The decor is creaking round the edges a bit and might be worth a bit of attention.

Room comfortable and bathroom adequate and clean. All staff very helpful and excellent breakfast.

Stayed in June 2024

Our room was lovely and spacious and clean but there were a few small things we noticed like the mirror in the bathroom was tarnished, the front chrome cover was missing from the toilet roll holder and the extractor fan didn’t work in the bathroom. The furniture such as sofa and reading chair were a bit tired but functional The reading chair was very uncomfortable, a comfy armchair would have been more welcomed as you couldn’t really sit there and read for any length of time

We loved the age of the building and the original features. The bed was comfy and the food was amazing , the breakfast offering was so delicious

Stayed in June 2024

Can't think of anything I didn't like.

Excellent location and very comfortable accommodation. Great value for money.

Stayed in May 2024

We had a lovely dinner. It was an ideal situation to visit Kentwell Hall.

Stayed in May 2024

The mattress was a bit soft- but that’s personal preference.

The food was great Staff were all friendly and helpful

Stayed in May 2024

Little things like, TV not working properly and ring stained coffee table were a bit disappointing considering the price.

Beautiful building full of character! Very friendly, helpful staff. Comfortable bed and delicious food. We had a wonderful stay for our 40th Anniversary.

Stayed in June 2024

Our room although a superior room was at the front of the hotel near to the road which was constantly busy and noisy. Room was spacious including the bed, but the decor and furniture were disappointing and in desperate need of a revamp. Was expecting something a bit more grand. Room was a bit basic but clean and tidy, bed was nice and comfy though the thick duvet in warmer weather is certainly not needed.

Long Melford is a pretty village, lots of interesting little shops, great place for antiques. Kentwell Hall and Melford Hall a short walk away. Beautiful hotel steeped in history. Food here is superb had dinner in the evening and the breakfast the following morning, coudn't fault it. All the staff we encountered were friendly and we were made to feel very welcome.

Stayed in June 2024

Evening meal's we're not good

Good breakfast, nice staff

Stayed in June 2024

Tv in each room are back to back therefore neighbours tv sound coming through to our room loud and clear at 12.45am. Lovely gentleman was happy to turn in down but just be aware

Great location, friendly staff, good food, comfy beds.

Stayed in May 2024

Good location in the main strip Good bar area Reasonably priced breakfast Large room

Stayed in May 2024

The room was unsuitable. The bathroom ceiling was too low. The floor was uneven and noisy.

The location and history of the hotel and the town.

Stayed in May 2024

all ok

all OK

Stayed in April 2024

The hot water in the shower took forever to heat up - had to have it on full blast running for a bit to get some semblance of warmth.

The staff were great, couldn't do enough to help me, very friendly. Breakfast was good. Bed was comfy. Easy check-in and check-out as well.

Stayed in May 2024

The hotel does look a little "tired" and could do with some livening up. Flowers on dining tables were old, or dead. Attention to detail.

The variety on the menu was good.

Stayed in May 2024

Ambience and setting

Stayed in March 2024

Unfortunately we stayed in a room that had a 'private' fire escape outside our room so we had a glass door instead of a window, but only a window-sized curtain - it was therefore extremely light in the room, which made sleeping in the early morning hours difficult. The pillows could have been more comfortable as well. We had an issue with the iron, we'd only just turned it on to use it and it immediately burnt a hole into the T-shirt! So use the iron with care (or not at all if you want to be on the safe side). The floors creaked a lot but that didn't bother us too much.

We liked the feel of the hotel and the location. The staff were really friendly, helpful and absolutely lovely. The rooms are spacious and our double bed was very large. We enjoyed the breakfast as well although we preferred the vegetarian sausages to the meat one ;) Cinnamon rolls are amazingly delicious, can totally recommend! Overall we were happy with our stay.

Stayed in May 2024

At busy times there could be a delay before breakfast was served.

Lovely old inn, well situated and with a comfortable lounge. The staff were friendly and helpful. Our room was great and the cleaning staff polite and accommodating. There was a good choice of breakfast and dinner menu items.

Stayed in April 2024

Outside area could be smarter Breakfast was a little hit and miss miss Some days things were cold

Welcome was warm, very comfortable, stunning character

Stayed in May 2024

Restaurant meal underwhelming.

Great location, friendly and helpful staff, good breakfast choices cooked to order.

Stayed in May 2024

Lovely medieval hotel in a nice setting on the edge of town

Stayed in April 2024

Pillows to flat and hard

Comfortable accommodation within an old historic building and good setting. Good breakfast

Stayed in April 2024

The breakfast was a little average. Good selection but the actual cooked breakfast wasn’t the best.

The room was very clean and comfortable and the staff were all lovely. Location is great too and a lovely old building with lots of history.

Stayed in April 2024

TV had few working channels Restaurant was a bit expensive

Food was excellent Room was very comfortable Shower very powerful

Stayed in April 2024

No Sandwiches from menu available on first day arrival, no offer of alternative so went elsewhere

Breakfast was as expected

Stayed in April 2024