2 The Avenue, Ealing, London, W13 8PH, United Kingdom
#102 of 1,017 hotels in London
Guests' ChoiceBased on 2027 hotel reviews
8.8Cleanliness
9.1
Comfort
9.1
Location
8.9
Facilities
8.9
Staff
9.4
Value for money
8.8
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 23 June 2024
Fran
United KingdomMy daughter and I returned to the property late on after an event at Wembley and were unable to get a snack or refreshment in Hotel which was disappointing. Although there was bottled water in room which helped!
The Hotel was lovely - room facilities were great. Small bathroom but lovely products available. Bed was extremely comfortable and air temp spot on. Good selection for breakfast and staff were pleasant.
Stayed in June 2024
Reviewed: 23 June 2024
Fern
United KingdomNothing not to like
Loved the location perfect for us visiting a family member .The bed was super comfy, perfect nights sleep and breakfast was amazing. 10/10 staff also very friendly will definitely be returning in future
Stayed in June 2024
Reviewed: 20 June 2024
Michelle
United KingdomThere was nothing I didn't like.
I can't say enough about the staff at this hotel. Each and every staff member went above and beyond. They truly are the hotels biggest asset. I love the "feel" of the place. I prefer old world charm and The Drayton is loaded with it. The room was nicely appointed and the bed was comfortable.
Stayed in June 2024
Reviewed: 18 June 2024
Sam
United KingdomNothing personally, my colleague said their room had a slight smoke smell but that’s more on the previous guests than the hotel.
Brilliant, lovely staff, friendly environment, delicious food and most of all a comfy bed.
Stayed in June 2024
Reviewed: 15 June 2024
John
United KingdomThe Drayton Court is a friendly stylish environment with comfortable rooms, great food, and fab staff.
Stayed in June 2024
Reviewed: 7 June 2024
Anthony
United KingdomTables carpet In breakfast area would benefit from a Deep clean
Great breakfast
Stayed in June 2024
Reviewed: 6 June 2024
Sally
United KingdomNothing really.
Lovely room, great location and good value. The breakfast was tasty.
Stayed in March 2024
Reviewed: 6 June 2024
Bradley
United KingdomI liked everything
Staff were amazing
Stayed in June 2024
Reviewed: 3 June 2024
David
United KingdomNothing
Location and facilities.
Stayed in May 2024
Reviewed: 2 June 2024
Robert
United KingdomLeaving
Everything about the stay was brill. We travelled with our pouch, Husky/Akita cross, and had a really relaxing stay. The outside area looked fantastic, just a shame the weather didn't lend itself to us eating outside. Food was brilliant, good choices on the menu. All staff were brilliant. Will defo stop here again.
Stayed in May 2024
Reviewed: 28 May 2024
Ramya
United KingdomI think the only thing I would recommend they improve is the WiFi
I always love stating here! The staff and super friendly and helpful and the rooms are always cleaned to perfection!!
Stayed in May 2024
Reviewed: 27 May 2024
Stephen
United KingdomSome tiny leak in the ceiling above the bed in room 26. Range of meals in the bar small.
Lovely decor, lovely place. Very attentive friendly staff. Fab breakfast. Really enjoyed it.
Stayed in May 2024
Reviewed: 23 May 2024
Aidan
United KingdomStaff were fantastic and the breakfast was superb.
Stayed in May 2024
Reviewed: 22 May 2024
Claudia
United KingdomStains on the headboard and room a bit tired - but was still comfortable and pleasant.
The Beer Garden was amazing and plenty of seating available. Breakfast was outstanding - I don't even eat bacon but the bacon was crispy perfect! Would go back just to have the breakfast again :)
Stayed in May 2024
Reviewed: 22 May 2024
Dana
United StatesI can’t think of anything that was negative.
Very comfortable atmosphere.
Stayed in May 2024
Reviewed: 21 May 2024
Craig
United KingdomThe room was great for the price.
Amazing junior suite room
Stayed in May 2024
Reviewed: 21 May 2024
Brenda
United KingdomNothing at all.
Really comfortable and homely. Situated close to rail links. Fabulous garden and lovely bar/lounge. The room we stayed in was perfect. Breakfast was delicious. We brought our dog too.
Stayed in May 2024
Reviewed: 15 May 2024
Jelena
PortugalWhat a lovely place to stay, cozy and full of character! They kindly let us check in early. The room was on the smaller side, but comfortable, well-lit (two huge windows) and well-equipped with everything from a coffee machine to iron and ironing board. I am a light sleeper, so the blackout curtains and the hotel's calm location meant much to me. Still, it's a stone's throw from West Ealing tube station, which quickly connects you to central London. There's no lobby but the hotel has a pub and the breakfast room is also used for events, so it's a very lively place! There's just a tad bit more wear and tear than one would expect in a 4-star hotel. Several different breakfast options were offered, together with the buffet items - we got to try almost all the menu options and especially loved cinnamon brioche topped with yogurt and berries and smashed avocado toast with poached eggs. Last but not least - all staff was wonderful and their friendly attitude made our stay even better!
Stayed in May 2024
Reviewed: 11 May 2024
Helen
United KingdomNothing not to like as I said it’s an older property so could do with a little decoration but they clearly put a lot of value into good service and good food/facilities
The property is very well situated 5 minutes walk from the Elizabeth line, it’s very clean, does look a little tired in places but is comfortable and provides good selection of tea/coffee/water. The breakfast is great cooked to order with lots of pastries/bread/ fruit etc…very good value. There is also a pub joined to the hotel and it provides excellent food. The staff are absolutely amazing, it’s quite a young team with Carly, Amber and a third woman (didn’t get her name) all doing front desk, breakfast etc they were great nothing was too much trouble, the manager is great as well we had a little issue and he sorted it immediately! I’ve stayed in quite a few London (outside London) hotels and this one is fantastic for all the reasons mentioned and as it’s outside central London is great value and your only 15/20 minutes away from London by tube. Really really highly recommended.
Stayed in May 2024
Reviewed: 10 May 2024
Christopher
United KingdomClean, comfortable, relaxed and helpful friendly staff
Stayed in May 2024
Reviewed: 10 May 2024
Amanda
United KingdomQuite a few moths flying around in our room
We have stayed hear on many occasions, Great location, nice breakfast, friendly staff
Stayed in May 2024
Reviewed: 9 May 2024
Madeline
United StatesBreakfast was amazing. Location was perfect. Rooms were very clean and the staff very friendly!
Stayed in May 2024
Reviewed: 8 May 2024
Gwyneth
United KingdomStaff very friendly and helpful, everything spotlessly clean, food excellent. Even the beautiful stray ginger cat was friendly and came and sat with us. What’s not to like? I asked for more tea bags and got them with a lovely note, such a personal touch. 😍
Stayed in May 2024
Reviewed: 7 May 2024
Lilla
HungaryThe room was a little cold, with very thin walls. we needed to keep the heating on during the whole night.
Beatiful room, with complimentary slippers, tea and coffee. It’s in a great location, close to heathrow and the city centre is easy to reach. Beatiful neighbourhood and great restaurants within walking distance. The staff is nice and helpful. The breakfast is to kill for, fancy brunch for great price, we loved it.
Stayed in May 2024
Durbuy, Belgium
Banff, Canada
Lansing, USA
Avila, Spain
Oakland, USA
Manila, Philippines
Lourdhata, Greece
Longhope, UK
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content