400 Colne Road, Kelbrook, BB18 6TF, United Kingdom
#1 of 3 hotels in Kelbrook
Guests' ChoiceBased on 1379 hotel reviews
9.4Cleanliness
9.7
Comfort
9.7
Location
9.1
Facilities
9.5
Staff
9.7
Value for money
9.3
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 4 January 2024
Cheryl
United KingdomEverything was brilliant
Stayed in January 2024
Reviewed: 3 January 2024
Coleen
United KingdomEvery thing was perfect looking forward to next visit
The room was lovely and clean bed was comfortable and staff very friendly polite and helpful best if all breakfast was delicious
Stayed in January 2024
Reviewed: 3 January 2024
Linda
United KingdomWould like a little more area for entertainment
The food is the best ul get anywhere All staff are so so kind and helpful
Stayed in January 2024
Reviewed: 2 January 2024
Michael
United KingdomRoom was a bit warm (a bit wild to leave leave the windows open) TV remote temperamental and could have done with 2 room cards
Food & service was excellent
Stayed in January 2024
Reviewed: 2 January 2024
Patricia
United KingdomNothing
Beautiful relaxing stay in a gorgeous comfortable room. Food fresh and tasty. Staff friendly and helpful. Bed was large and comfortable. Bathroom was luxurious and spacious
Stayed in January 2024
Reviewed: 2 January 2024
Philip
United KingdomNew financial system insisting payment on arrival.
Friendly and efficient staff. Good food with helpful staff.
Stayed in January 2024
Reviewed: 30 December 2023
Diane
United KingdomN/A
We only stopped Christmas night. We stayed here same time last year and that's why we came back, but in a superior room. It was an upgrade . Nothing to complain about it was excellent.!!
Stayed in December 2023
Reviewed: 27 December 2023
Tracey
United KingdomThere could have been a refrigerator with provision for fresh milk and chilled water, wine and soft drinks.
Beautiful spacious and comfortable loft suite, great to chill and relax away from the hustle and bustle of the main building. Great waterfall cascade shower. Coffee maker was excellent and a nice addition.
Stayed in December 2023
Reviewed: 25 December 2023
Anna
United KingdomNothing
The staff were really helpful and super efficient. The food was delicious and the room really comfortable. The whole stay was a really enjoyable experience.
Stayed in December 2023
Reviewed: 22 December 2023
Dave
United KingdomThe real ale choices in the bar. The new owners have removed the Yorkshire ales, and replaced them with their own. So if you're not a Robinson's fan you're out of luck - like I was.
Restaurant food very good, so was breakfast. Free upgrade was very much appreciated!
Stayed in October 2023
Reviewed: 20 December 2023
Wendy
United KingdomDrinks very expensive, food excellent value lovely place will be back ,would be nice if they did a discount for overnight guests on the drinks xx
Staff excellent, room lovely, had issue with noisy room above us 😡
Stayed in December 2023
Reviewed: 18 December 2023
Christine
United KingdomLiked everything.
Friendly welcome, food good. Room comfortable. Ideal location for my business trip.
Stayed in December 2023
Reviewed: 18 December 2023
Margarette
United KingdomThe room I was in by was on the main road and the traffic noise woke me at 04.00 in the morning and I struggled to get back to sleep due to continued traffic noise.
The meal was lovely. The room was comfortable.
Stayed in December 2023
Reviewed: 17 December 2023
Euan
United KingdomLate night TV noise & door-banging. (The noise from corridor & other rooms travels in the block)
Enjoyed the stay. Easy check-in. Well appointed rooms in a separate block at the back. Bustling pub (on a Friday evening) with plenty of staff. Best part was the full English breakfast served with a smile.
Stayed in September 2023
Reviewed: 15 December 2023
Ian
United KingdomThe only thing I can think of is more butter portions on the table at breakfast time other than that it's great .
Breakfast is great , always fresh and hot. Staff very attentive, nothing is a problem and are always smiling .
Stayed in November 2023
Reviewed: 15 December 2023
Dave
United KingdomThe real ales - not as good a choice since change of owners.
Nice welcome and free upgrade to a lovely room.
Stayed in December 2023
Reviewed: 11 December 2023
David
United KingdomThe walk from the car park to the front door where the path meets the steps down to the front entrance could do with a light as my wife had a nasty fall there
Excellent staff and great food
Stayed in December 2023
Reviewed: 11 December 2023
Alan
United KingdomNothing
A very good pub and bed and breakfast. Nothing was too much trouble for the staff.
Stayed in November 2023
Reviewed: 10 December 2023
Chris
United KingdomNothing,it was perfect
Comfortable,very clean and very very nice and friendly staff The breakfast is one of the best i have had anywhere
Stayed in December 2023
Reviewed: 9 December 2023
Denise
United KingdomPillows too thick and towels too small
Very welcoming and helpful staff. Great food. Lovely room. Comfy bed.Excellent shower. Gorgeous bathrobes.
Stayed in December 2023
Reviewed: 5 December 2023
Nicola
United Kingdomnothing
Room, breakfast
Stayed in December 2023
Reviewed: 4 December 2023
Lesley
United KingdomExcellent choice for breakfast
Stayed in December 2023
Reviewed: 2 December 2023
Patricia
United KingdomLovely large room in the lodge section. Gleaming bathroom. Evening meal and breakfast very enjoyable. Relaxing and efficient.
Stayed in December 2023
Reviewed: 27 November 2023
Pauline
United KingdomNothing to dislike
Top marks for a country inn. Fresh, clean modern design rooms. Restaurant bar,/ lounge very good warm and welcoming. Breakfast choice excellent along with attentive staff. We would certainly stay over again.
Stayed in November 2023
Reviewed: 27 November 2023
Alex
United KingdomThere was nothing we didn't like.
Cooked breakfast was as good if not better than Royal Gardens 5 star hotel in London.
Stayed in November 2023
Miami Beach, USA
Port Elizabeth, South Africa
Galle, Sri Lanka
Cresco, USA
Longos, Greece
João Pessoa, Brazil
Salvador, Brazil
Legian, Indonesia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content