It’s the second time we visited. This time we had a quiet big room with a bit of a sea view. The beds were very comfy. The breakfast was good. They offer an English breakfast. The beach is just across the street and loads of shops and bars are in reach.We will be coming again.

Stayed in May 2024

Great location. Great staff.

Stayed in May 2024

Alot of the rooms I have stayed in could do with new shower heads/pipes in the baths as a few different rooms I have stayed in have substantial leaks from this which, apart from reducing pressure could cause problems of seepage in the rooms below.... Room 336 and 200 come to mind

Stayed in May 2024

Location was good, nice breakfast, great view from the room

Stayed in May 2024

My room needed updating. Wallpaper beginning to come away from the wall, a very stained carpet, mould on the bathroom ceiling, no extractor fan, nowhere to hang towels. The loo didn’t flush properly. Room servicing for my four day stay was minimal. My bin wasn’t emptied even though I stayed for four nights. Bed not made. Bank holiday restaurant staff were at times rather unfriendly, but the breakfast staff who worked on the non-holiday morning were delightful. Other hotel staff were fine throughout eg dealt immediately with requests eg for more teabags/ milk in my room.

Facilities. Position. Breakfast.

Stayed in May 2024

Very well located

Stayed in April 2024

Snack bar is not open in the morning and evening.

Great value on the special offers available present. The location is ideal - on the seafront almost opposite the pier. Comfortable bedroom, and bathroom, bed linen and towels all very nice and clean.

Stayed in May 2024

The building needs renovation. Looks better on photos but still ok for the money

The location is perfect, the staff was polite and very helpful.

Stayed in May 2024

Staff were really friendly, fabulous sea view, fab coffee maker in the room! Jess our dog made very welcome.

Stayed in May 2024

Parking scratch cards not available although all other hotels in Eastbourne have them

View

Stayed in May 2024

Room looked a little tired and in need of a deep clean. But, understand this is a budget hotel and OK for our needs. Maybe a lick of paint would freshen the old place up. Carpet very stained.

Location brilliant, central to theatres, bandstand, beach, shops, bus tours. Breakfast was good. Value for money. Staff at the Burlington polite and helpful. Check in very quick and room ready early...a bonus. We have stayed several times and love the old charm and history of this Grand Hotel. Enjoyed the entertainment too! During our stay we called maintenance due to blocked sink and he came immediately excellent service.

Stayed in May 2024

It’s great value for money and a superb location, with onsite car parking

Stayed in May 2024

When we first got there myself & my wife got stuck in the lift, it took the staff roughly 15 minutes to get us out but the lift continued to get stuck on other occasions on our two night stay. The breakfast was OK but the sausages tasted like they were not cooked properly, the rest of the breakfast was OK, the staff at breakfast time were very friendly & helpful so we'll forgive the quality of the sausages.

Stayed in May 2024

Nothing it was great value for money

Breakfast was great and the music playing was great

Stayed in May 2024

Was a bit run down

Central good for beach shops and pubs/ cafés

Stayed in May 2024

The overhead light kept flickering all night once turned off and kept me awake most of the night. I reccommend wearing slippers or socks in the room, the floor was a bit grubby. Better quality of meats for breakfast are advisable. The sausauge was "squishy" and unpalletable.

The room was as expected for the money. Decor was tired and dated, but plain. I did not use the shower or any other amenities at the property. The breakfast was ok, but not great. Wonderful location near the promenade and the pier.

Stayed in March 2024

Old world charm that was lovely to be inside in the dry and warmth when the weather outside was cold and wet.

Stayed in February 2024

It could be warmer in the room and a bit clearer.

Nice quiet place near to everything . The beach is just cross the street. The singer (entertainment on Thursday) had a wonderful voice, nice song collection and all the atmosphere was so welcoming.

Stayed in May 2024

Water pressure in bathroom was a bit low. Hot water could have been hotter. We booked a basic double room though.

Large room, comfortable bed, very nice buffet breakfast, excellent evening meal (3 courses). Helpful and polite staff. fantastic location and great value for money. Would gladly recommend and stay again.

Stayed in May 2024

Needs some renovations

A great old hotel from a bygone era however sorely in need of a renovation. Great location in walking distance to the pier and town. Ok for a nights stay.

Stayed in April 2024

It’s a little run down but everyone who works there makes up for it.

Look, this is a bit run down old British seaside hotel in need of some TLC. However with the price being what it is it is excellent value for money. Not to mention the staff. I met no person who wasn’t absolutely wonderful to talk to. They were helpful and smiled. If this place had a lick of paint and a bit of interior design with the current staff it would be able to demand much higher prices. Owners of you are reading this then get a little refurb on the go. Breakfast was nice with GF options and helpful staff.

Stayed in May 2024

This is more what might bother people. It didn’t bother me. I think if you are looking for a 5 star hotel, then this might not be for you. It does need updating, floor boards creek, rooms r dated, but for a place to sleep, good value for money and location, what more can I say than, I would happily stay again. We should support these hotels. Times must be hard for them and we don’t want to see them close.

Location on sea front, catching bus or driving to places

Stayed in May 2024

Carpets and freshness of the rooms

Rooms were quite poor. Carpets were really stained and shabby, although hovered. Paint work quite marked. Down stairs in the bar and entertainment areas were nice and clean just the bedrooms were very shabby. Food started off well but last two nights the dishes weren’t so good. Breakfast was pretty good

Stayed in May 2024

Room adequate for our requirements, needs bit of TLC as does some of the Hotel, but suited us would stay again.

Stayed in April 2024

Lack of good entry for mobility scooters.

Renovation are needed.

Stayed in April 2024