59-61 Frenchgate, Richmond, DL10 7AE, United Kingdom
#5 of 6 hotels in Richmond
Guests' ChoiceBased on 261 hotel reviews
8.5Cleanliness
9.2
Comfort
9.2
Location
9.3
Facilities
8.5
Staff
9.3
Value for money
7.9
Free WiFi
7.9
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End of dialog contentReviewed: 22 September 2024
Kerry
United KingdomIt’s irrelevant really as we found out it’s closing in a week. But it’s just beginning to look a little tired. Carpets , decoration etc.
We have stayed before. Beautiful old building
Stayed in September 2024
Reviewed: 11 September 2024
Benjamin
United KingdomExceptional breakfast, room was spotlessly clean and the service from all staff was fantastic
Stayed in September 2024
Reviewed: 7 September 2024
Robert
United KingdomTv didnt work, locking up at 11 with no further facilities available
Food excellent, staff lovely, beautiful building
Stayed in September 2024
Reviewed: 24 August 2024
Mark
United KingdomExcellent small hotel with firendly helpful and efficient staff. Room was comfortable and welcoming. Location for the amenities of Richmond is superb.
Stayed in August 2024
Reviewed: 22 August 2024
Leanne
United KingdomBeautiful location very clean and staff was lovely bed was so comfortable the free standing bath was the icing on the cake
Stayed in August 2024
Reviewed: 11 August 2024
Hamish
United KingdomNothing to say
The location. The staff were helpful and friendly.
Stayed in August 2024
Reviewed: 8 August 2024
Paul
United KingdomFor a high value room we have had far better the room was amazing but pretty rough around the edges especially for the price of £280 per night.
Great location and nice staff
Stayed in August 2024
Reviewed: 6 August 2024
Robtheunread
United KingdomShower was compact and it took a bit of trial and error to find out how the thermal valve worked
Staff were very friendly and helpful, good breakfast cooked to order. Room was made up while I was having breakfast, the tea. coffee, milk, hot chocolate, biscuits were resupplied daily. I was with other members of my family and we were all made to feel very welcome.
Stayed in August 2024
Reviewed: 29 July 2024
Rose
United KingdomNothing
Clean, functional, comfortable and well laid out. Staff were very friendly and efficient . Excellent location.
Stayed in July 2024
Reviewed: 29 July 2024
Nick
United KingdomThat we couldn't have spent longer there....
Fabulous, delightful and helpful staff, couldn't do enough to ensure our stay was memorable. Beautiful location down an historic cobbled street in Richmond. Great recommendations for evening meal, didn't disappoint....Fabulous breakfast (loved the Eggs Benedict!), couldn't have been more helpful in storing cheese we had returned with from a cheese course in nearby Reeth (run by the irrepressible Simon Lacey, check him out too!) and supplied copious quantities of newspaper the following day to wrap up the cheese and keep it cool for the long journey home (thank you, Melissa!)
Stayed in July 2024
Reviewed: 25 July 2024
Ian
United KingdomRoom spacious, large bathroom, breakfast was excellent.
Stayed in July 2024
Reviewed: 14 July 2024
Derek
United KingdomExcellent breakfast and ideally situated. Staff friendly and polite.
Stayed in July 2024
Reviewed: 9 July 2024
Matt
United KingdomNothing all was perfect
very pleasant hotel in a lovely setting. staff were very helpful and friendly. Great hotel.
Stayed in June 2024
Reviewed: 6 July 2024
Nicholas
United KingdomBeautiful decor. Outstanding breakfast and most welcoming host.
Stayed in July 2024
Reviewed: 30 June 2024
Lee
United KingdomBathroom was a but tight
Excellent customer service, lovely location, easy parking.
Stayed in June 2024
Reviewed: 30 June 2024
Wendy
AustraliaStaff welcoming and helpful. Being waited on for breakfast was lovely and food good.
Stayed in June 2024
Reviewed: 17 June 2024
Stephen
United KingdomGood location. Staff were so friendly and nothing was too much trouble. The hotel was clean and comfortable and a super breakfast to finish off our stay. I'm already booked up for next year!
Stayed in June 2024
Reviewed: 15 June 2024
Graham
United KingdomThe restaurant wasn't operational during our stay but we were directed to a nearby Italian restaurant.
A warm welcome on arrival after a 6 hour plus journey. Our rooms were ready and inviting. We had a drink in the bar with great service before going out for dinner to a nearby Italian restaurant. Nice and quiet for the night's stay and a great breakfast to send us on our way the following morning.
Stayed in June 2024
Reviewed: 15 June 2024
Nick
United KingdomNothing really to grumble about here
This is a smaller hotel with a nice homely feel about it. Located in a very quiet part of town, it was ideal for a peaceful night's sleep in a very comfortable room. The breakfast was good and cooked to order. The staff were very helpful. They have a car park at the back, but it would be difficult to find, hence a top tip here is to get directions beforehand.
Stayed in June 2024
Reviewed: 27 May 2024
Tracey
United KingdomThe room we booked (standard double, without breakfast) on booking.com stated private bathroom. We were told when we checked in that it didn’t have a private bathroom but had a shower head coming out the wall. We were told by the gentleman on reception that he would upgrade us to a superior double with not having a private bathroom, however, we had to order a breakfast from him to get the superior room. We ordered the breakfast even though on our confirmation it stated standard double with private bathroom.
Hotel was central. Our upgraded room was lovely, very spacious, clean.
Stayed in May 2024
Reviewed: 24 May 2024
Alastair
United KingdomJust the room size
Great welcome staff excellent as was the breakfast. Room was nice although a little small. Shower was really good as were the toiletries rovided
Stayed in May 2024
Reviewed: 22 May 2024
Philip
United KingdomNothing. Only small issue was slower internet coverage throughout the hotel, and our room would benefit from additional lighting.
Georgian property situated on a lovely street in the centre of Richmond. The hotel is well appointed with a lounge and breakfast area for guests. We booked a large executive double room which was very comfortable, with excellent en suite facilities. All of the hotel was clean, and breakfast was of good quality with a full range of traditional and continental options available. All staff were courteous and friendly during our stay.
Stayed in May 2024
Reviewed: 20 May 2024
Susan
United KingdomReally comfortable, lovely ambience with attractive furnishings especially in the lounge area. Friendly welcome
Stayed in May 2024
Reviewed: 15 May 2024
Martin
United KingdomThought it was high price, particularly the breakfast at nearly £17 and a glass of wine on the wine list was very high. Weatherspoons just around the corner!! When the sun is up, you're up as blinds do not block the light and room extremely hot later on in the day. Disappointed for friends who were put in the Annexe with no en-suite and damp and mould on the walls of their room. Totally Unacceptable and spoilt the ambience. They were moved having complained but had to pay a £20 daily supplement for an available upgraded room.
Location was ideal for our purpose of a family wedding weekend. Especially as I was travelling with friends who rented Air B&B opposite
Stayed in May 2024
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