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Reviews of Swan Hotel 3 stars

19 The Thoroughfare, Harleston, IP20 9AS, United Kingdom

#6 of 6 hotels in Harleston

Guests' Choice

Review score

Based on 498 hotel reviews

6.5

Score breakdown

  • Cleanliness

    7.1

  • Comfort

    7.2

  • Location

    8.3

  • Facilities

    6.3

  • Staff

    7.9

  • Value for money

    7.3

  • Free WiFi

    6.7

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Showing 1 – 25

  • Reviewed: 20 June 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing to dislike.

    Lovely olde world place.

    Stayed in June 2024

  • Reviewed: 16 June 2024

    5.0
    Perfect for my needs
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    It is obviously very difficult to upgrade the hotel but the friendly manner of staff goes along way.

    Perfect location and wonderful breakfast

    Stayed in June 2024

  • Reviewed: 15 June 2024

    6.0
    Lovely old building but needs some TLC
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    As other reviewers highlight, it's needing a bit of TLC. The bathroom was tatty and the bathroom radiator was jammed on in the summer, so we had to shut the bathroom door and open our window. There was one tiny sachet of shower gel between two of us. Friends staying also had issues with their bathrooms.

    Lovely old historic building with wobbly walls and uneven floors which are charming. Staff were very friendly and helpful and helped us store our bicycles safely. They also arranged an earlier breakfast to suit us.

    Stayed in June 2024

  • Reviewed: 13 June 2024

    5.0
    Cold comfort
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Reception unmanned. Keys and invoice just left on a table! The hotel/pub is understaffed. I believe only 2 staff members cover both. There was a charity music festival in a courtyard and pub less than 100 years away. The music and street noise carried on until about 11.30. Sleep was almost impossible. I had to be up at 6, not the hotels fault, of course Needed a shower to revive. But this was almost stone cold. Left it running for 2/3 minutes. Could only stand under for 30 seconds.. This place is clearly struggling to stay open and compete with a refurbished hotel nearby. The worst aspect is that I have emailed the hotel twice, seeking some form of compensation. A small refund or even a discount on a future stay (presuming the cold shower was a 1 off)

    Lovely slightly quirky period building. Comfortable bed, good sized room

    Stayed in May 2024

  • Reviewed: 3 June 2024

    7.0
    Suited us just fine.
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    The building has so much potential, but we appreciate that the building is very old and historic.

    The Bar area is lovely and the freshly cooked breakfast was delicious. Lovely clean bedding. The village / Location was lovely.

    Stayed in May 2024

  • Reviewed: 11 May 2024

    6.0
    A little run down could do with an injection of money/ love but it is a very old pub so it was what we expected and
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Location and style

    Stayed in May 2024

  • Reviewed: 5 May 2024

    8.0
    Very good
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The creaky,uncomfortable bed!

    Friendly staff,

    Stayed in May 2024

  • Reviewed: 5 May 2024

    7.0
    This hotel was extremely good value for money, thank you.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Mattress was uncomfortable, could do with a spring clean.

    Staff are very tentative which makes all the difference.

    Stayed in May 2024

  • Reviewed: 19 April 2024

    7.0
    Good
    • Business trip
    • Group
    • Double Room
    • Stayed 1 night

    I didn’t see any staff.. key was left on the front desk with copy invoice…. No information on WFI code

    Good location

    Stayed in April 2024

  • Reviewed: 18 April 2024

    7.0
    Lovely old coaching inn in middle of traditional small english town
    • Leisure trip
    • Solo traveller
    • Twin Room
    • Stayed 1 night

    More hot water needed

    Love these old coaching inns.

    Stayed in April 2024

  • Reviewed: 14 April 2024

    7.0
    Great value, really nice breakfast, lovely hosts
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night

    The water pressure on the shower

    The breakfast was great.

    Stayed in April 2024

  • Reviewed: 11 April 2024

    8.0
    Staff great, breakfast amazing and price so cheap
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very dated and tired decor but was clean

    Central location and fab breakfast

    Stayed in April 2024

  • Reviewed: 14 March 2024

    5.0
    Drab, dreary and dirty
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    In entering there was a foisty smell and that set the tone. Dated and drab throughout. Room with cobwebs hanging from the ceiling, curtains hanging when drawn, lamps without bulbs and took an age for hot water for a shower approx 6-7 mins, shower screen sealed in place with mouldy silicone.

    Location

    Stayed in March 2024

  • Reviewed: 15 February 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 2 nights
    • Submitted via mobile

    Hot water took a while to come thou we was pent house thou Up in the gods

    Room size,comfy beds,,polite staff,lovely owner,dog friendly,

    Stayed in February 2024

  • Reviewed: 12 February 2024

    8.0
    Very good
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing, totally loved it

    Lovely old place with lots of character, staff absolutely lovely

    Stayed in February 2024

  • Reviewed: 15 January 2024

    6.0
    Old and quirky but clean and comfy
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    We were on the top floor and there was no water pressure, so hot water may have come eventually but we didn't find it! We were only staying for one night so accepted that it was a quick wash only! Loved the old building so much that its quirks wouldn't stop us from returning.

    Fantastically characterful building right in the centre of town. The roof was warm, clean, and comfortable. Plenty of onsite parking. The bar was nice, with a roaring fire. A quirky building that was cosy and convenient.

    Stayed in January 2024

  • Reviewed: 13 January 2024

    6.0
    comfy stay and attentive staff
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 2 nights

    name left for arrival or anyone to see with key. need to be more security conscious

    central location, car parking, open fire and friendly staff

    Stayed in December 2023

  • Reviewed: 6 January 2024

    7.0
    Value for money as long as you don't expect to much.
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    The bathroom. Both the sink and bath needed plunging as it took a long for the water to drain away. The shower was hand held only although there was a cradle for the shower it did not fit. The cold water into the bath didn't work very well.

    The room was very spacious. The breakfast was wonderful.

    Stayed in December 2023

  • Reviewed: 27 December 2023

    8.0
    Xmas result.
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing I didn't like.

    Great little town..cosy room with very comfortable bed.slept well.superbly cooked breakfast which included everything.i have some special needs which were accommodated without any fuss.superb value for money.will recommend,I have already and would definitely go again.

    Stayed in December 2023

  • Reviewed: 14 December 2023

    6.0
    V festive
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    It's 100s of years old so is a bit draughty

    Lovely town

    Stayed in December 2023

  • Reviewed: 10 December 2023

    7.0
    Nice hotel. Good location. Decent breakfast
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Bathroom could do with a bit of a update

    Cheap cheerful and nice staff

    Stayed in December 2023

  • Reviewed: 20 November 2023

    8.0
    Good value for money but a personal welcome would have been appreciated.
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    Place in darkness when I arrived around 930pm, key left on table in lobby with note of room number.

    Breakfast was excellent cooked to order with fresh quality ingredients.

    Stayed in November 2023

  • Reviewed: 13 November 2023

    5.0
    The building is run down
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The friendly staff

    The brakefast was good and located in the centre of town pretty good

    Stayed in November 2023

  • Reviewed: 1 November 2023

    5.0
    Lovely staff
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 2 nights
    • Submitted via mobile

    Bathroom is in major need of renovation.

    Staff were lovely and very helpful. Room was spacious. Free parking was great.

    Stayed in September 2023

Showing 1 – 25

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