Masham, Masham, HG4 4JH, United Kingdom
#6 of 22 hotels in Masham
Guests' ChoiceBased on 174 hotel reviews
8.9Cleanliness
9.4
Comfort
9.4
Location
9.6
Facilities
9.4
Staff
9.2
Value for money
8.1
Free WiFi
10.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 25 June 2024
Claire
United KingdomNothing
Stunning location, breakfast was excellent with plenty of choice
Stayed in June 2024
Reviewed: 5 June 2024
Martin
United KingdomHaving to walk round the Hotel to find someone to order a drink, bar sometimes not attended resulting in pressing a button and waiting and on occasion waiting long enough to think no one is coming. Appreciate during the week its not busy but in a 5 star hotel you should be waited on always and not have to walk about looking for staff.
What a wonderful place to stay. Room was large and bed comfy , staff cant do enough for you spa is free to use and no need to book, pool was great also able to get a drink brought to you whilst in the spa a really nice touch. Food in the Hotel was beautiful and reasonable for a 5 star hotel , breakfast expensive at £35 per person not worth it. Food in the on site bar/restaurant was also very good and not expensive given the location. Grounds fantastic we walked over 6 miles through them all it was amazing
Stayed in May 2024
Reviewed: 2 June 2024
George
United KingdomBedroom little too warm
All perfect
Stayed in May 2024
Reviewed: 9 May 2024
Kate
United StatesFound the food at the Terrace Restaurant weird rather than good.
We loved walking the extensive grounds and appreciated the size of our room. Our bathroom alone was the size of some hotel rooms. The port tasting was fun. The highlight was the owl and hawk experience, which was beyond fabulous. The place has a great and very accommodating staff.
Stayed in May 2024
Reviewed: 6 May 2024
Susan
United KingdomRoom had several layers of dust on skirting and wood beading. Had to ask for room to be vacuumed. Bath and sink not cleaned. This was disappointing
Beautiful hotel in an idyllic location
Stayed in May 2024
Reviewed: 30 April 2024
David
United KingdomNothing
A lovely old stately home with incredible gardens
Stayed in April 2024
Reviewed: 23 April 2024
Jackie
United KingdomWhat an excellent stay, lovely accommodation, great food and a very nice spar experience looking forward to coming back
Stayed in April 2024
Reviewed: 22 April 2024
Janis
United KingdomNothing
Everything-period character but not old
Stayed in April 2024
Reviewed: 21 April 2024
Derrick
United KingdomBreakfast could have been included in the price, the price of breakfast English at 35 pounds was ott. The cleanliness of the floors could be better, dust on basin supports and around radiator pipes.
Breakfast was not included in the high price.
Stayed in April 2024
Reviewed: 12 March 2024
Kerrie
United KingdomNothing
So luxurious! Loved it..loads to do, staff great and really well thought out. Spa was amazing, walk was excellent and aviary felt like we were at hogwarts!
Stayed in March 2024
Reviewed: 1 March 2024
Lauren
United KingdomService is impeccable, nothing is too much for the staff at Swinton. The food is brilliant too, so many walks to go on would also recommend the Swinton Bivouac cafe for a walk and lunch. A dog bed was set up with doggy treats in the room, a genuinely dog-friendly hotel. We will continue to return to Swinton!
Stayed in February 2024
Reviewed: 14 February 2024
Valerie
United KingdomToo hot in the rooms and restaurant, I think we have all got used to cooler homes and this was very hot. Was able to turn the radiator off however. Everything was extra, booking through booking.com was room only, dinner extra, spa entrance extra, treatment extra breakfast extra. Came to £600 for a night which is too much.
The Baron room in the coach house block was beautifully refurbished, very comfortable. Great bathroom and shower. Dinner in the Terrace was exceptionally good, we had a number of the small plates, all delicious. Great massage in the spa.
Stayed in February 2024
Reviewed: 6 January 2024
Suzanne
AustraliaMaybe the questioning of not tipping at the end of our stay. In Australia it’s not expected, although it is more common now. We would only tip for exceptional well beyond what would be expected and being paid for that person(s) service. So if the service is great, which it was, but the prices are also in the top bracket of what you are paying, we believe we have paid the correct amount. Our expectations matched our experiences but not to give additional tips. My wife was surprised to have even been asked. It was “the” only thing that was a negative. If it happened a second time we wouldn’t return again.
The hotel and location are fantastic, plenty to see and activities to do in the area or at the hotel itself. Breakfast’s were the best we have ever had and we have been travelling internationally for 4 years in is our fourth trip to England.
Stayed in October 2023
Reviewed: 1 December 2023
Elizabeth
United KingdomOld world charm
Stayed in December 2023
Reviewed: 16 November 2023
James
United KingdomThe wine list needs a rethink, did not do the restaurant justice in terms of scope and range. .
This is about as authentic as it can get for the archetypal stately home/country estate hotel, it was fantastic.
Stayed in November 2023
Reviewed: 14 November 2023
Megan
United KingdomBeware though, we paid a fairly.significant sum for basically a room. No entrance to spa. No breakfast. No evening meal. So we ended up spending a lot more to gain entrance to spa and evening meal. It didn't put us off, but it did leave us feeling a bit deflated. We arrived early, in the past we have been allowed to head to spa (just 30 mins early), bit this time we normally only had to pay extra, but had to wait. Whilst waiting, having heard the young man swho showed people to their rooms "have you been before" it occurred to me that a place of such high quality would know this. It will be on their booking system. Our snack was forgotten when we ordered bread with our drinks. The Resdiary printout wasn't up to date, so people.arrivong for dinner weren't on the booking sheet. Again, you can see if people have been before. It's the little things that would make the visit amazing. If we hadn't been before we.would have been put off.
We love Swinton Park.and have been around 6 times. The spa is great, rooms.lovely, staff good. Definitely go. The evening meal was great ans food to see everything working in the spa again.
Stayed in November 2023
Reviewed: 12 November 2023
Elaine
United KingdomNothing
Amazing place and such friendly staff. The walk around the lakes (in November) was fabulous
Stayed in November 2023
Reviewed: 10 November 2023
James
United KingdomLocation excellent
Stayed in November 2023
Reviewed: 21 October 2023
Andrew
United KingdomNothing
Amazing beautiful and fantastic staff! David and Shannon where amazing! Ruth very talented
Stayed in October 2023
Reviewed: 20 October 2023
Graham
United KingdomBeautiful surroundings
Stayed in October 2023
Reviewed: 16 September 2023
Diane
United KingdomThermometer missing from wild swimming lake. Bar prices differed on the drinks list to the bar where they were 30% more expensive and the bar staff seemed inexperienced she actually said it wasn’t her normal role she was just covering and there is no real atmosphere in the bar but that is okay if you want a quiet civilised drink and read. Samuels restaurant menu looked expensive £38 for pigeon so we ate at a pub in Masham
Firstly book direct do not use Booking.com as you will not get access to the spa area included! Been here several times still has a feeling of grandeur lovely grounds to wander around and amazing spa, the salt steam room was a favourite. The cinema room has lots of board games, chess and billiards and the drawing rooms are very stately and comfortable with fresh flowers daily from the gardens. We stayed in one of the new rooms across from the main building below the clock tower which was very sumptuous under floor heating and a butlers pantry with complimentary snacks. Good buffet breakfast extra £22. Enjoyed an AF gin in the bar and bought a bottle from the shop, the toiletries are also available to buy with a 10% discount. I took a wild swim in the lake which is a new addition and the staff were very polite and obliging throughout our stay
Stayed in September 2023
Reviewed: 16 September 2023
Marina
United KingdomToo hot to get a good night’s sleep yet only 19 degrees when we arrived at 5pm.
Didn’t have breakfast. Loved the spa and the walks. Hotel magnificent
Stayed in September 2023
Reviewed: 29 August 2023
Marcus
United Kingdomnot applicable
Superb stay for my wife's birthday. The whole place is wow! It has an old-fashioned charm, but with very up-to-date facilities. Our room was incredible - huge with a lovely big bathroom and shower, very comfortable bed and huge windows with a lovely view. There was no noise from anywhere inside or outside of the hotel overnight which was great. Breakfast was excellent with a huge range on the buffet; we didn't actually order any cooked food. We also had a lovely afternoon tea. We did lots of lovely walks around the parkland, went wild swimming and spent 3 hours in the spa which was absolutely fantastic (the car park at the spa looked busy, but it felt quiet inside) - loved the indoor pool, natural pool and hydrotherapy pool as well as the steam rooms and saunas - there were also lots of areas to relax in and the changing rooms were immaculate. We had a drink in the Terrace Bar which was lovely - we just wish it had been warm enough to sit outside as it was a beautiful space. The staff are all lovely and very helpful. it was a bonus for us to have plenty of EV charging on site which was very easy to access and use.
Stayed in August 2023
Reviewed: 29 August 2023
Melanie
AustraliaWe stayed 4 nights. Great facilities. Our room was spacious as was our bathroom. The latter being a real bonus. Loved the fact there was ice in our room without the need to ask. Both restaurants had very good & delicious food. The Terrace restaurant is highly recommended. We had dinner on our last night there & it was fabulous. Staff courteous at all times. The grounds were very calming & well kept. Definitely will return & will recommend to friends.
Stayed in August 2023
Saalbach Hinterglemm, Austria
Búzios, Brazil
Ko Samed, Thailand
Pierre, USA
Olomouc, Czech Republic
Nosara, Costa Rica
Buraydah, Saudi Arabia
Gold Coast, Australia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content