Lift broken but no-one told me. The hotel knew I have mobility issues. The stairs were a real problem

Just about everything.

Stayed in November 2024

Little run down in the rooms

All as expected

Stayed in November 2024

Food

Location

Stayed in October 2024

location

Stayed in October 2024

Wasn’t informed before stay that they was upgrading breakfast room, but we was out all day so really didn’t bother us and Sunday it was finished so we could use it, didn’t really like the twin bedroom as it was looking tired so we paid to upgrade, wow.. In the sea view room, my thoughts would be it could do with new carpet and for me I think the mattress is ready for replacing as I could feel something sticking in on my hip, apart from that fantastic

Location was perfect, the staff were exceptional especially Ian on Reception and the young gentleman on breakfast duty Sunday 3/11/24 we changed our twin room as it faced back of hotel and room was a bit tired, we was informed that they are going to upgrade all rooms. We paid for upgrade and got a fabulous room with sea view, room was large nicely done, big queen sized bed so big enough to share with my cousin, bathroom was big had both bath and separate shower, breakfast was good

Stayed in November 2024

Some of hotel is getting refurbished but didn't really interfere with our stay x

Room lovely great view .. bed was comfy the shower was so good

Stayed in November 2024

Not much

Nice room, very clean. Carpets could do with being renewed. Door staff had the patience of a saint when a drunk girl caused problems, very respectful.

Stayed in November 2024

We had no heating in the room for the whole stay

Location is the key reason for choosing this hotel for us.

Stayed in October 2024

The young staff in the bar just had horrable attitude if you didn't fit the look they just walked past and served someone else

Lovely hotel nice location

Stayed in October 2024

Nothing

Clean and convenient location

Stayed in October 2024

My stay was spoilt by the huge vans, and commercial vehicles, blocking “the sea view” I had paid for, however I did have a chance to discuss with management and was told , it would be escalated, up the chain. Not heard back yet. and feel I should have been given some discount, not the cheapest place to stay, and it was a treat. In all fairness there are signs on the wall asking commercial vehicles to use other car parks,may be this area needs to be addressed. Breakfast , good lots of choice, a bit cold . Contractors working I. Area do some disturbance .

staff , great, location great. View from my sea view room great until blocked by truck , and transit vans. Bed comfy good quality clean line, ( pillows far too soft for me , but, appreciate you can’t please everyone!! ) quality toiletries a lot of thought ,gone into refurb ok a very old building , lots of up and down stairs, to get to room, but-lift available, and staff offered to help me with luggage. Had dinner in restaurant on 1st night, delicious, and service great, drinks very reasonably. Priced . Second night Tried Italian resuturant on site fabulous and again very well priced Ok it’s a very old building, a bit of noise, from plumbing , but, it’s a hotel, 🤷‍♂️people are up and about at 6 in the morning, so and we all want a power shower!! No noise from corridors, or neighbouring rooms,

Stayed in October 2024

Nothing comes to mind

The room which met my expectations

Stayed in October 2024

We were kept awake most of the night by the staff below the room talking and laughing. This happened most early mornings too, 6am. The office to reception was directly below our room so try avoiding room 104. The menu in the bar was very limited and the beer was poor. The Doombar was undrinkable.

Location and staff were great. Breakfast was very good. Bed was very comfortable.

Stayed in October 2024

The rooms and corridors were 'tired' and definitely needed refurbishment. The room we were allocated (131) was difficult to reach . After going upstairs to the first floor we had to walk down a long corridor and down a flight of stairs to access the room. Fire escape signs were inadequate.

Breakfast was good. Evening meal was good. The staff were very pleasant and helpful. Apart from some of the young staff who didn't seem to know what they were doing - more training needed.

Stayed in October 2024

No complaints, friendly and helpful staff.

Lovely sea view room, comfy bed, large bathroom.

Stayed in October 2024

Great place! Right next to the beach

Stayed in September 2024

Bed was a little uncomfortable with the springs being felt when lying down.

Room and hotel was great

Stayed in September 2024

Clean hotel, with friendly staff and excellent value for money. We thought that the hotel had been improved since we last stayed there with a very comfortable bar and lounge / restaurant.

Stayed in September 2024

The mattress on the bed was a little uncomfortable. A mattress topper would solve this. We were in room 144 - Cassia.

We had a lovely room with an amazing sea view. It was very clean.

Stayed in September 2024

The food at the restaurant was great and the service from the hotel and restaurant was friendly and helpful

Stayed in September 2024

Having to leave a deposit.

Location

Stayed in September 2024

Lots of little things, one not so bad but when you put them all together... 🤷‍♀️ Floor in Crumbs by the buffet breakfast a little sticky. Swapped my chair in Poetic Licence for one that wasn't in urgent need of re-upholstering. Room was cold and didn't warm up when the radiator was turned up. Bathroom cold too. WiFi was OK at one side of the room, but this place is huge so no idea where the router is in relation to the rooms. Double bed was huge but was actually 2 beds pushed together with a ridge down the middle. Another single bed in the double room. 'Seating area' was a single armchair. Toilet cistern screamed extremely loud when refilling. Old window extractor fan noisy when wind blows. Reception mentioned the rooms were gradually undergoing refurbishment.

Every member of staff we met were fantastic, the decor of Poetic Licence and Crumbs is lovely. Evening meal and breakfast, both very nice. Looking out over Roker Beach during breakfast was perfect. Plenty parking to the rear and good access back to the hotel through the rear so you don't have to walk back to the road. It's a bit of a maze, but you get there in the end.

Stayed in September 2024

Bathroom was a little tired.

Great location, everything you need from a hotel. Great size room & comfy bed.

Stayed in September 2024

I wouldn't recommend room 137, it was located down 35 steps in the depths of the hotel,along several long corridors and through four doors, with no lift! It had a very noisy drain pipe running down beside the headboard from the rooms above and the view from the window was of the wheels of cars on the carpark. Apart from the position of the room it was clean and comfortable.

Location was excellent and free parking a bonus. Dinner and breakfast in the restaurant was also excellent. Very friendly and helpful staff. I would recommend staying at Roker Hotel.

Stayed in September 2024