception and their response was very positive advising they would put these items into the appartments.
The appartment is a great location. A few minutes walk from the town centre and near place to walk my dog like the Ness islands. The appartment was clean when we arrived. Any queries I had were quickly cleared up by the staff who were very helpful. The kitchen had utensils needed and we cooked there every night appart from the last night when we ate out.
Stayed in May 2024
Reviewed: 15 May 2024
U
SwitzerlandCleaning wasn't done properly. f.e. We found a whole set of used fake nails in our shower
Close to city center
Stayed in April 2024
Reviewed: 13 May 2024
Caroline
BelgiumThe noise from the boiler in the bedroom ! Yes, behind the door of the closet :/ The door of the shower in bad shape . The very poor condition of the stove . Unusable. We went to the desk asking for another one, but in the same extremely bad shape . No way to cook .
The location and the facilities- dinner- breakfast
Stayed in May 2024
Reviewed: 29 April 2024
Mr
United KingdomBreakfast wasn't the best. Staff are young. My wife had a tea pot with no tea bag in it.
Staff are really friendly. Location is great for getting about inverness
Stayed in April 2024
Reviewed: 16 April 2024
Joanna
United KingdomThe livingroom / kitchen area was tiny for an apartment meant to sleep 7 people. The kitchen was not well equipped compared to other apartments that I've stayed in,
It was a good central location for the city centre. The beds were comfortable and clean.
Stayed in March 2024
Reviewed: 16 April 2024
Alison
CanadaStaff was amazing. Apartment was cute.
Stayed in March 2024
Reviewed: 14 April 2024
Rhonda
United KingdomApartment is a bit dark but not an issue. No mirror in second bedroom. We had a problem with the shower drain blocking and potentially flooding the bathroom. We asked for house keeping to fix it but it took 24hrs for someone to arrive.
Location brilliant. Any staff we met were very pleasant. Apartment well equipped.
Stayed in April 2024
Reviewed: 2 April 2024
Eleni
United KingdomBreakfast was great, location is super and the stuff was very helpful and polite
Stayed in March 2024
Reviewed: 6 March 2024
Alister
United KingdomThis is being picky. Bed was a bit soft. I realise it’s personal preference but it didn’t suit me.
Great central location with car park. We’ve stayed at Glen Mohr several times and love that it is on the river. Apartment was very nice. Great shire room and kitchen.
Stayed in March 2024
Reviewed: 19 February 2024
Debbie
United KingdomBathroom looked tired (flaky paint, shower seal moulding, shower door really stiff), being in a lower apartment ment that you could hear every time someone moved upstairs.
Lots of space, great location, clean, everything you needed to hand. Lovely staff.
Stayed in February 2024
Reviewed: 27 January 2024
Margaret
United KingdomI felt it could be cleaner and needed painted
N/A for my say
Stayed in January 2024
Reviewed: 6 January 2024
Clare
United KingdomStaff at reception could have been a little more informative about the hotel and the area. We had to figure it out for ourselves. Finding the apartment you are staying in is a bit complicated but once you have worked it out you are ok.
Location is great. Very spacious apartments. Beds are excellent and comfortable. Late checkout of 11am a bonus.
Stayed in January 2024
Reviewed: 5 January 2024
Christopher
United KingdomExcellent location, great value for money all the staff we encountered were very polite and helpful. Love the selection of beer from the onsite brewery. Overall well recommended.
Stayed in January 2024
Reviewed: 30 December 2023
Shannon
United KingdomThe bathroom shower felt dirty, the shower door was extremely difficult to slide and most the time we could only get it open about 30cm. I did advise reception of this during check out. The living room furniture felt very basic and dated. There was no comfort or homely atmosphere in that room.
Location and Facilities for the hotel were great. Car Park on site was also very handy.
Stayed in December 2023
Reviewed: 28 December 2023
Karina
United KingdomThey need to do something about the heating. Last time, the radiators in the bathroom didn't work, and it was freezing, and the room radiator made terrible noises all night. This time, it all worked, but the room was still cold.
We always stay here , the location is great, the beds are so comfy and the rooms are so nice and clean.
Stayed in December 2023
Reviewed: 16 December 2023
James
United KingdomApartment could do with refurbishment. Carpets were worn, chipped paintwork on doors etc, tired looking kitchen. It may be that this apartment will get upgraded as there were workmen refurbishing other apartments on site.
Excellent central location. Apartment was enormous, two big double bedrooms , big bathroom with bath and separate shower. Ample car parking.
Stayed in December 2023
Reviewed: 2 December 2023
Daniel
United KingdomThe beds were not especially comfortable and despite asking for the sofa bed to be made up for us this had not been done. The access to the apartment was with a magnetic key card (like a hotel room) but for a door that opened directly on to the street, which didn't feel very secure.
The space was clean. The apartment was conveniently located. The facility has a car park. It is reasonably priced for the standard of accommodation.
Stayed in November 2023
Reviewed: 27 November 2023
Danielle
United KingdomNoise from bar could be heard quite clearly. Windows on ground floor could benefit from nets to give privacy when curtains open.
Staff were excellent, great location in town centre, nice modern decor
Stayed in November 2023
Reviewed: 26 November 2023
Anne
United KingdomThings that would make it better - high chair in apartment or stair gates Bedroom upstairs Lots of steps down to apartment - awkward with young child/pushchair Late check-out request but door keys cancelled at 11.00am (stopped working so assume this is what happened) Funny step in flooring to downstairs bathroom trip hazard
Spacious apartment Late check-out available @ £20 per hour to 2.00pm
Stayed in November 2023
Reviewed: 23 November 2023
Steven
United KingdomThere was the room above us being let by a stag do, they were up all night partying and did not allow us any sleep - nothing was done about this which was unfortunate.
Stayed in November 2023
Reviewed: 18 November 2023
Janina
United KingdomIt’s so big that although the heaters are on it’s not very warm and cosy although the shower was amazingly warm
Spacious and clean
Stayed in November 2023
Reviewed: 9 November 2023
Pamela
United KingdomThe carpark was full and had to park across the bridge as there was no spaces atall
Great apartment
Stayed in November 2023
Reviewed: 4 November 2023
Ali
BelgiumLocation, comfortable beds.
Stayed in November 2023
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