5 Elliot Street, Plymouth, PL1 2PP, United Kingdom
#1 of 28 hotels in Plymouth
Guests' ChoiceBased on 249 hotel reviews
9.7Cleanliness
9.9
Comfort
9.9
Location
9.9
Facilities
9.8
Staff
10.0
Value for money
9.6
Free WiFi
9.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 30 May 2024
Donna
United KingdomEverything!
Amazing property with fabulous staff!!
Stayed in May 2024
Reviewed: 15 December 2023
Simon
United KingdomSmall, but beautiful room, it had everything you needed. Loved the little touches, like the chocolate. Great breakfast. Very friendly owners.
Stayed in December 2023
Reviewed: 11 December 2023
Brian
United KingdomComfortable and welcoming
Stayed in December 2023
Reviewed: 28 November 2023
Tamsin
United KingdomIt was all lovely. Room a little on the small side, but all immaculate
Lots of character including a cosy bar
Stayed in November 2023
Reviewed: 16 November 2023
Afi
United KingdomI love all aspects
All aspects are excellent, best accommodation I have come across in the UK! The hosts are fantastic, as are the rooms and breakfast.
Stayed in November 2023
Reviewed: 15 November 2023
Dawn
United KingdomNothing, everything was wonderful
Beautifully renovated property just a few minutes walk from The Hoe. Ian & Suzy we’re very friendly and helpful. My room was well equipped and very comfortable. I enjoyed a lovely breakfast on both days. I didn’t get time to take advantage of the crafts and games available, but hope to do so next time
Stayed in November 2023
Reviewed: 13 November 2023
Lawrence
United KingdomAbsolutely nothing
Extremely clean quirky and friendly lovely couple who run this place with a greeting from Twiglet the little Scottie dog
Stayed in November 2023
Reviewed: 4 November 2023
Laura
United KingdomThis was a great place to stay whilst in Plymouth. The owners were very friendly and welcoming. The decor was great and the room was clean and comfortable. The breakfast was great too. I would recommend it to anyone.
Stayed in November 2023
Reviewed: 24 October 2023
Pamela
United KingdomIt was all great!
Very friendly service, made to feel very welcome by Ian and nice to meet Twiglet. The room was comfortable, very quiet, nice bed. Bathroom and shower very good. Excellent breakfast and coffee. We will definitely stay here again when we're next in Plymouth.
Stayed in October 2023
Reviewed: 25 September 2023
Genevieve
United KingdomNothing- it was perfect!
Everything was perfect from the moment we arrived. The whole place was spotless and the breakfast was incredible. We absolutely loved it!
Stayed in September 2023
Reviewed: 24 September 2023
Steph
United KingdomRoom & bathroom was a little small , but adequate
Location , style , quality of breakfast & attention to detail
Stayed in September 2023
Reviewed: 24 September 2023
Judith
United KingdomNothing
Recently renovated to a very high standard, we had a cosy double which was fine for 2 and gorgeous decor. The hosts were super friendly and helpful, breakfast also great. It was a perfect location for us as close to the Barbican area for food and drink and walking distance to the Brittany ferry terminal. Highly recommended and would definitely stay again.
Stayed in September 2023
Reviewed: 17 September 2023
Elinor
United KingdomFriendly, helpful reception, lovely decir, squeaky clean, really comfortable and 2 mins from Ho & restaurants. Would stay again.
Stayed in September 2023
Reviewed: 9 September 2023
Denise
United KingdomNothing to not like
Everything was great; cleanliness, the room and on-suite, breakfast, location and hosts. They indulged us very well.
Stayed in September 2023
Reviewed: 5 September 2023
Calli
United StatesThis is a personal preference. I was satisfied for what was provided, given the cost of the room.
The Craft House is a charming home that husband and wife team, Susie and Ian (please excuse spelling!) have created with design features to compliment the home itself. Lovely wall colors welcome the bricolage that decorates the walls and floors of the house. It is very cozy, and this lovely couple graciously address one's needs. The room itself was cozy, in a sweet corner of the hall, lending windows that look out in two directions for a nice view and fresh air. Access to the wonderful path leadng to the city center is a moment's walk away. And access to the ferries is also easy. I recommend this lovely guest hotel and commend the owners for their efforts to create a gracious stay for their clients.
Stayed in September 2023
Reviewed: 3 September 2023
Owen
United KingdomAbsolutely nothing comes to mind!
Outstanding hospitality, friendly and courteous, and a very modern B&B. Also on an incredible location.
Stayed in September 2023
Reviewed: 3 September 2023
Sabrina
SwitzerlandTotally loved it! A lot of love for detail, good beer and awesome breakfast.
Stayed in September 2023
Reviewed: 30 August 2023
Leigh
United KingdomExcellent location, spotlessly clean. Beautifully decorated, quality bedding, towels and toiletries. Delicious sumptuous breakfast. Friendly welcoming and professional hosts.
Stayed in August 2023
Reviewed: 24 August 2023
Ása
IcelandThey helped me make the stay exceptional, by assisting me preparing a surprise for my husband’s birthday. Thank you!
Stayed in August 2023
Reviewed: 18 August 2023
David
United KingdomI cant think of anything that would have improved our stay
Room very comfortable, Full English breakfast fantastic. Ian and Susie very helpful and approachable. Very happy stay for us. Hotel well situated, very short walk to the lighthouse above the Hoe. Definitely wish to return. All in all an excellent stay for us.
Stayed in August 2023
Reviewed: 13 August 2023
Laura
ItalyNothing
all beautiful
Stayed in August 2023
Reviewed: 7 August 2023
Ann
United Kingdom.
Stylishly renovated in keeping with period of property Great location Excellent breakfast
Stayed in August 2023
Reviewed: 30 July 2023
Victoria
United KingdomParking was hit and miss but this is the same all over Plymouth.
Beautifully styled property full of quirky and interesting items. We stayed in a cosy double which still delivered everything we needed. I loved everything about this little hotel and would happily recommend.
Stayed in July 2023
Reviewed: 26 July 2023
Rosie
United KingdomSuper clean, comfortable with nice touches. Very friendly staff and delicious breakfast!
Stayed in June 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content