Nothing

Position

Stayed in May 2024

The property is very grubby and in need of maintenance throughout. Couldn’t connect to WiFi. The garden view was a far stretch. After a long day of travelling I chose this property as a one stop shop to have dinner shower and rest. On arrival I asked staff what my options are for food. I was offered some take away menus.

Stayed in May 2024

Towels were nice

Stayed in May 2024

The bed was too small and uncomfy and stains on bedding too. The bathroom window had an hole init. The room Needs a good update.

The location was best right in the centre of everything you needed.

Stayed in May 2024

The rooms should be upgraded. and the building requires a complete facelift. The bath rooms need to be upgraded to provide shower facilities. The bar facility was adaquate but the live music promised did not exist. The pictures on booking.com have been photoshopped to make the place attractive. The bar has a poor local reputation.

The place was not like the picture on line. It looked as if it was abandoned except there was a note on the door with a phone number to call. We did this and a staff member came to open the building to show us to our rooms. The rooms looked clean enough but the carpets were very worn and decor was tired. The beds were clean and were not uncomfortable . The bath in one room had a shower over it but there was no hot water so impossible to take a shower. In the second room there was a shower cubicle but again no hot water and in fact there was insufficient water pressure to allow a shower to be taken. There was no breakfast but we were aware of this when I booked. Our vehicle was damaged whilst on the car park. we decided to leave as soon as possible the next morning. I think the castlegate arms would be suited to workers without high expectations of more than a bed for the night.

Stayed in April 2024

We booked these rooms at the last minute without checking the reviews! Having read the reviews and if we’d had more time we would have booked elsewhere. The building is very drab on the outside, not at all inviting. The bar area was okay, but why have a boxing machine in there, this was a source of entertainment for the group of lads in the bar, but hardly conducive for a quiet drink, no surprise the bar was deserted! The room I was given was the one with the cellar fan rumbling away, which one previous reviewer had complained about. At least the guy who showed me to the room apologised and promised to turn it off at 23:00, which he did. Okay, if you were paying £40 a night you could accept the state of the place, but at nearly double that with no breakfast included, it’s an absolute rip-off. The place needs a major refurbishment throughout, as unlikely as that is to happen. Not a venue I would recommend to anyone.

Comfortable bed, tea & coffee, bottles of water and biscuits in the room. The two guys we met running the bar were pleasant & friendly.

Stayed in April 2024

Good value

Stayed in April 2024

Nothing

Everything

Stayed in March 2024

Did not feel comfortable Sunday Evening rowdy Things missing like shower gel Compliments tray items missing simple things milk tea coffee

welcome was friendly Bedding Clean

Stayed in April 2024

Room was small but comfortable enough.

Stephen greeted us and was extremely friendly and helpful for our entire stay.

Stayed in March 2024

the lads enjoyed their stay - booked again for another stay

Stayed in February 2024

I was disappointed with everything to be honest the bathroom was smelly The kettle wasn’t working The wardrobe wasn’t kept like it should The hangers were all bent n every time I tried to hang my dress it kept falling of it There wasn’t enough room to walk around the room As I entered the room I wasn’t told about the steps I nearly fell on the bed I’m a disabled person there wasn’t enough information on the facilities available I was rushed to chk out in the morning because of the car parking dilemma Not enough milk coffee and tea bags left for two people sharing No hand towels left for the customers Bedding wasn’t ironed or the beds were secure as soon as I sat on it the bed moved bk because of the wheels Not enough sockets visible around the bed to put ur chargers on No mirrors in the bedroom only one in the bathroom Smelt stuffy and chlosterphobic

I liked the staff especially caitalin she made sure that my son was booked in properly and put a smile on his face

Stayed in March 2024

The hotel sent a message after a non refundable booking including the line " there may be some some background noise" Pounding dance music for two hours that woke us up and made the beds vibrate and destroyed our nights sleep leaving myself and my child shattered the next morning. The booking was non refundable and the message downplaying the level of noise arrived after booking was completed. You have no chance of canceling. "There may be some background noise" is the biggest understatement since Robert Oppenheimer's noe made at the end of his maths saying "expect a pop"

Location in centre of town

Stayed in February 2024

Noisy, cold drafts, no sugar with coffee facilities, no reception facilities,

Nothing

Stayed in January 2024

How loud it was but that’s expected with it have being NYE

They let me use the mircrowave to make my dogs their supper AND it was dog friendly

Stayed in January 2024

You offered us accommodation in another country. I should have checked but I thought we wer dealing with a company that could be reliable and trusted. We were wrong.

Stayed in December 2023

Had no towels in my room

They dont serve food

Stayed in November 2023

Very cold room Tiny tv Luckily was a quiet night but would of hated it on a busy day

We could park ealier if needed

Stayed in November 2023

Room above pub.. nice and clean and cosy. Some of the reviews seem a bit unfair..

Stayed in November 2023

Being closed when we tried to check on

Nothing

Stayed in October 2023

Drug dealing outside in car park felt totally unsafe left accommodation as didn’t feel safe .

nothing

Stayed in October 2023

Water pressure in showers is quite weak.

Room was comfy

Stayed in September 2023

Everything else. Noise. The photo looks nothing like the place. Bar had run out of beer. You couldn't control the temperature in the shower. I would never recommend this hole to anyone. An absolute rip off, £95 room only, in a crap area. Don't think I will use Booking.com again. Really let down by you. Dreadful. If I had to list what was wrong with the hole I would be here all day. Enough said. Sorry, very disappointed.

Comfortable beds.

Stayed in September 2023

Never managed to get the shower working properly, but didn't miss it tbh. Carpark isn't the biggest, but got a space both nights

Staff, especially Dani and Hannah were exceptional 👏. Couldn't have asked for anyone friendlier and more helpful. The pub is ideally located in the centre of town, is well laid out inside, with plenty of seating and a pool table. Locals were friendly, and despite it being a weekend, not too raucous - it is a local pub after all. Yes there is music playing until 00:00, but this was turned off afterwards, which was explained at check in. Rooms are simple, but clean and well maintained.

Stayed in September 2023

A comfortable bed, hot shower above a lively pub , If you want an early night and 5 star luxury pay the money and stay elsewhere, if you want a clean comfortable room and a few pints with the locals then the Castlegate ticks the box

Stayed in September 2023