Not being able to use steam room or sauna as swimming lessons, we wasn't told this when booking it

Friendly staff so helpful

Stayed in April 2024

There was an additional £10 parking fee that I wasn't aware of

Staff were lovely and friendly

Stayed in April 2024

The hotel was comfortable

Stayed in April 2024

The ladies changing rooms were very messy and generally grubby but it was very end of day. The hotel was very busy and seemed to be more to do with the volume of users last thing. The hot tub/ jacuzzi chemicals were too strong burning nostrils and mouth breathing became hard just sitting on it for a short while we got out as had others before us so they possibly found it to be the same.

Enjoyed the use of the swimming pool which was a perfect temperature. The sports areas were clean and tidy except the ladies changing rooms. The breakfast was lovely lots of choice. Staff friendly and really helpful. Lots of onsite parking cost £10 worth it hassle free parking.

Stayed in April 2024

The decor was bland especially in the public areas

It was easily found

Stayed in April 2024

Cocktails weren't being served on the Saturday night Breakfast: juices could be colder, pancakes would be good. Warm croissants and pain au chocolat would be tasty. An alternative to butter, eg. flora type spread. We found the room cold, especially at night even when we had tried to raise the temperature.

Clean, bright interior. Nice toiletries provided

Stayed in April 2024

Some traffic noise, but double glazing keeps the noise to a background hum

Well located, a pleasant 10 minute walk to the shopping centre Spacious, well equipped room Comfortable large double bed, good lighting, quality shampoo, hand wash and shower gel Good choice of hot and cold breakfast options and a hotel toaster that toasts perfectly! Friendly staff Free access to a small but well equipped gym and pool

Stayed in April 2024

Everything was as should be.

Stayed in April 2024

Nothing appart from my own stupid misunderstanding about complimentry drinks

Location was perfect & the bed was amazingly comfortable. Lovely Staff .

Stayed in April 2024

Staff wasn't very friendly

Cleanliness of the room

Stayed in April 2024

• Tea cups weren’t clean • No chrome cast on tv

• Good location • Nice staff • Comfortable bed

Stayed in April 2024

The place is super dated, needed a good vacuum and spruce up. The floors were a mess!! Sink in my room didn’t drain and shower drenched the floor. Most of the urinal toilets in the reception bar area were blocked and full.

Location, facilities, staff were great!

Stayed in April 2024

Need new/better pillows Showers need some work because when you turn them on all the water comes out onto the floor of the bathroom.

Clean and friendly staff. Room was a good size.

Stayed in April 2024

The shower in our room was too fierce and my friend ended up soaking the bathroom floor because either the tray was too shallow, or the screen wasn’t long enough to cover it. The breakfast was excellent in terms of choice, but my egg was cold and a bit rubbery. No decaf coffee at all in the public areas, at least not that we could find. We were at a function there and they couldn’t even provide a cup of decaf coffee for my friend during that. Minor details I know, but important at the time, to us. We ended up using some of the complimentary towels to sort out the bathroom floor.

Beautiful room, comfortable beds, all clean, easy to find location, excellent facilities.

Stayed in April 2024

There's nowhere to hang the towels you're using in the bathroom. You have the rail where the clean towels are( above the loo), but no hook anywhere else to pop your current towel. Or hang a bath robe or even your own clothing

Breakfast was great. The disconnect btwn adding breakfast at reception and it not being on the breakfast app was frustrating. Checked both days by staff, but suspect your systems won't "add" the breakfast if paid at check in. Maybe this needs fixing.

Stayed in April 2024

I would have liked the cooked breakfast to be hotter. There was no teabags in the room.

The hotel location is great as its near The Telford International Centre.

Stayed in April 2024

Hotel location but room was cold

Stayed in March 2024

Having to pay for parking

Very warm welcome, great location and value for money

Stayed in April 2024

Fantastic staff great location

Stayed in March 2024

Friendly staff and comfortable and clean room. Good bar and restaurant.

Stayed in April 2024

My husband found the bed a little uncomfortable The bigger chair (which looked nice) sagged a bit! No gluten free toast or sausages.

Bedroom was attractive, clean and had enough space. Staff member in restaurant was helpful in checking what was gluten free at breakfast.

Stayed in April 2024

Nothing

Good selection of items for breakfast. Everything warm. Hotel in an excellent location. Near the railway station and town centre.

Stayed in April 2024

Hotel is next to Telford Plaza which has very noisy air conditioning unit at the top which runs day & night. Sounds like a plane taking off & or like its blowing a gale outside. Seems affect rooms at the back. Got very little sleep. Rooms need some attention(e.g mouldy net curtains, windowsills need painting and chipped paintwork on doors and some mould in bathroom. Bathroom light mirror very dim, needs to be UV so you can do your make up properly. Swim changing rooms don’t have proper lockers. Dirty & rusty. I asked how they work & the guy said oh members need to bring own padlock. I was a hotel guest as I had just told him my room number but failed to mention padlock thing after I was undressed in my swimwear. Hotel jacuzzi was fantastic but too much chlorine asy eyes were streaming

Spacious rooms. Big Bed. Pool & Jacuzzi etc. a nice bonus. Great breakfast. Fantastic staff.

Stayed in April 2024

Lovely

Stayed in March 2024